酒店回复: Dear Valued Guest,Thank you so much for your lovely review. We are delighted to hear that you enjoyed the tropical surroundings and had time to explore the grounds and beach, it is wonderful to know you made the most of the natural beauty around the resort. And we could not agree more about AYANA Resort Bali and its iconic Rock Bar, watching the waves while taking in the panoramic views truly is a special experience.We truly appreciate your kind words and hope to welcome you back again soon for another unforgettable sunset by the ocean.Warm regards,Manik SudarsanaExecutive Assistant Manager
酒店回复: Dear Valued Guest,Thank you for returning to AYANA Resort Bali after eight years and for taking the time to share such detailed feedback. We truly value returning guests, and it deeply concerns us to hear that your recent stay did not meet your expectations.Please accept our sincere apologies regarding the condition of the bedding. What you described, including stained or worn linens, is absolutely not reflective of the standards we uphold as a five-star resort. This has been shared with our housekeeping leadership team for immediate review and corrective action. Your comfort should never be compromised, and we regret that it was on this occasion.We are grateful, however, for your positive remarks about our mobile app and concierge service. It is encouraging to know that this aspect of your stay was convenient and helpful.We also understand your concerns regarding pricing and the overall atmosphere during your visit. As a large integrated resort, certain peak periods can feel busier, but we acknowledge that a relaxing vacation ambiance is essential. Your comments about value perception, dining pricing, and crowd levels have been shared with management for careful consideration.It is never our intention for guests to feel disappointed, especially those who have chosen to return after many years. We sincerely appreciate your candid feedback, as it helps us identify where we must improve. Should you decide to visit Bali again, please do reach out to us directly, we would welcome the opportunity to restore your confidence in us and provide the experience you rightfully expect.Warm regards,Manik SudarsanaExecutive Assistant Manager
酒店回复: Dear Valued Guest,Thank you so much for your wonderful feedback. We are delighted that the extra bed and your ground-floor garden room helped make your stay more comfortable from the very start.We are glad you enjoyed the breakfast and appreciate your understanding about peak-hour queues. It is great to hear the location was convenient for you as well. And we could not agree more, experiencing Rock Bar is a must. The atmosphere truly is unforgettable.It sounds like Bali left you with beautiful memories, from blooming flowers to the aroma of coffee in the air. We are so happy you had such a worthwhile trip and hope to welcome you back again soon.Warm regards,Manik SudarsanaExecutive Assistant Manager
酒店回复: Dear Valued Guest,Thank you so much for your beautiful and thoughtful review of AYANA Resort Bali. We are truly delighted to know that your stay captured the spirit of Bali and provided the perfect balance of relaxation, recreation, and exploration.We are especially pleased that you enjoyed Rock Bar Bali. Watching the sunset from the cliffs is indeed a magical experience, and we are honored that it left such a lasting impression on you. Your kind words about the scenery, accommodation, and dining mean a great deal to our entire team.It is incredibly rewarding to hear that you consider a visit to AYANA an essential part of a Bali trip. Thank you for your high recommendation, we look forward to welcoming you back for another unforgettable experience in the future.Warm regards,Manik SudarsanaExecutive Assistant Manager
酒店回复: Dear Valued Guest,Thank you for your kind and thoughtful review of AYANA Resort Bali. We are truly sorry to hear about the incident at the pool, and we hope your child has fully recovered. At the same time, we are grateful for your recognition of our team’s swift response and care. The safety and well-being of our guests, is always our top priority, and it means a great deal to know our colleagues were able to provide reassurance and support during a stressful moment. We are also pleased to hear that the team continued to check in the following day.Thank you as well for your lovely comments about our restaurants and overall hospitality. Creating a welcoming environment where families feel comfortable and well cared for is very important to us.We sincerely appreciate your recommendation and look forward to welcoming you and your family back for many more safe, relaxing, and enjoyable stays in the future.Warm regards,Manik SudarsanaExecutive Assistant Manager
点评来源 Trip.com
5.0分
金巴兰湾景房
家庭亲子
客房很好,就是景色差一些
公共设施很好,但有些泳池只对villa开放,有些泳池只对adult开放,家里有小朋友不是很方便
早餐九点以后人很多,需要等位
9 / 11
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酒店回复: Dear Valued Guest,Thank you for sharing your thoughtful feedback with us. We are glad to hear that you enjoyed the guest rooms and found our public facilities excellent.We understand your comments regarding the limited views and the pool access arrangements. Our villa-only and adults-only pools are designed to create different experiences for various guest preferences, but we truly appreciate how this may feel less convenient for families traveling with young children. Your perspective is very valuable to us.We also apologize for the crowding during breakfast hours. Peak times can become busy after 9 am, and we appreciate your patience. We will continue working on improving seating flow and encouraging guests to stagger their dining times for a smoother experience.Thank you again for your honest feedback. We hope to welcome you and your family back for an even more comfortable and enjoyable stay in the future.Warm regards,Manik SudarsanaExecutive Assistant Manager
5.0分
园景房
家庭亲子
太棒啦,下次还会再来这住。
早餐:3个餐厅每个餐厅都很好吃
环境:美得不用说啦有目共睹
活动很丰富,住了三天没有逛全!亲子带娃首选
只住了resort,下次有机会要住别墅试试
人虽然多,但是夜晚很安静睡的很好
超棒体验!
