酒店回复: Dear guest,thank you for your kind words about our hotel, location, and breakfast. We are glad you enjoyed your stay.Regarding the city tax, we apologize for any confusion. The city tax is collected according to local regulations. We recommend checking directly with the booking provider for clarification.We appreciate your feedback and hope to welcome you again in the future.Best regardsRichard Engelmayer - General Manager
酒店回复: Dear Guest,Thank you very much for your detailed and positive review! We are delighted to hear that you enjoyed the convenient location of our hotel. It is also great to know that you found the subway easily accessible for getting around the city.We truly appreciate your understanding regarding the age of the building and are pleased that you found our facilities to be in good condition. Thank you as well for your helpful tip regarding personal toiletries — this can indeed be useful for many travelers. However, guest amenities can always be requested at our reception desk, where our team is happy to assist you at any time.We are especially happy to hear that our receptionist was able to help you. Providing friendly and helpful service is very important to us, and we will gladly pass on your kind words to our team.We hope to welcome you again soon for another pleasant stay!Best regards,Richard Engelmayer - General Manager
点评来源 Trip.com
4.0分
高级双床房
独自旅行
原文
翻译由AI提供
前台服务很热情，房间干净舒适。早餐很棒，种类特别丰富。如果步行的话，离市中心有点远。
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酒店回复: 尊敬的宾客：
非常感谢您的反馈。
我们很高兴您享受到我们热情的接待、干净舒适的客房以及丰盛的早餐。
我们期待很快再次欢迎您的到来。
此致
Richard Engelmayer - 总经理
酒店回复: Sehr geehrter Gast,es freut uns sehr, dass Sie sich die Zeit für eine Bewertung genommen haben und dass keine Wünsche offen geblieben sind. Es ist uns die größte Freunde, wenn unsere Gäste Ihren Aufenthalt so positiv in Erinnerung behalten und in allen Punkten zufrieden sind.Wir hoffen, Sie bei Ihrem nächsten Besuch in Köln wieder in unserem Hause begrüßen zu dürfen.Bis dahin verbleibe ich mit besten GrüßenRichard Engelmayer - General Manager
酒店回复: Dear Guest,Thank you very much for your honest review. We are sorry that you were not completely satisfied with the condition of our facilities.Your feedback is very important to us. We are currently working on renovation and modernization plans to further improve the comfort of our guests and create an even more pleasant atmosphere. Your comments encourage us to continue following this path consistently.Thank you again for your valuable feedback. We would be very pleased to welcome you back as our guest in the future.Kind regardsRichard Engelmayer - General Manager
酒店是科隆当地不错的，位置和环境都是很好的，酒店的早餐比其他酒店好不少，不过携程订的时候已经收了城市税，退房的时候却再一次的收了城市税，这个无法理解。
附近超多圣诞集市，离教堂也很近，走路可达，如果不想走路做个地铁也很方便！虽然不是很新，但酒店设施还是比较完善的；欧洲酒店通病就是没有拖鞋和牙刷，不想多花钱的话记得自备～前台小哥人也很好，虽然没有转换头但是可以提供充电线，救我老命kkkkkk
前台服务很热情，房间干净舒适。早餐很棒，种类特别丰富。如果步行的话，离市中心有点远。
挺好的酒店，位置好，服务热情周到，早餐丰盛好吃，房间干净整洁，卫生非常好，超级棒的酒店，很好的酒店。
地理位置绝佳，房间干净宽敞，视野也很好。非常适合我的商务旅行。就是办理入住时在前台等了太久，我大概晚上6点到的。希望这方面能有所改进。
酒店地理位置很好，走到科隆大教堂和市区商业街都不远，周边星巴克、麦当劳都有，还有一家重庆小面餐厅非常适合中国胃！
性价比不高，并不是那么好，不过科隆酒店都老旧，如果价格合适在科隆选择这个也还行
在德国能订到这么大这么舒适的酒店可真是不容易，关键是价格还不贵，当天还有幸看到了彩虹笼罩下的科隆大教堂，可以说是物超所值了，很棒的体验。
应有尽有，非常干净。
喝咖啡时能欣赏到科隆的美景。
周围都是食街，各种吃。楼下就是城堡圣诞街市，气氛热烈。