We were originally booked into a self catering chalet which was nowhere near the standard we wanted or would have expected. We upgraded and paid the extra to stay in the hotel on a bed, breakfast and dinner basis. This review is based upon the hotel and NOT the chalet which would not have received any stars
4.0分
其他
I was in the self catering villa,s which while clean and tidy need a bit of an upgrade which apparently is on the program.Great place to stay.
3.0分
其他
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Reasonable price and stay
We stayed in the chalet part of the resort.
Place was clean and comfortable with full amenities. Staff was friendly.
Unfortunately beds were smaller than expected as we had 2 little ones so had a tight squeeze (executive suite on web says 1 queen 1 double but it was 2 doubles).
WiFi did not work - not sure if it because the chalets are much further away from main hotel or if there was a network issue.
Anyways,
The restaurant was lovely and I thought The price was reasonable.
4.0分
家庭亲子
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I recently stayed at this property while visiting Pilanesberg and Sun City, and overall, it was a decent experience. The location is the standout feature—just 12-15 minutes from the Bakubung Gate of Pilanesberg National Park and the Sun City entrance. This made it very convenient for early morning game drives and exploring the nearby attractions.
The property itself is definitely showing its age. While it is kept as clean as possible given its dated infrastructure, it’s clear that some updates would go a long way in enhancing the guest experience. Additionally, the hospitality service was slower than expected, which could be frustrating at times.
That said, if you’re looking for a clean and budget-friendly option close to the area’s main attractions, this place does the job. Just be prepared to overlook its age and exercise a bit of patience with the service.
3.0分
其他
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Disappointing
We drove from Johannesburg and arrive at about 1:30pm. Check in is at 3:00pm so we knew we might have to wait and were allowed to sit by the pool; we also took this opportunity to book two game drives with one being that afternoon. Sadly the pool was rather green and unappealing so we decided that we would not be making use of it (and worry that they have a water park under construction but cannot seem to properly maintain their pool). A drink and a chat later it was 3:00pm so we checked at the desk to see if our chalet was ready. The desk staff didn't know and had to call the manager. Our game drive was meant to be at 3:30pm so we really wanted to get into the chalet to put away food and unpack the car before leaving for three hours.
Ten minutes later we were told our chalet was ready. When we arrived the staff were still cleaning but at least we could get the car unloaded. So while it all worked out it was rushed and not the best start.
Our even game drive was great and our guide Tian was awesome. Nothing but praise for him!
The next morning we had another game drive booked through the hotel at 5:30am. We arrive ten minutes early and no one was at the desk. The appointed time came and went and still no one. We found a security guard who called someone. At 6:00am still nothing and no staff. Finally someone arrived at 6:10am and had to make some calls. We were forgotten and woke up early for nothing. They put us on the 8:30am drive and offered us a cup of coffee. Not good.
4.0分
商务出差
Our stay on both occasion during a Congress visit to Sun City was good and affective
我们很享受在这个度假村的短暂停留！Thabo 是一位很棒的 Safari 导游。John 带着我的儿子们参加了度假村周围的活动，他们玩得很开心。
度假村坐落在安静的区域，提供了一个宁静的休憩之所。这里很干净，而且房东人很好，允许我们提前入住。亮点之一是度假村内的餐厅——不想外出的时候，这里是完美的选择，我强烈推荐大家去尝尝。
小木屋很宽敞，为每个人提供了充足的空间。孩子们都有自己的床，这真是太棒了。不过，让我有点失望的是，房间里没有提供水、茶、咖啡或糖这些基本必需品，这绝对是一个缺点。
好的一面是，你可以在小木屋外烧烤，还可以短途步行去水上乐园清凉一下。保安人员的存在也增加了我们的安全感，让我们的住宿体验更加舒适。
酒店位置优越，适合游览匹兰斯堡
地理位置优越，位于匹兰斯堡 (Pilanesberg) 附近。水上乐园很不错，包含在房价内。餐厅的服务有点慢。超级舒服的床
住宿条件不错，尤其是客服服务，非常棒，菜单选择也丰富。但是，预订和餐厅之间的协调有待改进。客房广告上说包含早餐。然而，餐厅似乎使用了不同的信息，这造成了混乱和尴尬。
We were originally booked into a self catering chalet which was nowhere near the standard we wanted or would have expected. We upgraded and paid the extra to stay in the hotel on a bed, breakfast and dinner basis. This review is based upon the hotel and NOT the chalet which would not have received any stars
I was in the self catering villa,s which while clean and tidy need a bit of an upgrade which apparently is on the program.Great place to stay.
Reasonable price and stay
We stayed in the chalet part of the resort.
Place was clean and comfortable with full amenities. Staff was friendly.
Unfortunately beds were smaller than expected as we had 2 little ones so had a tight squeeze (executive suite on web says 1 queen 1 double but it was 2 doubles).
WiFi did not work - not sure if it because the chalets are much further away from main hotel or if there was a network issue.
Anyways,
The restaurant was lovely and I thought The price was reasonable.
I recently stayed at this property while visiting Pilanesberg and Sun City, and overall, it was a decent experience. The location is the standout feature—just 12-15 minutes from the Bakubung Gate of Pilanesberg National Park and the Sun City entrance. This made it very convenient for early morning game drives and exploring the nearby attractions.
The property itself is definitely showing its age. While it is kept as clean as possible given its dated infrastructure, it’s clear that some updates would go a long way in enhancing the guest experience. Additionally, the hospitality service was slower than expected, which could be frustrating at times.
That said, if you’re looking for a clean and budget-friendly option close to the area’s main attractions, this place does the job. Just be prepared to overlook its age and exercise a bit of patience with the service.
Disappointing
We drove from Johannesburg and arrive at about 1:30pm. Check in is at 3:00pm so we knew we might have to wait and were allowed to sit by the pool; we also took this opportunity to book two game drives with one being that afternoon. Sadly the pool was rather green and unappealing so we decided that we would not be making use of it (and worry that they have a water park under construction but cannot seem to properly maintain their pool). A drink and a chat later it was 3:00pm so we checked at the desk to see if our chalet was ready. The desk staff didn't know and had to call the manager. Our game drive was meant to be at 3:30pm so we really wanted to get into the chalet to put away food and unpack the car before leaving for three hours.
Ten minutes later we were told our chalet was ready. When we arrived the staff were still cleaning but at least we could get the car unloaded. So while it all worked out it was rushed and not the best start.
Our even game drive was great and our guide Tian was awesome. Nothing but praise for him!
The next morning we had another game drive booked through the hotel at 5:30am. We arrive ten minutes early and no one was at the desk. The appointed time came and went and still no one. We found a security guard who called someone. At 6:00am still nothing and no staff. Finally someone arrived at 6:10am and had to make some calls. We were forgotten and woke up early for nothing. They put us on the 8:30am drive and offered us a cup of coffee. Not good.
Our stay on both occasion during a Congress visit to Sun City was good and affective