酒店回复: Dear Qingkuangyou,Thank you for sharing your lovely feedback. We are delighted to know that you enjoyed the resort’s setting, the spacious comfort of your room and bathroom, and the private courtyard, which offers a peaceful place to unwind. It is also wonderful to hear that the complimentary laundry service and replenished minibar added extra comfort to your stay.We are pleased that you enjoyed the beach and the poolside dining experience, where the scenery and cuisine come together for a truly relaxing atmosphere. Your intention to return is the greatest compliment we could receive, and we very much look forward to welcoming you back in the future.Sincerely,Juan LosadaGeneral Manager
酒店回复: Dear Guest,Thank you for taking the time to share your observations with us. We are pleased to know that you appreciated the overall environment and enjoyed the breakfast experience during your stay.We also understand your perspective regarding the villa layout and the ease of movement within the accommodation. We recognize that clarity and convenience are especially important for guests staying in multi-level villas. For this reason, our teams always make every effort to provide clear guidance when guests book directly, to ensure the layout aligns well with their preferences. In addition, detailed information, including floor plans and layout descriptions, is available on our website to support informed decision-making prior to arrival.Your feedback regarding service responsiveness has also been noted. Timely support and effective problem resolution are essential parts of the experience we aim to deliver, and your comments will be reviewed as part of our ongoing efforts to further enhance service consistency.Thank you once again for sharing your thoughts. We value your perspective and hope to have the opportunity to welcome you back for a more seamless experience.Sincerely,Juan LosadaGeneral Manager
酒店回复: Dear Guest,Thank you for taking the time to share your candid feedback. We are pleased to know that you found the resort well maintained and enjoyed the sunset views, along with the pool facilities during your stay.Regarding your arrival experience, our standard check-in time is from 3:00 PM. While we always do our best to accommodate early check-in requests—particularly for families traveling with children—this is subject to room availability on the day of arrival. We appreciate your kind understanding.With respect to turndown service, this is offered daily between 5:30 PM and 9:00 PM. Should a Do Not Disturb sign be displayed during this time, our team will leave a notification card, and guests are welcome to contact us to arrange turndown service at a more suitable time. This process is in place to respect guest privacy while ensuring flexibility whenever possible.As the feedback appears to be associated with an anonymous reservation, we were limited in our ability to review the full details of your stay. That said, we would be pleased to look into this further and share more information should you wish to contact us directly.Thank you once again for your valuable insights. We hope to have another opportunity to welcome you back and provide a more seamless experience.Sincerely,Juan LosadaGeneral Manager
