酒店回复: Thank you for your outstanding review and for choosing to stay with us.I am delighted to read that your stay was so satisfying from arrival to departure. Having your luggage delivered directly to your guest room and being warmly welcomed by our colleagues is exactly how we hope every visit begins.It is wonderful to know the view from your room met your expectations. From our elevated position in The Rocks, overlooking Circular Quay and our spectacular Sydney Harbour, that panorama is truly special. I am also very pleased you enjoyed your in room dining experience. Delicious, beautifully presented and worth every penny is a compliment our culinary team will love to hear, especially regarding the heated pizza surprise.The team will be thrilled to read this review and we are glad that you have found your Shangri-La here in Sydney.Kind regards,Rob WeedenArea General Manager Australia
酒店回复: Thank you for taking the time to share your feedback. I am genuinely very sorry to read how upsetting this stay was for you and your family.Losing your child’s pyjama top after housekeeping changed the bedding is completely unacceptable. Regardless of how it occurred, you should never have been left without a resolution before departure, and certainly not without an apology. That is not the level of care or responsibility we expect from our housekeeping team. I will personally ensure this matter is reviewed with the relevant leaders so we understand exactly what happened and prevent it from occurring again.I am also concerned by your comments regarding service, breakfast and your experience at Altitude on level 36. If you felt disrespected while trying to translate the menu, that is deeply disappointing. Every guest deserves patience, warmth and respect, regardless of language. Rolling eyes or any form of dismissive behaviour is not aligned with our values and highly unusual for anyone on our team, I sincerely apologise that you felt uncomfortable.Regarding pricing, I understand that at that rate expectations are understandably high. We aim to deliver spacious guestrooms, exceptional harbour views and attentive service that reflect the value of our location overlooking Circular Quay and Sydney Harbour. On this occasion, we clearly did not meet those expectations.If you are willing, I would welcome the opportunity to review your stay in detail. Please feel free to contact me directly with your stay information so we can properly investigate the housekeeping issue and your dining experience.Yours sincerely,Rob WeedenArea General Manager Australia
酒店回复: Dear Shen,感谢您分享此次春节期间的入住体验。我们理解节日期间房价会有所上调,也感谢您坦诚反馈客房设施及整体感受未完全达到您的预期。您的意见对我们十分重要,我们会持续关注并优化宾客体验。关于早餐方面,我们每日提供多元化的餐饮选择,希望能够满足不同文化背景宾客的口味需求。当然,每位宾客的喜好各有不同,感谢您提出宝贵建议,这将有助于我们进一步丰富与调整餐饮内容。同时,非常高兴您喜欢我们的手打咖啡。感谢您的支持,期待未来有机会再次欢迎您莅临悉尼香格里拉酒店。Kind regards,Angela KwekExecutive Assistant to the General Manager
酒店回复: Dear Guest,感谢您给予我们满分的评价,并分享如此详细的入住体验。很高兴得知您在入住前虽因部分点评而有所顾虑,但最终对宽敞舒适的客房感到满意。即使不是歌剧院景观,达令港的景致同样迷人,我们也很开心您能够享受其中的美好。酒店门前的坡度,正因我们坐落于岩石区高地之上,才能拥有开阔的海港景观。若携带大型行李或需要协助,礼宾团队也非常乐意提供帮助。衷心感谢您的推荐与支持,期待不久的将来再次欢迎您莅临悉尼香格里拉酒店。Kind regards,Angela KwekExecutive Assistant to the General Manager
