Beautiful old building, grounds, canal access,great views & very friendly, cheerful staff, although at times clearly under pressure. Very good breakfast on both mornings. Accessible & good hot shower, comfortable beds.
Negatives:
We were in the family room, this involved going down & up 2 flights of stairs, with a very curious & dangerous configuration of steps at the top of the first flight, where you could not have both feet at the same level. However we found we could avoid this bit altogether, by going out through the front door, to access the second up flight. Then down 2 further flights of stairs, motion sensitive lighting not v good in bright daylight & difficult to see room number on arrival. We had known there would be a lot of stairs.
Room had a couple of things which were disappointing, but were immediately addressed by the staff. We did not mention the lack of natural light, the small window is opposite a brick wall, or the v. peculiar smell, which permeated our clothing, as the staff would not be able to do anything about this.
The room is not suitable for early or light sleepers, as it must be under a corridor, as quite sustained marching back & forth over the ceiling & opening of doors,early & late. All a bit disappointing as we were really looking forward to the stay.
I would definitely not recommend the room for anyone with mobility problems or impaired vision.
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The staff were absolutely amazing all going above and beyond, the meals were fabulous and beautiful grounds to explore. There are a lot of stairs to navigate and I wish the windows had screens to keep insects out. For some reason my bathroom didn't have a ceiling fan so the room lacked air circulating which will unfortunately create moisture issues - hopefully this will be fixed.
方便出行，很友好
我们不会再来这里了。我们为了参加婚礼在这里住了一晚，周六入住很顺利。酒店外观和庭院都很漂亮。住宿部分与酒店主楼格格不入。床硬得像石头，晚上睡得非常不舒服。房间里又热又闷，没有空调也没有风扇。早餐简直是一场灾难。我们等了15分钟才有座位，周围站着几位年轻的服务员，只有一位年长的女士真正坐下来点菜。我问起这些年轻的服务员，他们根本不知道有没有无麸质食品。我点了无麸质全英式早餐，上来时没有香肠和吐司。服务员去看看他们怎么了，没过一会儿就拿着这些东西回来了。面包不新鲜，香肠还是生的——冰凉的，中间完全是生的。培根、鸡蛋和薯饼几乎都没煮熟，烤豆在热盘子下放了太久，上面的酱汁都变硬了。他们显然无法应付满座的客人。我们没吃完就离开了，其他客人的餐点也还没上来就离开了。早餐每人25英镑，太糟糕了。不推荐，以后不会再来了。
额外收费，且无法使用
这家酒店很漂亮，很有复古风情。然而，酒店存在一些无障碍设施问题，预订时并没有明确说明。每天抱着婴儿车上下楼梯（搬到最远的房间）简直是一场噩梦。
我联系酒店，要求加一张婴儿床，方便我们6个月大的孩子使用。他们同意了，但入住时却被收取了20英镑的费用。我当时询问时并不知道这一点。如果我知道的话，我早就自己带了！
早餐等了很久，餐厅的菜单也不划算。
房间还不错，建筑/庭院也很漂亮。强烈推荐沿着运河散步。
由于地址不正确，我们花了很长时间才找到那个地方。我们使用了不同的地图应用程序，如谷歌地图、Waze、车载地图，但都把我们带到了红灯处，并显示已到达。但实际上酒店是在红灯之前。我们到达时，酒店外观很漂亮。我们预订了晚上 8 点在酒店享用 8 人晚餐。我们的餐点等了 2 个小时才上桌。然后每个人的餐点都煮过头了，花了一大笔钱。房间大小合适，但窗户只能向内打开 1 或 2 英寸，所以房间里非常热。即使有 2 个非常小的风扇。然后有几次接待处没有人，所以你只能在酒店里四处寻找能帮你的人。总的来说，我不会推荐这家酒店。
很棒的主楼
主楼很迷人，但毗邻的建筑和房间却又旧又悲伤。餐厅的食物确实不错，但服务没什么特别的。
客户服务很差，尤其是接待处。房间很小，距离很远，上下楼梯。性价比很差
不好的情况
发霉和潮湿的房间。工作人员友好但未经培训。不会推荐或退货
酒店位置优越，环境优美，但当室外温度降至零下 2 度时，我房间的暖气就坏了。酒店建议我在预订代理应用程序上投诉，以便他们赔偿我。
Beautiful old building, grounds, canal access,great views & very friendly, cheerful staff, although at times clearly under pressure. Very good breakfast on both mornings. Accessible & good hot shower, comfortable beds.
Negatives:
We were in the family room, this involved going down & up 2 flights of stairs, with a very curious & dangerous configuration of steps at the top of the first flight, where you could not have both feet at the same level. However we found we could avoid this bit altogether, by going out through the front door, to access the second up flight. Then down 2 further flights of stairs, motion sensitive lighting not v good in bright daylight & difficult to see room number on arrival. We had known there would be a lot of stairs.
Room had a couple of things which were disappointing, but were immediately addressed by the staff. We did not mention the lack of natural light, the small window is opposite a brick wall, or the v. peculiar smell, which permeated our clothing, as the staff would not be able to do anything about this.
The room is not suitable for early or light sleepers, as it must be under a corridor, as quite sustained marching back & forth over the ceiling & opening of doors,early & late. All a bit disappointing as we were really looking forward to the stay.
I would definitely not recommend the room for anyone with mobility problems or impaired vision.
The staff were absolutely amazing all going above and beyond, the meals were fabulous and beautiful grounds to explore. There are a lot of stairs to navigate and I wish the windows had screens to keep insects out. For some reason my bathroom didn't have a ceiling fan so the room lacked air circulating which will unfortunately create moisture issues - hopefully this will be fixed.