Staff was very courteous and helpful, and the breakfast was wonderful. This is our second time staying here, but on this trip, I did not understand the housekeeping. I have no issue with every other day, but no one ever came into our room, they only left a bag of clean towels and a roll of toilet tissue in the hall outside our door twice. We were there for a week, so should have been 2 cleaning days. We ran out of kleenex and shower gel, and no one ever came into the room to take the dirty laundry or empty the trash.
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酒店回复: Thank you for taking the time to share your feedback and for choosing to stay with us again. We’re delighted to hear that you found our staff courteous and helpful, and that you enjoyed the breakfast during your visit. We sincerely apologize for the confusion and inconvenience you experienced regarding housekeeping service. What you described is not the level of care we aim to provide. While we do operate on an every-other-day cleaning schedule, your room should have been fully serviced on the appropriate days, including refreshing amenities, removing trash, and tending to used linens. We’re sorry this did not occur during your stay. Please know that we have shared your comments with our housekeeping team to ensure this oversight is addressed and does not happen again. Your comfort is very important to us, and we appreciate you bringing this to our attention. We hope to have the opportunity to welcome you back and provide the seamless, comfortable stay you expect and deserve.
3.0分
其他
We reserved a king room but got queens. The front desk did not let us know until after we got to the room and had unpacked.
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酒店回复: Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced with your room assignment. You should have been informed at check-in about the change from a king room to a room with queen beds, and we understand how frustrating it must have been to discover this only after arriving and unpacking. We truly regret that we did not meet your expectations in this instance. Your comments have been shared with our front desk team to ensure better communication moving forward. We appreciate you bringing this to our attention, and we hope you’ll give us another opportunity to provide you with the smooth, comfortable stay you deserve.
4.0分
家庭亲子
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The room is nice and spacious, hotel is clean and smells fresh. Wish they had milk available in the little store area. Would be very useful for families traveling with little ones.
5.0分
其他
The breakfast was very good a nice variety. The room was excellent nice, clean and spacious. The staff was very friendly a
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酒店回复: Thank you so much for taking the time to share your kind feedback with us. We’re delighted to hear that you enjoyed our breakfast selection and that your room was clean, spacious, and comfortable. It’s also wonderful to know that our team made a friendly and positive impression during your stay. We truly appreciate your comments and hope to have the pleasure of welcoming you back again soon.
5.0分
家庭亲子
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Everyone was friendly and helpful. The breakfast was super good. The only thing I would make a bad commit on is the water pressure in the shower was not very good. I would definitely stay there again
5.0分
情侣出游
The manager on duty when i arrived was amazing. She handled a situation with my reservation with compassion, patience and understanding al
3.0分
情侣出游
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The water pressure was terrible. We stayed two days and our room wasn’t cleaned the second day. We were informed this hotel only cleaned every other day. The front desk staff was asleep ar the desk when we went to ask about something on Saturday night. We visit this area quite often. We have family there. We will be looking for another spot.
5.0分
家庭亲子
The staff was super nice! Loved the bread last. Very clean room. When I asked for towels, they brought them up right away!
2.0分
情侣出游
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We checked in on a Thursday and we checked out on Monday. At no time was the room serviced. We took it upon ourselves to get fresh towels from the front desk, we removed the old towels and the trash from the room and put it in the hallway. The bed sheets were never changed. In other words, we had very poor service in room 305.
好的
Staff was very courteous and helpful, and the breakfast was wonderful. This is our second time staying here, but on this trip, I did not understand the housekeeping. I have no issue with every other day, but no one ever came into our room, they only left a bag of clean towels and a roll of toilet tissue in the hall outside our door twice. We were there for a week, so should have been 2 cleaning days. We ran out of kleenex and shower gel, and no one ever came into the room to take the dirty laundry or empty the trash.
We reserved a king room but got queens. The front desk did not let us know until after we got to the room and had unpacked.
The room is nice and spacious, hotel is clean and smells fresh. Wish they had milk available in the little store area. Would be very useful for families traveling with little ones.
The breakfast was very good a nice variety. The room was excellent nice, clean and spacious. The staff was very friendly a
Everyone was friendly and helpful. The breakfast was super good. The only thing I would make a bad commit on is the water pressure in the shower was not very good. I would definitely stay there again
The manager on duty when i arrived was amazing. She handled a situation with my reservation with compassion, patience and understanding al
The water pressure was terrible. We stayed two days and our room wasn’t cleaned the second day. We were informed this hotel only cleaned every other day. The front desk staff was asleep ar the desk when we went to ask about something on Saturday night. We visit this area quite often. We have family there. We will be looking for another spot.
The staff was super nice! Loved the bread last. Very clean room. When I asked for towels, they brought them up right away!
We checked in on a Thursday and we checked out on Monday. At no time was the room serviced. We took it upon ourselves to get fresh towels from the front desk, we removed the old towels and the trash from the room and put it in the hallway. The bed sheets were never changed. In other words, we had very poor service in room 305.