酒店回复: Thank you for taking the time to share such detailed feedback. We're glad to hear that our staff made you feel welcome and that check-in was smooth. We’re also pleased that you found the bed comfortable and that you enjoy staying with Hilton properties.We sincerely apologize for the noise disturbance in your room and for the breakfast experience not matching expectations. We're grateful you brought both to our attention, and we’re glad our team was able to respond with understanding and a gesture of goodwill. Regarding the parking, we understand how a covered entrance would make arrival more convenient and will share that feedback with our team.Your insights help us improve, and we hope to welcome you back with a stay that fully meets your expectations.

酒店回复: Thank you for sharing your experience, Amy. We truly regret that your stay didn’t meet your expectations. We understand how frustrating it must have been to not have a mini fridge or microwave available and to encounter maintenance issues like the flickering light. We also apologize for the lack of soundproofing and for any disturbances that affected your rest.The $15 parking fee should absolutely be communicated clearly, and we’re sorry if it came as a surprise. We’ll be reviewing our website and check-in communication to ensure it’s more transparent moving forward. Finally, we regret that your checkout felt impersonal—this is not the level of hospitality we strive to deliver.Your feedback is invaluable, and we hope to have the opportunity to provide a much better experience in the future.

酒店回复: Thank you for sharing your experience! We’re so glad to hear that our location was perfect for your visit to the Lerner Theatre and that you enjoyed the modern amenities of the hotel. We appreciate your feedback regarding the wind and the bathroom temperature, and we’ll look into ways to improve the comfort of those areas. We’re thrilled you had a nice stay overall, and we hope to welcome you back soon for another great visit!

酒店回复: Thank you for your lovely review! We’re so happy to hear that you enjoyed the unique charm of our property and appreciated the blend of modern updates with historic touches, like the old mail chute. It’s always wonderful when guests notice the special details that make our hotel unique. We hope you’ll visit us again soon to experience even more of what makes our property so special!

酒店回复: Thank you for your wonderful review! We’re so glad to hear that Angela made you feel welcomed and taken care of during your stay—she truly is a gem! We’re also happy you enjoyed the beautiful room and the town view.We apologize for the inconvenience regarding access to the rooftop, and we appreciate you bringing that to our attention. We understand how important it was for you to experience the view, and we hope you’ll have the chance to enjoy it during a future stay.We’re thrilled that you would recommend us, and we can’t wait to welcome you back again!

酒店回复: Thank you for taking the time to share your detailed feedback. I’m truly sorry for the disappointing aspects of your experience, especially the initial interaction you had with our front desk. Being hung up on or feeling dismissed is unacceptable, and I sincerely apologize that your concerns were not acknowledged or followed up on—both during and after your stay.It’s also clear that your guest room did not meet expectations. The missing furniture, non-functional amenities, and HVAC issues are all items we take seriously and will be reviewing internally. While we're glad to hear that Camilla made a positive impression and that you enjoyed the café and shop, it's unfortunate that these bright spots were overshadowed by larger concerns.We appreciate your honest comments and will use them to guide improvements across both service and facilities. Your experience is not the standard we strive to deliver, and we thank you again for bringing these matters to our attention.

酒店回复: Thank you for your feedback. While we're pleased you enjoyed the lobby, we're sorry to hear that certain aspects of your stay fell short of expectations. Your comments on room lighting, the TV experience, and breakfast service are very important to us. We’re already looking into ways to improve lighting in our rooms and are working on resolving any technical issues with our TVs to ensure smooth viewing experiences. Our goal is to provide exceptional service at every level, and we’ll use your insights to make improvements. Thank you again, and we hope to have the opportunity to serve you better in the future.

酒店回复: Thank you for your fantastic review! We’re thrilled to hear that you enjoyed your stay and that our friendly, welcoming team helped make your experience memorable. It’s wonderful to know you found our location ideal, with so many shops, bakeries, and the scenic riverwalk nearby. And we're glad you had a chance to take in the views from our rooftop bar—it's one of our favorite spots too! We look forward to welcoming you back for another great weekend soon.

酒店回复: Thank you for taking the time to share your feedback! We're glad to hear you enjoyed the convenience of our covered parking garage and found the check-in and check-out process to be simple. It’s great to know you appreciated our restaurant’s affordable breakfast and lunch options, as well as the quality of your room and the bright bathroom lighting.We sincerely apologize for the stale smell in your room and for the absence of towel bars in the bathroom. Your comments are invaluable to us, and we will address these issues to enhance our guests’ experience. We hope to welcome you back soon for an even better stay!