酒店回复: Appreciate your kind words, Anair. Your note about the ground-floor rooms is valuable—it’s true, while convenient, they can feel a bit exposed. We’re happy everything else made your stay a great one, and hope to welcome you again.Best Regards,Customer Care Team
The room was clean, the staff friendly, the breakfast was great lots choices, and the location was good.
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酒店回复: Thank you for sharing your feedback, Stephen. It’s wonderful to hear the room felt fresh and comfortable, and that our team made a warm impression throughout your stay. We're especially glad you enjoyed the variety offered at breakfast—it’s something many guests appreciate. The location is indeed a favorite for its convenience, and it’s lovely to know it worked well for you too. Looking forward to welcoming you again to Hyatt House Charlotte / Rea Farms.Best Regards,Customer Care Team
5.0分
其他
Clean room, quick check in, nice desk personnel, good breakfast choices. Bar is very expensive!
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酒店回复: Thank you for your kind words, Denise. It's a pleasure to know the room met expectations, check-in was smooth, and our front desk team made you feel welcome. We're also glad the breakfast options suited your needs. That said, we’ve noted your comment on the bar pricing—feedback like this helps guide ongoing adjustments. We hope the overall experience at Hyatt House Charlotte / Rea Farms left a lasting, positive impression.Best Regards,Customer Care Team
5.0分
其他
I love how quiet it was there. The only thing I would improve is friendlier staff. Barely any eye contact from staff members.
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酒店回复: Hello Erika, thank you for your thoughtful feedback. We're glad the peaceful atmosphere stood out during your stay—that's something many guests appreciate here. We’re genuinely sorry the team didn’t come across as warm as they should have. That’s not the impression we ever want to leave, and we’ll make sure it’s addressed. We hope to welcome you back to Hyatt House Charlotte / Rea Farms with a better experience next time.Best Regards,Customer Care Team
5.0分
其他
Loved the place. This is the 2nd time we have stayed there. The staff was so friendly and helpful. Will definitely stay here again when in the area
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酒店回复: Hello Meradith, it truly means a lot to hear this was your second stay with us. Thank you for the kind words about the team—we’re lucky to have such a thoughtful crew here. We’ll be looking forward to your next visit to Hyatt House Charlotte / Rea Farms.Best Regards,Customer Care Team
4.0分
其他
Clean and comfy with only downside being that room 107 faced a busy road that generated quite a bit of noise in the room during rush hours.
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酒店回复: Hello Carol, thank you for your thoughtful words. We're glad to hear the room felt clean and comfortable, though we're sorry the street-facing location brought in more noise than ideal. If your travels bring you back, we’d be happy to help with a quieter room placement to ensure a more restful experience.Best Regards,Customer Care Team
5.0分
情侣出游
From check in to checkout and everything in between starting with breakfast was wonderful! I will be back.
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酒店回复: Melinda, your generous feedback means a lot to our team. We’re delighted that every part of your visit—from check-in through breakfast—was smooth and enjoyable. The Hyatt House Charlotte / Rea Farms team looks forward to your return visit soon.Best Regards,Customer Care Team
家庭出行，酒店第二次入住了，设施和环境都不错，就是单数房间挨着马路有点吵
这个酒店入住三次了，前两次印象都不错，这一次入住，前台说超过两点没办理入住收取违约金，简直就是抢钱，前台连个屁都放，直接扣去两天房费，太垃圾了
酒店很棒！只是需要注意的是，有些房间位于一楼，紧邻大堂，这意味着车辆会停在你卧室窗户的另一侧。这会影响一些隐私。
房间入住时打扫得不太干净，早餐也和电话里说的不一样，我选择这家酒店就是因为这个原因！
我很失望。
The room was clean, the staff friendly, the breakfast was great lots choices, and the location was good.
Clean room, quick check in, nice desk personnel, good breakfast choices. Bar is very expensive!
I love how quiet it was there. The only thing I would improve is friendlier staff. Barely any eye contact from staff members.
Loved the place. This is the 2nd time we have stayed there. The staff was so friendly and helpful. Will definitely stay here again when in the area
Clean and comfy with only downside being that room 107 faced a busy road that generated quite a bit of noise in the room during rush hours.
From check in to checkout and everything in between starting with breakfast was wonderful! I will be back.