酒店回复: Dear Sir/Madam,Thank you for your kind words. We are delighted to know that your stay was an absolutely stunning experience and that you enjoyed the comfort, thoughtful touches, and variety of experiences throughout the resort. It’s wonderful to hear that the complimentary services and refreshing lemonade added an extra touch to your time with us.We truly appreciate your warm recommendation and look forward to welcoming you back to Regent Phu Quoc for another memorable stay.Sincerely,Sriram KailasamGeneral Manager
酒店回复: Dear Ky Lim,Thank you very much for taking the time to share your impressions. We are delighted to know you appreciated our modern facilities, beautiful pools, and the attentive service from our beach, Fu Bar, concierge, and laundry teams. It is wonderful to hear that these aspects added enjoyment to your stay.Regarding the in-room amenities, please allow us to share that razors are available upon request, and our team is always on hand to provide any additional items to ensure your comfort. Your comments on the dining experience and transportation services have also been noted and will be carefully reviewed to further refine our guest experience.We truly value your thoughtful insights and hope to have the pleasure of welcoming you back to Regent Phu Quoc for an even more seamless and relaxing stay in the future.Sincerely,Sriram KailasamGeneral Manager
酒店回复: Dear Sir/Madam,Thank you sincerely for sharing such a thoughtful and detailed reflection on your recent stay with us.It’s truly heartening to know that your time here—shared with friends and little ones—was filled with warmth, ease, and lasting memories. We’re especially pleased that the villa arrangements, family-friendly facilities, and our signature charter boat experience added joy to your holiday. Your kind words about our service and breakfast offerings, especially the freshly baked bread, are genuinely appreciated.We also value your constructive feedback regarding the in-villa upkeep and specific dishes. Please rest assured that your comments have been thoughtfully shared with the respective teams, and will be used to guide our ongoing efforts in refining both our culinary offerings and housekeeping consistency. Your insights serve as part of our continuous improvement efforts.We very much hope to have the opportunity to welcome you back for another beautiful chapter of your journey with us.Sincerely,Sriram KailasamGeneral Manager
酒店回复: Dear Chrisatan,Thank you very much for sharing your kind words and the beautiful photos from your stay. It is such a pleasure to see how you embraced each moment of your time with us, from relaxing in the serene surroundings to enjoying the thoughtful touches we love to offer our guests.We are especially delighted that our colleagues could make your experience seamless and memorable, allowing you to simply unwind and savour the beauty of the resort. Moments like these inspire us to continue creating tranquil escapes where every detail is cared for.It would be our great pleasure to welcome you back for another stay filled with relaxation and unforgettable memories.Sincerely,Sriram KailasamGeneral Manager
