Fabulous room, large, warm room (during a cold snap - hate entering a freezing hotel room), beautifully decorated, really friendly helpful staff, great breakfast, won't be staying anywhere else!

We have stayed here several times and have rated it highly.

This visit the welcome from Steve and female staff was as warm as usual but not from the male bars manager who showed no engagement.

My first night i had an excellent meal. i also had several pints of an ale recommended by the bar man.

The bedroom was up kite stairs which were very awkward for an 85 year old with limited mobility and had to resort to going up on my hands and knees. During the night i had an upset stomach which caused me to have the runs all night.

The following morning I was ignored by the male bar manager who was eating a sandwich and engaged in looking at a small computer screen. I mentioned to him the terrible night I had and that my lack of mobility made the stairs difficult. He put my uncomfortable night down to the water. i found this uncaring and dismissive and there was no offer to change my room to an available ground floor one. i went all day without anything to eat and could not enjoy the day planned as i needed to use a lavatory frequently.

The following morning i had breakfast and asked the female manager on duty if Steve was around but sadly he was not. I explained to the manageress my experience

of the two nights and she was reassuringly sympathetic and wanted to see if she could change my room. i had only one more night and decided i would leave it.

That evening i enjoyed a superb meal. The attitude of the male manager marred my experience despite kind efforts of other staff.