酒店回复: Dear Puyangliqingzhao, Thank you very much for sharing your feedback with us. I'm delighted to know that you enjoyed so many aspects of your stay - from the generous Sweet Delight on Saturday afternoon and the delicious oysters in The Hudson Rooms to our plentiful Capella Breakfast and excellent service.Your kind words and also value your note regarding the room size are truly appreciated, it is important and helps us continue to enhance the comfort and experience of all our guests.I hope to have the pleasure of welcoming you back soon for another wonderful stay at Capella Hanoi.Warm regards,Hildegard AnzenbergerGeneral Manager
酒店回复: Dear Valued Guest, I am absolutely overjoyed knowing that we had been able to offer you an upgrade to one of our beautiful Capella Suites and that you enjoyed everything in Capella Hanoi. This is exactly why our entire team loves to do what we do and work so hard to ensure that our guests need to do nothing but enjoying their time with us. We created Capella Champagne Breakfast that incorporates both internationally and locally sourced & grown products, hope that the breakfast provided you full energy to explore Hanoi all day. We also hoped the baby amenities kit added a little extra comfort and joy for your little one.Again, thank you for being our guests and we wish to welcome your whole family back for more memorable adventures someday soon. In Appreciation,Hildegard AnzenbergerGeneral Manager
酒店回复: Dear Danica,We’re truly touched by your thoughtful reflections on your recent stay at Capella Hanoi. It’s wonderful to know that the experience exceeded your expectations and made every moment—and every detail—feel worthwhile. From the curated in-room comforts to the all-day culinary offerings and personalized service, we’re delighted that you felt right at home throughout your visit.Your recognition of the small touches, like the sleep-aid aromatherapy and organized charging cable, means the world to us - these thoughtful gestures are exactly what we hope will bring an extra layer of comfort to your stay at Capella Hanoi.Thank you once again for your generous words. We look forward to welcoming you back for another restful and indulgent escape.In Appreciation,Hildegard AnzenbergerGeneral Manager
5.0分
尊贵套房
商务出差
入住嘉佩乐酒店是一次非常完美的体验！再去河内的话会再次选择这家酒店！
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酒店回复: Dear Ne～🎿⛷🏂,We are incredibly grateful that you took the time out to leave us this wonderful review. Guest satisfaction is our top priority, your kind words truly inspire us, and we hope the memories of Capella Hanoi stay with you for long. Looking forward to welcoming you again if travel would bring you back to Hanoi sometime in the future.In Appreciation,
