酒店回复: We are so glad you enjoyed your stay! Thank you so much for your feedback and for staying with us.
1.0分
其他
原文
翻译提供方：Google
消极的
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酒店回复: Thanks so much for your feedback. On behalf of our team I would like to apologize for not exceeding your expectations. We hope we have another opportunity in the future to provide you with a superior experience. Your satisfaction is very important to us.
1.0分
家庭亲子
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Front desk would not provide me a receipt for my stay nor add the stay to my Best Western Rewards account stating that every Best Western is individual owned and operated and they didn’t do those things.
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酒店回复: Thank you so much for staying with us and we appreciate your feedback. Best Western is happy to provide you with points and a receipt for your stay at any time. However, you booked through ******* which offers their own rewards system for their bookings. I know ******* would be glad to provide you with a receipt and usually email one to each guest directly after the stay. Please let me know if there is anything further I can assist with.
3.0分
商务出差
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This Only Has an outside Hot tub. They do have hot tub in the rooms with an up grade. The tubs are really deep and Hold water. I am realizing that using a 3rd party is not the best way to book a room. There are always Problems..
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酒店回复: We appreciate your business greatly! Thank you so much for choosing the Rail Haven.
5.0分
其他
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The room was really cute. It was clean the bathrooms adorable. The only thing I will say is their key card readers are not the best the rooms. And the curtains had mildew.
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酒店回复: Thank you so much for choosing the Rail Haven! We appreciate you so much and hope you will consider staying with us again!
3.0分
家庭亲子
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Staff was friendly and very helpful. The hotel was unique due to its age and hasn't been updated much. The only complaint was that the room we stayed in looked like it hadn't been cleaned for many months. Musty smell. The lights had probably an inch of built up dust, air filter hadn't been changed in quite some time and bathroom had a few areas that could have used some extra cleaning
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酒店回复: Thanks so much for taking time to leave us feedback. Your satisfaction is so important to us. We will continue to work hard to improve the Rail Haven atmosphere daily and hope we have an opportunity to earn your business back in the future.
可惜这家酒店有点老旧了，应该好好翻新一下。床铺和浴室都很干净，但是天花板上全是蜘蛛网。对于这种类型的酒店来说，价格有点贵。更像是个汽车旅馆，而不是贝斯特韦斯特酒店的水平。
性价比还可以
小镇安静，尽管酒店就在路边十字路口，但是晚上不吵，也没汽车声音，房间卫生干净
缺点是空调，风扇速度不能调，声音大
很棒的汽车旅馆。希望它能一直保持这么好。
位置优越，房间干净。工作人员非常友好且乐于助人。
早餐种类丰富。
步行即可到达多家餐厅。
消极的
Front desk would not provide me a receipt for my stay nor add the stay to my Best Western Rewards account stating that every Best Western is individual owned and operated and they didn’t do those things.
This Only Has an outside Hot tub. They do have hot tub in the rooms with an up grade. The tubs are really deep and Hold water. I am realizing that using a 3rd party is not the best way to book a room. There are always Problems..
The room was really cute. It was clean the bathrooms adorable. The only thing I will say is their key card readers are not the best the rooms. And the curtains had mildew.
Staff was friendly and very helpful. The hotel was unique due to its age and hasn't been updated much. The only complaint was that the room we stayed in looked like it hadn't been cleaned for many months. Musty smell. The lights had probably an inch of built up dust, air filter hadn't been changed in quite some time and bathroom had a few areas that could have used some extra cleaning