Bed was advertised as queen, but it was just full bed. Mattress felt worse than a couch pull out bed. Room was very tight and you could hear yelling a lot of the night. Room was not as advertised at all
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酒店回复: On behalf of the entire team, I want to sincerely apologize that we failed to meet our usual standards of hospitality during your recent stay .We pride ourselves on providing exceptional service and ensuring every guest feels valued and cared for, and it appears we missed the mark with your experience.Your comfort and satisfaction are our top priorities. We will use the input provided to better or service.We hope you will give us another chance in future
4.0分
其他
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Continental breakfast was better than expected. Room conditions were pretty nice. Bed wasn't as comfortable as others but we enjoyed our stay overall and would recommend.
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酒店回复: Thank you so much for choosing to stay with us and for taking the time to share your feedback. We are thrilled to hear that you loved our breakfast offerings! Providing a great start to the day is important to us.We hope to welcome you back again soon on your next visit to Branson.
1.0分
家庭亲子
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The room was not at all what we needed nor expected. We had to leave and find another room. We were three women alone and were not comfortable with having an exterior door. Then the room was very old, dark, and unpleasant. We will pursue getting our money refunded. Worst experience ever.
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酒店回复: On behalf of the entire team, I want to sincerely apologize that we failed to meet our usual standards of hospitality during your recent stay .We pride ourselves on providing exceptional service and ensuring every guest feels valued and cared for, and it appears we missed the mark with your experience.Your comfort and satisfaction are our top priorities. We will use the input provided to better or service.We hope you will give us another chance in future
5.0分
情侣出游
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Room was pretty clean. Convenient to the landing with a decent price. Breakfast was good. Staff was super friendly went above and beyond to make the stay nice. The building is a bit outdated could use a makeover. Overall good price for location.
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酒店回复: Thank you for your kind words! We're delighted you enjoyed your stay and found our location convenient for sightseeing. We hope to welcome you back soon!
4.0分
其他
Older property with nice updates. Carpet still looked old. No counter space in bathroom. Nice employees.
4.0分
家庭亲子
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Check in was easy, great location, beds were comfy and the breakfast was pretty good.. staff was great. The rooms themselves are brown and not that inviting and the bathroom is very very small. If we had more than 2 people it would have been rough.
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酒店回复: Thank you for your feedback, We apologize that the bathroom in your room was smaller than you expected. We understand that this can affect comfort, and we are always looking for ways to improve our guest experience. We will take your comments into consideration as we plan future updates to our rooms. We hope you will give us another opportunity to provide you with a more satisfying stay in the future.
4.0分
商务出差
The only reasons there was not a 5 where breakfast didn't start till 7 and the place needs updated.
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酒店回复: Thanks for recently staying with us. We strive to exceed our wonderful guest expectations and hope you'll join us again next time your in Branson area.
3.0分
其他
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The room at the Best Western Plus Landing was a 3* at best. The whole facility looks tired. Chipped paint, motel like feel with no indoor hallways. The tile, tub and floor tiles were old. No complaints about the cleaning per se, just old. The staff was fine, not overwhelmingly friendly. This is a decent 2-3* hotel/motel. Definitely not 4* as the listing showed.
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酒店回复: Thank you for your candid review of your recent stay with us. We sincerely apologize that aspects of your room seemed dated and did not meet your comfort expectations. We greatly appreciate your comments as we strive to improve with each and every stay. Your feedback has been shared with our management and maintenance teams to ensure all aspects of our current rooms are well-maintained and address any immediate concerns. While we don't have immediate plans for a full renovation, we are continuously making updates and improvements to our property to enhance the guest experience. We hope to have the opportunity to welcome you back in the future and provide a more satisfying stay.
5.0分
其他
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Great stay at a great price.
Not one complaint other than a loose toilet seat. Wasn’t expecting such a nice experience for the price but was pleasantly surprised. Location was great also.
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酒店回复: Thank you so much for your wonderful review and for taking the time to share your experience with us! We are thrilled to hear you had a great stay .We have noted your feedback regarding the loose toilet seat and sincerely apologize for any minor inconvenience this may have caused. Our maintenance team has been notified and the issue has been promptly rectified to ensure a perfect experience for future guests. Your satisfaction is important to us, and we look forward to welcoming you back for another fantastic stay in Branson!
这是处在美国的一个小镇上的酒店,其实就是汽车旅馆. 酒店早餐非常糟糕,其它都还好.
Bed was advertised as queen, but it was just full bed. Mattress felt worse than a couch pull out bed. Room was very tight and you could hear yelling a lot of the night. Room was not as advertised at all
Continental breakfast was better than expected. Room conditions were pretty nice. Bed wasn't as comfortable as others but we enjoyed our stay overall and would recommend.
The room was not at all what we needed nor expected. We had to leave and find another room. We were three women alone and were not comfortable with having an exterior door. Then the room was very old, dark, and unpleasant. We will pursue getting our money refunded. Worst experience ever.
Room was pretty clean. Convenient to the landing with a decent price. Breakfast was good. Staff was super friendly went above and beyond to make the stay nice. The building is a bit outdated could use a makeover. Overall good price for location.
Older property with nice updates. Carpet still looked old. No counter space in bathroom. Nice employees.
Check in was easy, great location, beds were comfy and the breakfast was pretty good.. staff was great. The rooms themselves are brown and not that inviting and the bathroom is very very small. If we had more than 2 people it would have been rough.
The only reasons there was not a 5 where breakfast didn't start till 7 and the place needs updated.
The room at the Best Western Plus Landing was a 3* at best. The whole facility looks tired. Chipped paint, motel like feel with no indoor hallways. The tile, tub and floor tiles were old. No complaints about the cleaning per se, just old. The staff was fine, not overwhelmingly friendly. This is a decent 2-3* hotel/motel. Definitely not 4* as the listing showed.
Great stay at a great price.
Not one complaint other than a loose toilet seat. Wasn’t expecting such a nice experience for the price but was pleasantly surprised. Location was great also.