酒店回复: Dear Valued Guest, Your review makes us beaming with pride! It is truly wonderful to hear that you enjoyed our excellent service, luxurious facilities, and prime location. We are equally delighted that the welcome snacks, fresh fruit, and complimentary minibar - with a selection of beverages for your enjoyment - added an extra touch to your stay.At Capella Hanoi, we strive to create memorable experiences through elegant accommodations and thoughtful touches, all delivered with the warmth and professionalism of our colleagues. Your kind words affirm our efforts and inspire us to continue delivering exceptional moments for our guests.We deeply appreciate your heartfelt comments and cannot wait to welcome you back for another unforgettable stay.In Appreciation,Hildegard AnzenbergerGeneral Manager
5.0分
精致套房
朋友出游
超级满意 ！从早饭到下午茶， 还有鸡尾酒时间 ，可以愉快的在酒店度过一天，服务也很好，下次还会去！
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酒店回复: Dear Valued Guest,Thank you so much for your lovely feedback! I am thrilled to hear that you seemed to be satisfied and enjoyed every moment - from our Capella Breakfast to the Sweet Delight in the afternoon and the Evening Ritural with Jazz Soire. It’s wonderful to know that the service by my team made your day at Capella Hanoi even more enjoyable.Your kind words are truly appreciated and we can’t wait to welcome you back for another delightful stay on your next visit!Warm regards,Hildegard AnzenbergerGeneral Manager
酒店回复: Dear Valued Guest,Thank you so much for your lovely feedback! We’re delighted to hear that you enjoyed your stay in our one of our beautiful suites on the 5th floor, trust that the enchanting Juliet balconies and the suite’s unique ambiance allowed you to truly feel the charm and romance of Hanoi. It’s wonderful to know that the atmosphere and the drink selection during our evening ritual - Jazz Soire made your evenings special, and we’re especially touched that the Pho we served left such a lasting impression.Your kind words mean the world to us, and we’re honored to have been part of your most memorable experience in Hanoi. Hope to welcome you back soon for more treasured moments at Capella Hanoi!Warm regards,Hildegard AnzenbergerGeneral Manager
除了感觉房间小了一点，其他都很满意。周六的happy hour 给的很多，RF生蚝畅吃。早餐丰富。服务很棒！
嘉佩乐是越南之行住的三家酒店唯一一家没有提前发greeting eamil的 但入住后的体验太棒了 我们两晚的junior suite被升级到capella suite. 工作人员都很友善。前台的长得像rose的小姐姐带我们参观了房间 每个suite都有阳台 屋内陈设都很奢华歌剧风 适合细细品味 进门就有欢迎蛋糕和水果 房内的软饮和零食都免费 吹一下手动咖啡机 网友说没有胶囊咖啡 这种手动咖啡机才是爱咖啡星人的菜 咖啡很香 旁边二维码有教程视频 房间内有个iPad 所有打扫 dinning 活动预约等都可以在IPAD上完成 房间内的床品非常好 睡的很舒适 晚安礼的助眠茶和绿豆糕美美的 套房很大 办公睡觉互不影响 小朋友的洗漱用品也很可爱 而且第二天会补全套 这里的下午茶也是免费 早餐半自助 生蚝牛排畅吃 太有性价比了 很大气但早上的牛肉河粉没有夸的那么好吃有点老 推荐red bean的河粉鲜到掉眉毛。还有酒店的泳池 虽然小但很漂亮 一坐下就有水和小食送上。总体来说 体验感真的很棒。是我在河内唯一留恋，以后还会继续选择河内嘉佩乐。
很好，棒棒的，早餐很好吃，房间打扫都很及时
如果刚开始觉得这个价格有些贵的话，那来了之后就会觉得物超所值了🥹 首先价格包含早餐、每天近乎全天的饮品、每天一小时的酒水happy hour、还有下午茶小蛋糕，而且食品和酒水品质很高，绝不是糊弄。
再说服务。亲切但不过分，每一个细节都拿捏，真的宾至如归。第一天开夜床还会送助眠香薰和眼罩，还把水贴心的摆在床头，甚至充电线都用小皮套整理好，真的非常用心了。
其实如果想躺平的话，完全可以不用出酒店，吃吃喝喝享受，真的太优秀
入住嘉佩乐酒店是一次非常完美的体验！再去河内的话会再次选择这家酒店！
这绝对是我在东南亚最喜欢的酒店。从入住到退房，一切都太完美了。工作人员都超级友好和乐于助人。早餐非常丰盛美味，大堂酒廊的鸡尾酒也很棒！几乎无可挑剔！强烈推荐！
服务超级棒，设施非常豪华，地理位置绝佳。入住时提供的点心和水果非常精致，mini bar除了含酒精的要自费，其余均免费提供。
超级满意 ！从早饭到下午茶， 还有鸡尾酒时间 ，可以愉快的在酒店度过一天，服务也很好，下次还会去！
沟通后没有升级，安排了精致套房5楼，非常漂亮的多阳台转角房间，下午的happy hour酒和氛围都非常棒，河内最佳体验，回来根本忘不掉早上的pho。
在所有嘉佩乐酒店中，河内嘉佩乐酒店的性价比算是最高的了。不愧是豪华酒店，无论是员工服务还是酒店设施都令人满意。