酒店回复: Dear Puyangliqingzhao, Thank you very much for sharing your feedback with us. I'm delighted to know that you enjoyed so many aspects of your stay - from the generous Sweet Delight on Saturday afternoon and the delicious oysters in The Hudson Rooms to our plentiful Capella Breakfast and excellent service.Your kind words and also value your note regarding the room size are truly appreciated, it is important and helps us continue to enhance the comfort and experience of all our guests.I hope to have the pleasure of welcoming you back soon for another wonderful stay at Capella Hanoi.Warm regards,Hildegard AnzenbergerGeneral Manager

酒店回复: Dear Valued Guest, I am absolutely overjoyed knowing that we had been able to offer you an upgrade to one of our beautiful Capella Suites and that you enjoyed everything in Capella Hanoi. This is exactly why our entire team loves to do what we do and work so hard to ensure that our guests need to do nothing but enjoying their time with us. We created Capella Champagne Breakfast that incorporates both internationally and locally sourced & grown products, hope that the breakfast provided you full energy to explore Hanoi all day. We also hoped the baby amenities kit added a little extra comfort and joy for your little one.Again, thank you for being our guests and we wish to welcome your whole family back for more memorable adventures someday soon. In Appreciation,Hildegard AnzenbergerGeneral Manager

酒店回复: Dear Danica,We’re truly touched by your thoughtful reflections on your recent stay at Capella Hanoi. It’s wonderful to know that the experience exceeded your expectations and made every moment—and every detail—feel worthwhile. From the curated in-room comforts to the all-day culinary offerings and personalized service, we’re delighted that you felt right at home throughout your visit.Your recognition of the small touches, like the sleep-aid aromatherapy and organized charging cable, means the world to us - these thoughtful gestures are exactly what we hope will bring an extra layer of comfort to your stay at Capella Hanoi.Thank you once again for your generous words. We look forward to welcoming you back for another restful and indulgent escape.In Appreciation,Hildegard AnzenbergerGeneral Manager

酒店回复: Dear Ne～🎿⛷🏂,We are incredibly grateful that you took the time out to leave us this wonderful review. Guest satisfaction is our top priority, your kind words truly inspire us, and we hope the memories of Capella Hanoi stay with you for long. Looking forward to welcoming you again if travel would bring you back to Hanoi sometime in the future.In Appreciation,

酒店回复: 尊敬的旅行者13： 我们很高兴得知您最近在河内嘉佩乐酒店的体验堪称完美。我们致力于为宾客提供舒适的住宿环境和卓越的服务，我很高兴从抵达到离开，每一刻都超出了您的预期。 我们热情友好的团队、丰盛的嘉佩乐香槟早餐以及晚间仪式上提供的美味鸡尾酒，让河内嘉佩乐酒店成为您在东南亚最喜爱的酒店，这让我们感到非常高兴。 我们希望这能为您带来真正难忘的体验，并期待着您很快再次光临。 此致， Hildegards Anzenberger 总经理

酒店回复: Dear Valued Guest, Your review makes us beaming with pride! It is truly wonderful to hear that you enjoyed our excellent service, luxurious facilities, and prime location. We are equally delighted that the welcome snacks, fresh fruit, and complimentary minibar - with a selection of beverages for your enjoyment - added an extra touch to your stay.At Capella Hanoi, we strive to create memorable experiences through elegant accommodations and thoughtful touches, all delivered with the warmth and professionalism of our colleagues. Your kind words affirm our efforts and inspire us to continue delivering exceptional moments for our guests.We deeply appreciate your heartfelt comments and cannot wait to welcome you back for another unforgettable stay.In Appreciation,Hildegard AnzenbergerGeneral Manager

酒店回复: Dear Valued Guest,Thank you so much for your lovely feedback! I am thrilled to hear that you seemed to be satisfied and enjoyed every moment - from our Capella Breakfast to the Sweet Delight in the afternoon and the Evening Ritural with Jazz Soire. It’s wonderful to know that the service by my team made your day at Capella Hanoi even more enjoyable.Your kind words are truly appreciated and we can’t wait to welcome you back for another delightful stay on your next visit!Warm regards,Hildegard AnzenbergerGeneral Manager

酒店回复: Dear Valued Guest,Thank you so much for your lovely feedback! We’re delighted to hear that you enjoyed your stay in our one of our beautiful suites on the 5th floor, trust that the enchanting Juliet balconies and the suite’s unique ambiance allowed you to truly feel the charm and romance of Hanoi. It’s wonderful to know that the atmosphere and the drink selection during our evening ritual - Jazz Soire made your evenings special, and we’re especially touched that the Pho we served left such a lasting impression.Your kind words mean the world to us, and we’re honored to have been part of your most memorable experience in Hanoi. Hope to welcome you back soon for more treasured moments at Capella Hanoi!Warm regards,Hildegard AnzenbergerGeneral Manager

酒店回复: 尊敬的宾客： 我们很高兴您赞赏在河内嘉佩乐酒店的体验，并对您给予的如此精彩的反馈感到无比自豪。我们每天都致力于提供最优质的个性化服务和设施，我很高兴我们做到了，满足了您的期望。期待很快再次见到您。 谨致谢意， Hildegard Anzenberger 总经理

酒店回复: Dear AiliuwadecCma,We are beaming with pride to know that your journey to Hanoi was inspired by Capella, and even more delighted that every moment of your stay lived up to your expectations. Your kind words mean the world to us, and we look forward to creating more unforgettable memories with you on your next visit.Warm regards,Hildegard Anzenberger