酒店回复: Thank you taking the time to leave us a review. We appreciate your business and hope to see you again for any future stays in Clarksville.
4.0分
其他
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In town for a fishing tournament. Hotel was conveniently located, our room had a balcony overlooking the lake, spacious room. Some dirty areas in room (floors between bed and nightstand) but nothing worth fretting over. Hotel can’t control but someone was smoking the wacky tobacky and the halls were terrible. Would definitely stay again.
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酒店回复: Thank you for taking the time to share your experience with us. Have share your review with our housekeeping to they will be more detailed in their cleaning. Hope to see you again for any future stays in Clarksville!
1.0分
其他
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Disgusting and unacceptable. I arrived late on August 15th after a long travel day, planning to stay two nights. The first room I was given had hairs in the bed and stains on the sheets. The front desk staff walked me to several other rooms — all were just as dirty. Nothing was clean or remotely acceptable. I ended up sleeping in my car and never used a room, the hotel has done nothing to make this right. As a frequent business traveler, this was one of the worst hotel experiences I’ve ever had. Avoid this place at all costs.
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酒店回复: Please accept our sincere apologies that your room was not satisfactory when you checked in. We immediately refunded your payment back to *******. Please contact ******* directly for your refund.
4.0分
家庭亲子
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Aside from a few hiccups we had a overall good stay. First room they gave us had a smell but they switched us to a new room immediately. We also ran into keycard issues (stopped working) which they fixed pretty quickly as well. I was happy to see the rooms had microwaves and fridges. AC was super cold. The bathrooms weren't the cleanest (for my standards. I'm picky and bring my own cleaning supplies to every hotel I stay in) but definitely wasn't disgusting. Would book again.
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酒店回复: Thank you for taking the time to leave us a review. We use all feedback to improve our services! Hope to see you again for any future stays in Clarksville!
3.0分
家庭亲子
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Breakfast items ran short both mornings (waffles first morning and coffee second morning). Outside entry doors were capable of being locked for occupant card entry only - but the outside doors were never locked even after 11pm at night. Over-priced for what you get.
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酒店回复: Please accept our apologies that your stay was not satisfactory. We strive to provide the best guest experience possible. We ordered all new door locks last December with the expectation that they would be installed before season. We are sorry to say that we are still waiting. Hope you will consider giving us another chance for any future stays in Clarksville.
1.0分
家庭亲子
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Absolutely worst stay I’ve had anywhere in a while. Nasty room with huge water leak. Couldn’t enjoy the balcony over looking the river because of all the spider webs and spiders. Blood on pillowcase & comforter. Dirty floors, dirt in the bed, sour smell walking in. Staff did what they could but still absolute horrible stay.
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酒店回复: Please accept our sincere apologies that your stay was not satisfactory. We strive to provide the best possible experience for our guests and was sorry we failed with you.
5.0分
情侣出游
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So many great things, hard to list all. I believe the staff has to be my favorite part of our week stay there. Lindsay at the front desk was an exceptional help in every way. J the maintenance engineer was also very helpful. The maids, exceptional as well.
I will definitely be returning to this wonderful hotel.
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酒店回复: Thank you for leaving us such a wonderful review! Was happy to see you enjoyed your stay and the staff took care of you! We look forward to seeing you again!
5.0分
其他
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I love everything about this place! Immaculate rooms, friendly, attentive and genuinely warm staff.
When I need a place to rest and gather my thoughts, this is the place I want to go.
I found it after wandering off course and making a wrong turn somewhere. It was fate. 😊
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酒店回复: Thank you for such a wonderful review! We hope to see you again soon!!
5.0分
其他
Peace by the Lake
My stay was wonderful, when ever I stay at this property I never have any complaints. Everyone is always helpful
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酒店回复: Thank you for taking the time to leave us a review! We appreciate your business and hope to see you again soon!
4.0分
情侣出游
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We arrived real early in the morning. There are only 2 levels, but no elevator. After sharing that we physically couldn't walk up and down all those stairs (with luggage in tow), we were given a room on the first level at the same price. The front desk staff who checked us in did not subtract our room deposit and we were charged the full price. I'm waiting for the deposit to be refunded back to my account. Other than that, we enjoyed our stay. The continental breakfast was a plus, when we actually got there before 9. The on site staff was good, but was limited in what they could actually do to assist with pricing adjustments. The view was awesome.
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酒店回复: Thank you for taking the time to leave us a review and sharing your experience. We have credited your card the difference of the room price, Hope to see you again for any future stays in Clarksville!
没有意见
In town for a fishing tournament. Hotel was conveniently located, our room had a balcony overlooking the lake, spacious room. Some dirty areas in room (floors between bed and nightstand) but nothing worth fretting over. Hotel can’t control but someone was smoking the wacky tobacky and the halls were terrible. Would definitely stay again.
Disgusting and unacceptable. I arrived late on August 15th after a long travel day, planning to stay two nights. The first room I was given had hairs in the bed and stains on the sheets. The front desk staff walked me to several other rooms — all were just as dirty. Nothing was clean or remotely acceptable. I ended up sleeping in my car and never used a room, the hotel has done nothing to make this right. As a frequent business traveler, this was one of the worst hotel experiences I’ve ever had. Avoid this place at all costs.
Aside from a few hiccups we had a overall good stay. First room they gave us had a smell but they switched us to a new room immediately. We also ran into keycard issues (stopped working) which they fixed pretty quickly as well. I was happy to see the rooms had microwaves and fridges. AC was super cold. The bathrooms weren't the cleanest (for my standards. I'm picky and bring my own cleaning supplies to every hotel I stay in) but definitely wasn't disgusting. Would book again.
Breakfast items ran short both mornings (waffles first morning and coffee second morning). Outside entry doors were capable of being locked for occupant card entry only - but the outside doors were never locked even after 11pm at night. Over-priced for what you get.
Absolutely worst stay I’ve had anywhere in a while. Nasty room with huge water leak. Couldn’t enjoy the balcony over looking the river because of all the spider webs and spiders. Blood on pillowcase & comforter. Dirty floors, dirt in the bed, sour smell walking in. Staff did what they could but still absolute horrible stay.
So many great things, hard to list all. I believe the staff has to be my favorite part of our week stay there. Lindsay at the front desk was an exceptional help in every way. J the maintenance engineer was also very helpful. The maids, exceptional as well.
I will definitely be returning to this wonderful hotel.
I love everything about this place! Immaculate rooms, friendly, attentive and genuinely warm staff.
When I need a place to rest and gather my thoughts, this is the place I want to go.
I found it after wandering off course and making a wrong turn somewhere. It was fate. 😊
Peace by the Lake
My stay was wonderful, when ever I stay at this property I never have any complaints. Everyone is always helpful
We arrived real early in the morning. There are only 2 levels, but no elevator. After sharing that we physically couldn't walk up and down all those stairs (with luggage in tow), we were given a room on the first level at the same price. The front desk staff who checked us in did not subtract our room deposit and we were charged the full price. I'm waiting for the deposit to be refunded back to my account. Other than that, we enjoyed our stay. The continental breakfast was a plus, when we actually got there before 9. The on site staff was good, but was limited in what they could actually do to assist with pricing adjustments. The view was awesome.