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酒店回复: Dear Valued Guest,We sincerely appreciate you sharing your detailed thoughts on your recent experience at AYANA Resort Bali. It is wonderful to know that you enjoyed delicious breakfasts at all three restaurants, loved our beautiful environment and wide range of activities so much that three days was not enough, and found the resort both ideal for families with children and peacefully quiet at night, leaving you eager to return and try one of our villas on your next visit. I will be delighted to share your warm comments with our team as a heartfelt encouragement, and we very much look forward to welcoming you and your family back for another superb stay.Warm regards,I Gusti Agung Manik SudarsanaExecutive Assistance Manager
4.6分
园景房
家庭亲子
都很棒,但两个房间,其中一个房间一直有厕所味道,且隔音都不是很好,楼上和隔壁有声音都很清晰
9 / 17
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酒店回复: Dear Valued Guest,Thank you very much for taking the time to share your feedback with us. We are truly pleased to hear that you found both rooms comfortable overall.At the same time, we sincerely apologize for the persistent odor in one of the toilets and for the noise disturbances you experienced. This is certainly not the level of comfort we aim to provide. Please rest assured that your comments have been shared with our housekeeping and maintenance teams for immediate inspection and improvement, particularly regarding ventilation and soundproofing.Your experience matters greatly to us, and we appreciate your honesty in helping us do better. We hope to have the opportunity to welcome you back in the future and provide you with a much more seamless and restful stay.Warm regards,Manik SudarsanaExecutive Assistant Manager
酒店回复: Dear Valued Guest,Welcome back, it truly means so much to us that you chose to return after ten years. We are delighted to hear that you found the resort still in great shape and enjoyed the many new activities and expanded facilities.It is wonderful that you had a full six days to explore and that our hotel app made your stay even more convenient. And we absolutely love that the bath bomb made such an impression, bringing one home is the best compliment we could receive.We cannot wait to welcome you back again for another memorable stay, hopefully in the near future.Warm regards,Manik SudarsanaExecutive Assistant Manager
酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback following your stay at AYANA Resort Bali. We are delighted to know you appreciated the complimentary upgrade from a garden view to a sea view room, the extra bed provided at no additional charge for your child, and the convenience of our mini-program for real-time shuttle tracking, dining discounts, amenity requests, and reservations for facilities such as SAKA Museum and Rock Bar, all of which helped you enjoy our expansive grounds and beautiful sunset views. I will be very happy to share your kind and detailed comments with our team as a wonderful encouragement, and we look forward to welcoming you and your family back for another comfortable and memorable stay.Warm regards,AYANA Resort Bali
阿雅娜度假村还是挺不错的,酒店里面就如一个大型的热带公园,非常适合悠闲散步,海滩也不错,可以漫步在海边玩沙玩水,最好看的还是Rockbar,景色是真不错的,坐在上面看着迎面而来海浪是种不同的感受
第二次来ayana. 时隔八年,再次入住,房价贵了很多,但是床上用品真的是最近住过五星酒店最差的了。很明显的老旧感,里面露出来的被芯是泛黑灰色的,床单边上甚至有破洞和污渍。不过酒店app是很好用,需要什么直接app上及时找concierge 。虽然酒店非常非常大,但是游客太多了,度假感大打折扣。相比前两天的凯宾斯基,更喜欢凯宾斯基。另外,酒店的食物什么的都很贵,直逼新加坡物价。有种仗着网红就肆无忌惮涨价的感觉。
感谢酒店提前加好了床,还特意安排了带花园的一楼。早餐很好,就是人多,高峰时间要排队。其它还有两个餐厅可以吃早餐,但都没去,因为这家离海近,离房间也近,不用坐电瓶车。岩石酒吧一定要去体验一下,虽然有点小贵,但氛围感十足!巴厘岛鲜花盛开,咖啡四处飘香,不虚此行!
尽显巴厘岛风情的酒店,集度假休闲、游乐参观为一体,特别是酒店的Rock Bar,CNN评为全球最美日落酒吧名不虚传,是视觉听觉味觉的盛宴,风景、住宿、美食都在线,去巴厘岛一定要去阿雅那,美好的体验,强烈推荐!
服务很不错,孩子在泳池游泳期间我不在身边、头部被哥哥用水枪砸到流血、工作人员处理非常及时,几个工作人员一直陪伴着孩子等着我过去确定孩子没有大碍才离开,隔天再去泳池也还会很主动过来询问关心孩子的情况、小细节做的很好,很有人情味的酒店,还有试过几家餐厅吃饭,食物也都很好吃,非常推荐这家
客房很好,就是景色差一些
公共设施很好,但有些泳池只对villa开放,有些泳池只对adult开放,家里有小朋友不是很方便
早餐九点以后人很多,需要等位
太棒啦,下次还会再来这住。
早餐:3个餐厅每个餐厅都很好吃
环境:美得不用说啦有目共睹
活动很丰富,住了三天没有逛全!亲子带娃首选
只住了resort,下次有机会要住别墅试试
人虽然多,但是夜晚很安静睡的很好
超棒体验!
都很棒,但两个房间,其中一个房间一直有厕所味道,且隔音都不是很好,楼上和隔壁有声音都很清晰
时隔十年再次入住Ayana,酒店保持还是不错的,度假区面积扩大了很多,可玩的地方也多了,待了整整六天,酒店app很方便。房间的浴球好香,拿了个回来放家里,比香薰好用。
房间很干净,本来预定了园景房间,但是来了之后被告知升级了海景房,并且两大一小的出行被单独加床而且没有额外的收费。园区很大,提前下载小程序可以实时查看shuttle定位,并且吃饭有折扣,所有的用品都可以在小程序选择添加。有脱管孩子的服务,岩石酒吧看夕阳非常美,博物馆可以了解当地文化,都需要在小程序里预约。