酒店回复: Dear guest,感谢您分享您的入住体验。很高兴得知您对客房的宽敞舒适感到满意,我们也很开心您从原先的些许担心,到抵达后感到惊喜与安心。感谢您对酒店维护与整体整洁度的肯定。尽管部分设施呈现经典风格,我们一直致力于妥善保养与细节维护,让宾客住得舒适自在,我们会继续用心保持这份独特气质与品质体验。期待不久的将来再次欢迎您莅临悉尼香格里拉酒店。Kind regards,Angela KwekExecutive Assistant to the General Manager
酒店回复: Dear Guest,Thank you for your very good review and for choosing to stay with us during the Chinese New Year period.I do understand your comment regarding pricing, particularly when booking last minute during a peak festive season. Demand across the city is very high at that time, however we always aim to ensure the experience reflects the value of our location, spacious guestrooms and harbour views overlooking Circular Quay and the Opera House.I am sorry that breakfast felt mediocre and that the service did not feel enthusiastic. Café Mix offers an extensive buffet each morning, and your feedback is important as we continuously refine both variety and the warmth of service. We certainly aspire to deliver more than simply satisfactory.You are quite right about the hill. The rise from George Street to Cumberland Street is approximately 16 metres and can feel steep at first, however it is this elevated position at the highest point in The Rocks that gives us our panoramic harbour outlook. I am pleased that once you settled in, you found the location convenient for exploring the city.We appreciate your balanced feedback and hope to welcome you back again.Kind regards,Rob WeedenArea General Manager Australia
酒店回复: Dear Wanli,感谢您分享反馈,也请接受我们最诚挚的歉意。经核实,您当时预订的是不含早餐的纯住宿房价。对于我们在您抵达办理入住时未能清晰向您说明相关包含项目,导致您对早餐费用产生误解与不便,我们深表歉意。同时,关于您提到早餐加购费用的告知与最终收取金额不一致的情况,我们将立即核对相关记录与账单明细,并进行必要的更正及退款处理,确保费用准确透明。另外,对于客房清洁细节未到位,我们也非常抱歉。您的意见已记录,并会与相关团队跟进改善。感谢您让我们了解这些问题。我们重视您的意见,并会认真改进。Kind regards,Angela KwekExecutive Assistant to the General Manager
很满意的入住,行李箱也直接帮送到房间。热情接待,房间里景色很好,不负期待。点了room service晚餐,很满意,好吃,价格也不贵。很赞了!最惊喜的是加热披萨,摆盘装上送进房间,八刀花得啦!
一晚四千多,太不值了!服务很差,早餐也很差!!最无语的是客房打扫,住到第三晚,给换了床单被套,小朋友的睡衣就脱在床上,我们游玩回来,居然睡衣的上衣没了!!猜测是和拆下的被套一起卷起来拿走了!!真的太过分了!犯这种错误!!给前台电话,答应说去找。结果第二天我们退房都没有消息!!孩子洗完澡后都没有睡衣穿!!太不负责任了!!连个道歉都没有!!
还有3.1号晚上带着俩孩子去36层的Altitude吃晚餐,因为本人英文不太好,看菜单需要手机翻译,那个餐厅前台叫Elisabeth的黑人女孩,居然对着我翻白眼!!太差了!!
春节期间,非常贵是平常房价的一倍,但房间有点旧,景色也就差不多,没有觉得值得这个价,第一天入住还没一条大邮轮,第二天早上想起来再拍照,但一条巨大的邮轮半夜停了进来,完全把景色都破坏了。早餐也是白人餐,除了蛋还是蛋,但手打咖啡很棒,一定要喝。
本来看了点评觉得有点旧还有点担心,入住后房间很大,很舒服,虽然不是看歌剧院,但看达令港也很不错,除了没有提早入住有些疲惫,其余都很不错,很推荐入住,门口大斜坡行李肯定不行,出行的话推婴儿车还可以
作为一个老牌五星酒店,在整理房间这一块,让人非常失望,玩了一天回到酒店,看到的就是房间里的垃圾没有倒,用好的餐具也没有收掉,桌子没有清理,换下来的枕套就扔在地上,太令人无语了,以后会规避香格里拉这个品牌
房间非常宽敞满意,不管楼层高低都能看到歌剧院和大桥。预订的时候看到评价说很老旧还有些担心,但其实到了之后觉得很惊喜,虽然设施比较老旧但是保持的很好没有什么破损,并且略有老钱风,酒店整体也比较干净,住的很舒服!
酒店坐落在悉尼歌剧院旁边风景好打扫压力大,但我入住的2018房间厕所带屎💩是什么意思… 与酒店沟通之后没有任何补偿,给我换了一间风景更差的房间…强烈避雷 真的别来住了.
房间的价格的确是稍微贵了一些了,正直春节期间,还是临时订房。包含早餐,但是早餐也很一般,种类很少,店员也不是很热情。它的位置需要爬一个大坡,不过住习惯了,走哪儿都觉得还行,还算方便。
2700一晚+的价格,没注意到居然没含早,入住时也没提醒,我问了孩子加早餐多少费用,告知25澳币,结果第二天让我签单才发现没有早餐,三人按156澳币收的早餐费!打扫清洁也非常不注意把我们拖鞋弄到床下找不到,矿泉水有股难喝的味道,这个酒店算下来是3500+一晚,太差了
很有年份的酒店,这是比较老旧。酒店在山坡上,建议打车前往,如果带着行李箱爬坡或者台阶非常不方便。房间景色很好,可以看到海港大桥和歌剧院,但是床位宽度与订单界面严重不符,理应为两张1.35m的床,实际提供的是两张0.9m的单人床。