酒店回复: Thank you so much for your wonderful review! 🌟 We’re thrilled to hear you enjoyed your spacious and comfortable room, the modern amenities, and our warm service. It’s great that you found the dinner and breakfast to your liking — we’re especially glad you loved the variety of jams! 🍓🥐We couldn’t agree more about our location — being just a short walk from Tower Bridge and close to several tube lines really does make exploring London a breeze. 🚆✨ We hope to welcome you back soon for another EPIC stay!Positively yours,Greg RosalesWelcome Enthusiast | Guest Relations Manager
酒店回复: Thank you so much for taking the time to share your experience with us 🌿 We’re thrilled to hear that you enjoyed your stay and even extended your reservation — and that our central location made exploring so easy ✨We’re sorry to hear about the inconvenience with the room key during your renewal. Your feedback is really valuable, and we’ll be sure to share it with our team to improve the process.We’d love to welcome you back again soon for an even smoother and more enjoyable stay.Positively yours,Maggie ChengWelcome Enthusiast | Guest Relations Manager 🌸
酒店回复: Hi Canopy Friend 🌿Thank you so much for sharing such a thoughtful and detailed review - this truly made our day! We’re delighted to hear you enjoyed our easy Aldgate location 🚇, the spacious and modern rooms 🧡, and of course our hallway water stations that keep you refreshed throughout the day 💧. And breakfast powering you through until lunch? We love that! 😄🥐The neighbourhood is indeed full of tasty and convenient spots, and yes — we’re just a lovely stroll away from Tower Bridge 🌉✨ A little hidden gem, just as you said!I’m really sorry to hear about your clothes being misplaced during housekeeping. That’s not what we aim for, and I’ll be sharing this with our team to ensure we’re extra mindful moving forward 🙏.We’d love to welcome you back for your next London adventure — your Canopy is waiting 💛Positively yours,Maggie Cheng 🌸Welcome Enthusiast | Guest Relations Manager
酒店回复: Thank you so much for sharing your experience with us! ✨We’re delighted that your early check-in worked out perfectly after your long flight 🛬 — there’s nothing better than being able to settle in and recharge right away 😌. It’s great to hear that our team could also arrange a quiet room for you to ensure a restful stay 🛏️.We appreciate your note about the toilet flush and will have our team take a look to keep things in top shape.We’d love to welcome you back soon for another smooth and EPIC stay! 💫Positively yours,Greg RosalesWelcome Enthusiast | Guest Relations Manager
酒店回复: Dear Canopy Friend,Thank you for taking the time to share this detailed feedback, and for acknowledging our pleasant front desk staff. We are, however, truly sorry that your overall experience fell so far below expectation, particularly due to the interaction during your extension today. The service you've described is not reflective of Canopy's standards, and we sincerely apologize for the frustration and inconvenience this caused during your stay.Please be assured that your comments regarding this specific interaction and the payment process have been escalated directly to our leadership team for immediate follow-up and coaching. We take this very seriously, as providing seamless, respectful, and guest-focused service is our core priority.It is disappointing to learn that we missed the mark on delivering the premium, EPIC experience you rightly anticipated. We would be grateful for the opportunity to restore your confidence in us.Positively yours,Greg RosalesWelcome Enthusiast | Guest Relations Manager
