酒店回复: Hello Sara E.,Thank you for sharing your experience. We regret to hear that the conditions of your stay did not meet your expectations, especially regarding the elevator and cleanliness. Your feedback is important to us, as it helps us improve our services. We hope you found a more suitable option for your future travels. Thank you for your recommendation of The Addison Hotel; we appreciate your insights.

酒店回复: Hello Norma, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

酒店回复: Hello Laura,We regret to hear about the inconvenience you experienced during your stay. Your feedback is crucial to us, and we will address these concerns with our team for further improvement. Thank you for bringing these issues to our attention, and we hope to have the chance to better serve you in the future.

酒店回复: Hello LEONARDO FABIAN,We appreciate your feedback and apologize for any inconvenience caused by the presence of insects. We take cleanliness and pest control seriously and will address this with our team to ensure a more pleasant stay for future guests. Thank you for bringing this to our attention.

酒店回复: Hello Maria,We apologize for any inconvenience you experienced during your stay. Guest feedback is valuable to us, and we appreciate you bringing this to our attention for improvement in our services. Should you have any further comments or concerns, please feel free to reach out to us directly.

酒店回复: Hello Mauricio,Nos complace saber que apreci la seguridad de nuestro hotel. Mantenemos altos estíndares para garantizar que nuestros huspedes se sientan protegidos durante su estad¡a. íEsperamos darle la bienvenida de nuevo en el futuro!

酒店回复: Hello Aime,Thank you for sharing your feedback regarding your recent stay. We appreciate your comments on the breakfast offerings and the room condition, as we strive to provide a comfortable environment for all guests. Your observations are valuable and will be shared with the appropriate departments for review. We hope you find a hotel that meets your expectations in the future, and we appreciate your understanding regarding the matters you've outlined.

酒店回复: Hello Kim, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.