酒店回复: Thank you so much for your fantastic 5 out of 5 rating and for sharing such a detailed and thoughtful review! We’re thrilled to hear that the suite exceeded your expectations and that the staff was able to make your experience even more enjoyable by accommodating your luggage and early check-in.It’s great to know that you appreciated the spacious suite, the large kitchen, and of course, the stunning view from the terrace—it truly is a special spot! We’re so happy to hear you felt it was worth every penny.We hope to have the pleasure of welcoming you back soon for another amazing stay!
酒店回复: Thank you for taking the time to share your experience with us. I’m truly sorry to hear that your stay fell so far short of expectations, and I want to sincerely apologize for the issues you encountered.Your concerns about the condition of the room, cleanliness, and accuracy of the online representation are being taken very seriously. What you’ve described is far from the standard we strive to provide, and we are actively addressing these matters with our housekeeping and maintenance teams. We’re also reviewing our online listings to ensure they accurately reflect the accommodations.While we’re glad to hear you enjoyed the proximity to the beach, we deeply regret that the rest of your experience was so disappointing. Your feedback is invaluable in helping us make improvements, and we appreciate you bringing these concerns to our attention.
酒店回复: Thank you for taking the time to share your experience with us. I’m truly sorry to hear that your recent stay did not meet the standards you experienced during your first visit. We deeply regret that the cleanliness of the room and the condition of the bedspread left you disappointed, and that the towel service schedule added to your frustration.It’s especially concerning to hear that your room did not reflect what was shown online, and we will be reviewing this carefully to ensure our listings are accurate and transparent. We also take your feedback about cleanliness and laundry service seriously, and we’re sharing your comments with our housekeeping and operations teams for immediate review and improvement.We sincerely appreciate your previous support and are disappointed to hear that this visit has led you to decide not to return. Your feedback is incredibly valuable, and we hope we may have an opportunity in the future to regain your trust.
酒店回复: Aloha Tyler,Thank you for staying with Castle @ Waikiki Grand! We are happy to hear you enjoyed your stay with us! We are happy we were able to negotiate the check-out cleaning fee to make it affordable. We appreciate your feedback!Mahalo
酒店回复: Thank you so much for the glowing 10/10 recommendation! We’re absolutely thrilled to hear that your first family vacation with your little one was such a positive experience—and we’re honored you chose to spend it with us.It means a lot to know our team helped make your two-week stay smooth and enjoyable. We’re so glad you felt welcomed and well taken care of, and we can’t wait to welcome your family back for another memorable getaway!Wishing you all the best until then!
5.0分
其他
原文
翻译提供方：Google
房间位置很棒，靠近威基基海滩。唯一的缺点是没有遮光窗帘，所以城市灯光整晚都把整个房间照得通亮。
4.0分
其他
原文
翻译提供方：Google
地理位置非常优越，也是我们当初预订这里的原因。它满足了我们这次旅行的目的。
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酒店回复: Aloha Natalia,Thank you for staying with Castle @ Waikiki Grand! We are happy you enjoyed our convenient location! We hope you enjoyed your accommodations and our friendly staff! We appreciate you taking the time to rate us!Mahalo!
3.0分
情侣出游
原文
翻译提供方：Google
老建筑，有蟋蟀，空调直接吹到睡在床的一侧的人身上，很高兴我们离海滩很近
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酒店回复: Aloha Jennilee! Thank you for staying with Castle @ Waikiki Grand! Crickets? We are not familiar with any crickets in our building? We are sorry about the air conditioner facing the person closest to the window. The vents on the air conditioner can be turned in an upward position towards the ceiling. We are glad to hear you enjoyed our convenience location close to the beach. We hope you enjoyed the beautiful decorated room you stayed in.Mahalo
酒店回复: Aloha Yuichi,Thank you for staying with Castle @ The Waikiki Grand Hotel! We appreciate your feedback regarding the Sundeck units. We are sorry that the Sundeck units in the middle (1002-1005) were reserved in advance before your reservation was received. Please try to reserve Sundeck units in advance so you can get a better room as mentioned. Mahalo
这间套房比我们预期的要好得多！工作人员很友好，在入住前和退房后都帮我们寄存了行李，还让我们提前入住了。
套房本身很不错，厨房很大，总的来说，对于我们习惯的套房来说，这间套房更大。房间前面的露台景色真是太棒了！物超所值！
不够豪华
这是我记忆中过去30年住过的最差的酒店。房间和网页上的图片不符。淋浴间里有霉菌。房间里摆放着二手家具。泳池太脏了，根本没法游泳。而且没有客房清洁服务。唯一的优点是离海滩很近。
这是我们第二次入住这里，第一次体验很棒，但这次之后我们发誓再也不来了。位置很棒，但也仅此而已。房间不是很干净，床罩很脏，不知道最近有没有洗过。而且由于毛巾每隔一天才会换一次，所以你得用同一条毛巾住两天。我们甚至考虑过换到附近的其他酒店。房间和网上描述的样子完全不一样。
房间很小，但我喜欢里面配备了所有必需品，比如潜水装备、冲浪板、书籍和海滩用品。我不喜欢他们在入住时收取近300美元的清洁费，因为直到我们离开后才有人打扫房间。我们协商后，费用降低了。不得不去另一个房间拿干净的毛巾和浴室用品。很奇怪。他们应该把这些带过来。
不会再去了
我们的房间很小。床很旧，中间凹陷，很难入睡。房间的其他地方有点脏，设施也过时了。如果房间再干净点，我就睡在瓷砖地板上，而不是像玉米卷一样折叠的床上了！
10/10 推荐！！这是我们第一次带着10个月大的孩子全家度假，住了两周。没有任何抱怨。我们非常感谢大家的友善和包容。我们一定会再来的！
房间位置很棒，靠近威基基海滩。唯一的缺点是没有遮光窗帘，所以城市灯光整晚都把整个房间照得通亮。
地理位置非常优越，也是我们当初预订这里的原因。它满足了我们这次旅行的目的。
老建筑，有蟋蟀，空调直接吹到睡在床的一侧的人身上，很高兴我们离海滩很近
我住在10楼的一个房间。
1001房间在后面，1009房间在电梯旁边。 1006 至 1009 号客房面向电梯厅，1005 号客房面向日光浴平台，可欣赏钻石头山的室外景观。