First room was disgusting, second room was dirty but better than first. Front desk staff seemed less than apologetic, so this may be normal. In fact bartender told me this happens all the time. Completely not ok!
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酒店回复: Thank you for taking the time to give us feedback on your stay with us. We are truly sorry to hear about the challenges you encountered and apologize for any inconvenience. Please know that we take your concerns very seriously and will investigate the comments you have given us so our team can continuously improve. Rest assured we appreciate your input and hope to have the opportunity to welcome you back in the future for a stay that more closely reflects our commitment to service and cleanliness. Kind Regards,General Manager
3.0分
其他
The roof top bar and food was good staff friendly. Breakfast buffet didn’t open til 7 and was not included with stay. Coffee was weak
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酒店回复: Thank you for sharing your experience. We’re glad you enjoyed our rooftop bar, good food, and our team's friendly service. We’ve noted your thoughts on breakfast, and we will share your input with our team as part of our commitment to continuously improving for our guests. We’d love to welcome you back for another comfortable stay on your next trip to Rock Hill.Kind Regards,General Manager
5.0分
其他
The location was perfect as we were visiting our daughter at Winthrop University. The room was clean and spacious. Staff was super friendly. Highly recommend
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酒店回复: It brings great satisfaction to our team at Cambria Hotel Rock Hill - University Center to know you enjoyed your recent stay with us. It is wonderful that you found your room to be clean and generous in size, and that our location was ideal for visiting your daughter. We are especially pleased to know you experienced excellent hospitality, and we hope you will choose us again for your next visit!Kind Regards,General Manager
3.0分
其他
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The room has been broken into before. You can tell. Crack in the main seal so i can see into the hallway and i tested the door it wont hold for long if someone tries to break in for some dumb reason during our stay. Privacy was my number one reason for staying. I might need a different room for my second booking or i might cancel and go somewhere else. Im uncomfortable
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酒店回复: Dear Joanna,Thank you for sharing your thoughts with us. Guest safety is always our top priority, and we will carefully review your comments to address any concerns. If you ever need assistance during your stay, please do not hesitate to reach out. Our team is always here to help. We truly appreciate your feedback and hope you will consider returning the next time you are in the area.Kind Regards,Paul TorzewskiGeneral Manager
5.0分
家庭亲子
Went to visit Winthrop and it was one block away from the campus. It was clean and had free parking.
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酒店回复: Thank you for choosing Cambria Hotel Rock Hill – University Center for your recent stay. We're delighted to hear you enjoyed our convenient location near Winthrop University and appreciated the complimentary on-site parking. We also hope you had the chance to enjoy our daily hot breakfast buffet, which features a variety of freshly prepared items, including our signature pancakes, cinnamon rolls, and complimentary coffee available in the lobby. We're pleased to know your room was clean and well-prepared upon your arrival. Thank you again for staying with us and we look forward to welcoming you back in the future!Kind Regards,Paul TorzewskiGeneral Manager
4.0分
其他
Would’ve liked for the refrigerator to be a little bigger. And a microwave in the room.
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酒店回复: Dear Brayton,Thank you for sharing your feedback and for taking the time to review your stay. We’re glad that you had a positive experience overall. We also appreciate your comments regarding the size of the refrigerator and the absence of a microwave in the room. Your suggestions are helpful as we continue to enhance our guest experience and amenities. We hope to have the pleasure of welcoming you back on your next visit.Kind regards,Paul TorzewskiGeneral Manager
5.0分
其他
Highly recommend I even extended my day to stay an extra day, they accommodate me with no problems.
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酒店回复: Thank you for being our guest at Cambria Hotel Rock Hill - University Center. It was our pleasure to assist you with extending your reservation for an extra night, and we're honored to have earned your recommendation. Come back soon!
2.0分
商务出差
Dirty!
The elevators, floors around the breakfast are and room were not clean at all. Dirty! This place is in need of some deep cleaning!
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酒店回复: Thank you for your feedback. We're disappointed to hear cleanliness was lacking throughout your stay. Your comments are being taken seriously and will be shared with our team to ensure immediate attention.Kind Regards,Paul Torzewski General Manager
5.0分
情侣出游
Excellent hotel. Surprised that they had no Rock Hill merchandise. I was looking for a cap.
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酒店回复: Dear Robert,Thank you for sharing your thoughts on your stay. It’s great to hear that your overall experience at our hotel met your expectations. Your comments about the merchandise will be considered so future guests might have more options. We look forward to welcoming you back to Cambria Hotel Rock Hill - University Center again soon.Kind Regards,Paul Torzewski General Manager
酒店不错，但热水浴缸坏了。停车场收费
我们两周前也来过这里。当时热水浴缸是加热的，但喷头坏了。维修人员告诉我们已经叫人来修了。我们昨天（两周后）又来了，可惜热水浴缸还没修好。选择这家酒店的一个重要原因是它有热水浴缸。泳池干净舒适，浴缸水温也很高。房间宽敞，插座充足。电视频道种类丰富。第一次入住时，我们被告知车库停车免费，而且不收停车费；然而，这次却被收取了5美元的停车费。当我询问停车费时，前台工作人员告诉我们停车费是固定的。
First room was disgusting, second room was dirty but better than first. Front desk staff seemed less than apologetic, so this may be normal. In fact bartender told me this happens all the time. Completely not ok!
The roof top bar and food was good staff friendly. Breakfast buffet didn’t open til 7 and was not included with stay. Coffee was weak
The location was perfect as we were visiting our daughter at Winthrop University. The room was clean and spacious. Staff was super friendly. Highly recommend
The room has been broken into before. You can tell. Crack in the main seal so i can see into the hallway and i tested the door it wont hold for long if someone tries to break in for some dumb reason during our stay. Privacy was my number one reason for staying. I might need a different room for my second booking or i might cancel and go somewhere else. Im uncomfortable
Went to visit Winthrop and it was one block away from the campus. It was clean and had free parking.
Would’ve liked for the refrigerator to be a little bigger. And a microwave in the room.
Highly recommend I even extended my day to stay an extra day, they accommodate me with no problems.
Dirty!
The elevators, floors around the breakfast are and room were not clean at all. Dirty! This place is in need of some deep cleaning!
Excellent hotel. Surprised that they had no Rock Hill merchandise. I was looking for a cap.