酒店回复: Dear Joyce1322,Thank you for your glowing review and gracious recommendation. We are truly honored to be regarded as the pinnacle of your luxury hotel experiences. It is wonderful to know that both our service and facilities exceeded your expectations, and that you enjoyed the breathtaking beauty of the sunset—especially from the cruise, which indeed offers an unforgettable moment on the island.We look forward to the pleasure of welcoming you back for another remarkable stay.Sincerely,Sriram KailasamGeneral Manager
酒店回复: Dear Sir/Madam,Thank you for sharing such a lovely review. We are delighted to know that your stay met your expectations and that both the environment and the service reflected the value you sought. It is wonderful to hear that our team’s warm hospitality and thoughtful Mid-Autumn Festival gesture added a special touch to your visit.We truly appreciate your recommendation and look forward to welcoming you back for another memorable stay.Sincerely,Sriram KailasamGeneral Manager
酒店就在度假区里，环境非常好，房间挺大的有穿衣服，洗手间又大又舒服，还有一个小院子，躺在院里也挺舒服的；最好的是每天都可以免费洗三件衣服，房间冰箱里的饮品都是畅饮，每天还补充饮品；酒店的沙滩挺漂亮的，餐厅就在的泳池边上，一边吃着丰富的美食，一边看着美景，非常惬意；有机会还会光临这里。
酒店比较新，环境还不错。双卧别墅是两层楼，有三个大门，楼下两个带泳池的标准间，分别从两个门进，中间不联通；楼上是一个带泳池的客厅，可以拆出五种房型便于销售，但是住在里面爬上爬下的非常不方便。早餐很不错，管家响应时间较慢，解决问题时间更慢，服务还有很大提升空间。
服务：淡季去的，入住率一般，说明带了孩子要午休希望可以早点入住，但是依然三点多才通知办理入住。
第一晚没有夜床服务，跟前台讲说服务员六点钟去了一次，我们已经睡了…额，出来旅游，六点钟吃晚餐的时间睡觉，这理由够烂…
环境：比较商务风，看落日确实不错。
卫生：很好
设施：自然环境影响，沙滩没有jw舒服，不过泳池好玩
美不胜收！从入住开始完美的体验！早餐非常美味，品种丰富，行政酒廊更是菜品到位，十分推荐！泳池、沙滩、儿童俱乐部、成人活动基本满足了海岛酒店的所有需求。
3件免费洗衣:很方便
免费迷你吧（含酒精饮料）:柠檬汁好喝
因为网上的优评和营销，我们充满期待地入住了丽晶，因此对于现实不如预期感到了落差感。
设施：酒店整体设施是偏新颖的，所以硬件方面还是很好的。我们入住的是花园泳池大床房，但房间的设计感觉有点浪费空间，花园和后面的tropical shower空间比房间还大，因此华而不实。剃胡子刀也没配备。
环境：酒店的沙滩，Family pool, Ocean club pool，sky wing pool这几个地方的确是很出片的打卡点。这点值五星。
卫生：这点整体看起来是没问题的，但是我入住的时候皮肤过敏了。是池水问题还是食物过敏，这点我就说不准，但是整个晚上一个护士都没见到，最后还是自己吃了自己带来的氯雷他定和涂了带来的药膏自救。这点在全球100奢华酒店是不如预期的。
去Skywing的走廊鱼池也有明显的腥味。
服务：整体还行，尤其沙滩小哥和Skywing Fu Bar的服务员值得点赞。concierge和洗衣服是员工也很尽责。但是，有两点还是不如预期的：1. Rice Market的服务标准有点不统一（第一晚still water不收钱，但第二晚still water反而收钱）；2. 送机服务虽然整体还是可以接受的，但是千万别被前面几个优评误导了（车里没水供应、机场也是得你自己排队的、酒店在机场的员工也只有一个，虽然小哥是尽力了，但有点顾不来）。至于为啥有些顾客说免费送机而我们没有，这点我们在入住时的确是感觉到服务标准有点不统一的。对比而言，前面JW读到评论里说免费送到丽晶，人家的确是有做到的。
Overall, 丽晶胜在设施建筑新颖（万豪走古风）、餐饮整体还不错（但是选择其实不多）、环境优美和免费添加的minibar(这点对贪杯的旅客肯定是满满五分），但如果你不爱喝酒，整体活动的可玩度就有点不够了。这点，加上对比前面评价的落差（很多所谓的免费服务我们可感觉不到是一回事）和偏贵（同样价位隔壁万豪可以住绿松石了），就失去了我打满分的兴致了。
和几家朋友们一起带孩子旅行，邮件联系了酒店，非常贴心的把我们的别墅都安排到了一起。我们一共住了八天七晚，是非常难忘的旅程。
酒店服务亲切热情，早餐丰盛，尤其是面包现烤，味道惊艳。倒是粉有点偏咸，牛肉有点硬。但是住的天数久了，会感觉到打扫卫生上细微的差别，到了最后两天打扫的不如前面细致。各种东西补充及时。有免费洗衣服务，太有用了！儿童俱乐部也很大，管理很好，可以放心把小朋友放在那里。
运气很好的定到了整天出海包船，运气更好的遇上了大晴天，这个游艇要赞一下，服务非常好，而且会带到很好的水域去浮潜和桨板以及海钓，给我们留下非常难以忘怀的美好记忆。（但浮潜靠近的某个近岛，岛上是比较脏的，没有上去）
总之希望有机会再回来感受一下。
房间宽敞且环境优美，所有零食饮料都免费，还能每天洗三件衣服。酒店非常大，很适合泡酒店，光泳池就有三个，只要去玩水就会有员工来给铺床准备饮料，服务没得说，酒店的日落餐厅也是绝美，出海很考验天气，阴天就是灰蒙蒙的一片，还在钓鱼非常好钓几乎只要下杆就能钓到～
绝对酒店天花板 是我入住这么多奢华酒店的top1 真心推荐 无论是服务 酒店设施 全都超预期 日落绝美 如果有预算一定要去 sunset cruise 人生体验+1
整体体验非常符合预期，无论是环境还是服务细节和服务态度都对得起这个价格，还是很宾至如归的，所有诉求也都得到了满足，中秋节还贴心赠送了月饼，还是很推荐的。
警告！您在这里住宿期间，您的随身物品可能会被盗！
我们婚礼结束后就来了这里。在这家酒店度过了一个绝美的蜜月。虽然天气阴沉，我们也没喝酒，但假期依然非常棒。总而言之，这是一家令人惊叹的酒店，我们在这里玩得很开心，绝对是富国岛最好的酒店，我们甚至还在一个早上参加了他们的双体船之旅。
不好的地方是，有人（很可能是酒店员工）从我们房间偷走了我妻子价值500美元的凉鞋。在和酒店管理层沟通并告知他们我们没有把鞋子落在别处，只可能在酒店房间后，酒店客服只是告诉我们没有找到，然后就没有下文了。
妻子非常喜欢那双鞋，所以这件事情给我们的完美假期留下了一个瑕疵，画上了句号。很遗憾，一家标准如此高、我们预订时每间房价格超过1000美元的酒店，安全措施却如此糟糕。所以，请注意，如果您住在这里，请把所有哪怕是稍有价值的物品都放进保险箱，包括鞋子。