酒店回复: Hi Canopy Friend 🌟,Thank you for sharing your thoughts with us! We’re so glad you enjoyed our fresh, modern style 🏙️✨ and found the rate just right for your London stay 💛. At Canopy, we love bringing a younger, vibrant energy while keeping that Hilton comfort you can always count on 🙌.We can’t wait to welcome you back for more good vibes and great memories in London🌸🍹.Positively yours,Maggie Cheng 🌸Welcome Enthusiast | Guest Relations Manager
酒店回复: Thank you so much for your kind review! 🌟 We’re delighted to hear you enjoyed our convenient location close to Tower Bridge and the neighbourhood gems nearby including the Yunnan restaurant right across the street 🍲✨. It’s always wonderful when our guests can explore and discover great spots just steps from the hotel.We hope to welcome you back to Canopy London City soon for another memorable stay! 💛Positively yours,Maggie ChengWelcome Enthusiast | Guest Relations Manager 🌸
酒店回复: Dear guest,Thank you so much for your thoughtful and detailed feedback—we truly appreciate you taking the time to share your experience with us.We’re glad the room setup, especially the convenient table, made it easier for you to get some work done during your stay. And it’s great to hear our location worked well for you, with easy access to transport and some great local food options just steps away! 🍜🚇We appreciate you pointing out the areas where we can improve. The design of the toilet button isn’t everyone’s favorite, and we understand how that could be a bit tricky. Regarding the window, it is fixed and cannot be opened for the safety and security of our guests, but we understand how that can feel limiting at times—we’ll look at how we can better communicate this and explore options to improve ventilation comfort.We also hear you on the housekeeping inconsistencies. Our goal is to offer the same level of care and attention every day of your stay, and we’re sharing your observations with the team to ensure we’re consistently delivering that experience.Thanks again for your valuable input—it helps us grow and improve, and we hope to have the chance to welcome you back for an even better stay next time.Positively yours,Greg RosalesWelcome Enthusiast | Guest Relations Manager
5.0分
双人房（2 张单人床）, 2 张单人床
朋友出游
原文
翻译由AI提供
伦敦市金普顿酒店（Canopy by Hilton London City）的入住体验棒极了。酒店设计现代，非常漂亮，在Aldgate区营造出很棒的氛围。早餐很美味，而且所有员工都超级友好和乐于助人。
房间很大很舒服，设施很新，插头有usb的可以不用转换器。
服务很热情，含的晚餐也不错，可以选两道菜。
地理位置非常好，在两个地铁站三条地铁线中间旁边还有公交总站，去伦敦塔桥只需要步行不到十分钟，绝佳地理位置。
早餐特别特别好均为玻璃果酱品种很多
本来只定了两晚 抱着试试态度、后面直接续订了、如果来伦敦推荐这家、交通位置很便利、就算回来晚了穿过马路就到酒店了，就是后面续订的房卡每天都要去前台开一下，不能一下子开到离店的时间、这点狠不好！
宝藏酒店，就在Aldgate地铁站附近走路不到5分钟。去哪里都方便，房间面积比很多酒店都大，而且很新。过滤饮用水每层楼都有一部机子可以去取，早餐也很多选择吃完中午都可以不吃了。。附近就有subway，itsu等快餐店，便利店也有一两家，还有一家云南菜都不错。不知道为什么我们住了8天基本没看到同胞来住，可能因为觉得这个地铁站比较冷门？其实可以步行去塔桥，非常方便，下次来伦敦还选这家！唯一有点缺点就是打扫卫生的服务员有一次把我们的衣服丢地上了，有点生气。。
我们从机场到达酒店的时间是早上8点多，很惊喜地得知酒店同意让我们提前办理入住。这对于坐了长途飞机到达、急需歇息的我们来说真是太棒了！而且我们跟前台沟通想要安排安静的房间，前台也非常高效地为我们做了协调。房间的尺寸中等。唯一的遗憾是马桶的冲水功能不是很灵，需要反复用力按很多次才能冲水。
非常差的体验，暂且不说价格、出来玩不怕花钱，但是花钱没有买到服务，说实话这边的酒店性价比都不高，在这住了3天，前台的店员服务都很好，就今天这个续住的女的，态度极差，全程语速特别快，说什么押金不能收现金，必须刷卡，还要去找经理，让我在下面等了很长时间，搞不懂在高贵什么，一个打工的给她打出优越感了
在伦敦算是很新很新的酒店了，预定时候价格也很合适，1800多一晚，相比希尔顿是比较年轻化的装修风格。
酒店位置很好，就在伦敦市中心，还有屋顶酒吧和很棒的设施（金卡会员专享）。离地铁站也只有2分钟的步行路程！
酒店离火车站不远，环境还可以，可以步行到伦敦塔桥，对面有一间云南菜，菜品还不错，用微信支付还可以优惠！
【硬件设施】总的来说还是不错的，特别是房间有张比较方便的桌子，偶尔办公还是比较好的。有两个小问题，一个是马桶的按钮很反人类，需要比较用力/有技巧，二是窗户不能打开，觉得憋得慌。
【服务】感觉服务人员素质参差不齐，前几天打扫的蛮好的。
后面两三天，有一天出门比较晚，大概下午一点过出的门，结果就没来打扫，而且房间里没有“请打扫”的牌子挂在门口，只有“睡觉”。
并且后面两天的服务员要么忘记给垫脚巾，要么把我的睡衣裤随便扔沙发上或地上（最开始几天的服务员都会叠好放在床脚），这点非常不能接受。
【周边】离aldgate和Aldgate east地铁站都很近，楼下有个公交站也能很方便出行去市中心。隔一条街有一家云南菜和一家麻辣烫都还不错，还有一家pret可以买早饭。唯一的不足是没有waitrose或m&s这类稍微好点的超市，想买新鲜点的水果的话要走得比较远。
伦敦市金普顿酒店（Canopy by Hilton London City）的入住体验棒极了。酒店设计现代，非常漂亮，在Aldgate区营造出很棒的氛围。早餐很美味，而且所有员工都超级友好和乐于助人。