酒店回复: Dear Al, Thank you for your review. Based on your rating, it seems you enjoyed your overall experience. Please know that we do have valet parking available for 25 per day. It was a pleasure having you here, and we hope to welcome you back in the future.
5.0分
其他
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The desk clerk was so welcoming and efficient. The Valet attendant was also efficient and explained everything to us. I did have my toilet clog in the middle of the night though which wasnt good and didnt want to call for help when my husband was sleeping so i had to unplug it on my own 😳 didnt have a plunger so had to use a makeshift plunger out of my cup. 😆 other than that it was great and atleast the toilet was clean...lol
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酒店回复: Dear Danielle,Thank you for choosing AC Hotel by Marriott Missoula Downtown and for taking the time to share your experience. We’re delighted to hear our desk clerk and valet made such a welcoming impression and that you enjoyed your stay overall. We apologize for the inconvenience with the bathroom and truly appreciate your feedback. We look forward to welcoming you back for another wonderful visit!
1.0分
商务出差
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They gave me a room w/ a broken shower head that was attached to the shower pole with a plastic strap.
Also valet never entered my checked car in their system when I arrived so when I tried to retrieve the car the following day, it was MIA & took 30 mins for them to find causing me to be late to my appointment. Additionally they only had 1 total valet covering this hotel & another Marriott property next door.
When I tried to check out the day I was leaving, I texted valet w/ no reply so I went down stairs. Front desk told me valet didn’t get in for another 10 minutes & id gave to wait.
Nice property, nice location, friendly staff, terrible operations execution & oversight by their leadership.
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酒店回复: Dear Jason,Thank you for sharing your feedback with us. While we’re glad you enjoyed our location and friendly team, we are truly sorry to hear about the challenges you encountered. Your concerns are important and will be carefully reviewed with our team to ensure everything is as it should be. We appreciate your perspective and hope to welcome you back for a more seamless experience in the future.
4.0分
商务出差
The only complaint I had was the breakfast wasn't as advertised and not worth $16.
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酒店回复: Dear Billy,Thank you for staying with us at AC Hotel by Marriott Missoula Downtown. We regret to hear that you were dissatisfied with our breakfast. Your feedback is appreciated, as it gives us direction for improvement. We'll be sure to address the matter properly. In the future, we hope to welcome you back for an even better stay.
5.0分
其他
Super awesome front desk person was super helpful and friendly and stylish
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酒店回复: Dear Brian,Thank you for choosing AC Hotel by Marriott Missoula Downtown for your recent stay and for giving us a perfect rating! We are absolutely delighted to know that our front desk team member made a lasting impression with their friendly and attentive service, as well as their unique sense of style. Your glowing review means a lot to us, and we can’t wait to welcome you back for another exceptional experience.
1.0分
其他
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Terrible service, not welcoming
We travel with a service dog. Staff insisted they needed specific information on what service our dog performs, and for what disability my husband had. We have never been asked that, and found the questions invasive, and inappropriate. Both evening and daytime staff were extremely rude, and displeased with our service dog. Felt like we were being watched, and judged on our every move. This hotel is not friendly, oppressive, and we did not feel welcome. Will not be returning.
酒店位于市中心，所以去附近的餐厅很方便。
设施也很干净。
唯一不方便的是没有机场班车。
入住体验很好
干净整洁的酒店。
入住体验很舒适。
好！
禁止停车
The desk clerk was so welcoming and efficient. The Valet attendant was also efficient and explained everything to us. I did have my toilet clog in the middle of the night though which wasnt good and didnt want to call for help when my husband was sleeping so i had to unplug it on my own 😳 didnt have a plunger so had to use a makeshift plunger out of my cup. 😆 other than that it was great and atleast the toilet was clean...lol
They gave me a room w/ a broken shower head that was attached to the shower pole with a plastic strap.
Also valet never entered my checked car in their system when I arrived so when I tried to retrieve the car the following day, it was MIA & took 30 mins for them to find causing me to be late to my appointment. Additionally they only had 1 total valet covering this hotel & another Marriott property next door.
When I tried to check out the day I was leaving, I texted valet w/ no reply so I went down stairs. Front desk told me valet didn’t get in for another 10 minutes & id gave to wait.
Nice property, nice location, friendly staff, terrible operations execution & oversight by their leadership.
The only complaint I had was the breakfast wasn't as advertised and not worth $16.
Super awesome front desk person was super helpful and friendly and stylish
Terrible service, not welcoming
We travel with a service dog. Staff insisted they needed specific information on what service our dog performs, and for what disability my husband had. We have never been asked that, and found the questions invasive, and inappropriate. Both evening and daytime staff were extremely rude, and displeased with our service dog. Felt like we were being watched, and judged on our every move. This hotel is not friendly, oppressive, and we did not feel welcome. Will not be returning.