酒店回复: Dear Valued Guest,Thank you so much for your lovely review. We are delighted to hear that you enjoyed the tropical surroundings and had time to explore the grounds and beach, it is wonderful to know you made the most of the natural beauty around the resort. And we could not agree more about AYANA Resort Bali and its iconic Rock Bar, watching the waves while taking in the panoramic views truly is a special experience.We truly appreciate your kind words and hope to welcome you back again soon for another unforgettable sunset by the ocean.Warm regards,Manik SudarsanaExecutive Assistant Manager

酒店回复: Dear Valued Guest,Thank you for returning to AYANA Resort Bali after eight years and for taking the time to share such detailed feedback. We truly value returning guests, and it deeply concerns us to hear that your recent stay did not meet your expectations.Please accept our sincere apologies regarding the condition of the bedding. What you described, including stained or worn linens, is absolutely not reflective of the standards we uphold as a five-star resort. This has been shared with our housekeeping leadership team for immediate review and corrective action. Your comfort should never be compromised, and we regret that it was on this occasion.We are grateful, however, for your positive remarks about our mobile app and concierge service. It is encouraging to know that this aspect of your stay was convenient and helpful.We also understand your concerns regarding pricing and the overall atmosphere during your visit. As a large integrated resort, certain peak periods can feel busier, but we acknowledge that a relaxing vacation ambiance is essential. Your comments about value perception, dining pricing, and crowd levels have been shared with management for careful consideration.It is never our intention for guests to feel disappointed, especially those who have chosen to return after many years. We sincerely appreciate your candid feedback, as it helps us identify where we must improve. Should you decide to visit Bali again, please do reach out to us directly, we would welcome the opportunity to restore your confidence in us and provide the experience you rightfully expect.Warm regards,Manik SudarsanaExecutive Assistant Manager

酒店回复: Dear Valued Guest,Thank you so much for your wonderful feedback. We are delighted that the extra bed and your ground-floor garden room helped make your stay more comfortable from the very start.We are glad you enjoyed the breakfast and appreciate your understanding about peak-hour queues. It is great to hear the location was convenient for you as well. And we could not agree more, experiencing Rock Bar is a must. The atmosphere truly is unforgettable.It sounds like Bali left you with beautiful memories, from blooming flowers to the aroma of coffee in the air. We are so happy you had such a worthwhile trip and hope to welcome you back again soon.Warm regards,Manik SudarsanaExecutive Assistant Manager

酒店回复: Dear Valued Guest,Thank you so much for your beautiful and thoughtful review of AYANA Resort Bali. We are truly delighted to know that your stay captured the spirit of Bali and provided the perfect balance of relaxation, recreation, and exploration.We are especially pleased that you enjoyed Rock Bar Bali. Watching the sunset from the cliffs is indeed a magical experience, and we are honored that it left such a lasting impression on you. Your kind words about the scenery, accommodation, and dining mean a great deal to our entire team.It is incredibly rewarding to hear that you consider a visit to AYANA an essential part of a Bali trip. Thank you for your high recommendation, we look forward to welcoming you back for another unforgettable experience in the future.Warm regards,Manik SudarsanaExecutive Assistant Manager

酒店回复: Dear Valued Guest,Thank you for your kind and thoughtful review of AYANA Resort Bali. We are truly sorry to hear about the incident at the pool, and we hope your child has fully recovered. At the same time, we are grateful for your recognition of our team’s swift response and care. The safety and well-being of our guests, is always our top priority, and it means a great deal to know our colleagues were able to provide reassurance and support during a stressful moment. We are also pleased to hear that the team continued to check in the following day.Thank you as well for your lovely comments about our restaurants and overall hospitality. Creating a welcoming environment where families feel comfortable and well cared for is very important to us.We sincerely appreciate your recommendation and look forward to welcoming you and your family back for many more safe, relaxing, and enjoyable stays in the future.Warm regards,Manik SudarsanaExecutive Assistant Manager

酒店回复: Dear Valued Guest,Thank you for sharing your thoughtful feedback with us. We are glad to hear that you enjoyed the guest rooms and found our public facilities excellent.We understand your comments regarding the limited views and the pool access arrangements. Our villa-only and adults-only pools are designed to create different experiences for various guest preferences, but we truly appreciate how this may feel less convenient for families traveling with young children. Your perspective is very valuable to us.We also apologize for the crowding during breakfast hours. Peak times can become busy after 9 am, and we appreciate your patience. We will continue working on improving seating flow and encouraging guests to stagger their dining times for a smoother experience.Thank you again for your honest feedback. We hope to welcome you and your family back for an even more comfortable and enjoyable stay in the future.Warm regards,Manik SudarsanaExecutive Assistant Manager

酒店回复: Dear Valued Guest,We sincerely appreciate you sharing your detailed thoughts on your recent experience at AYANA Resort Bali. It is wonderful to know that you enjoyed delicious breakfasts at all three restaurants, loved our beautiful environment and wide range of activities so much that three days was not enough, and found the resort both ideal for families with children and peacefully quiet at night, leaving you eager to return and try one of our villas on your next visit. I will be delighted to share your warm comments with our team as a heartfelt encouragement, and we very much look forward to welcoming you and your family back for another superb stay.Warm regards,I Gusti Agung Manik SudarsanaExecutive Assistance Manager

酒店回复: Dear Valued Guest,Thank you very much for taking the time to share your feedback with us. We are truly pleased to hear that you found both rooms comfortable overall.At the same time, we sincerely apologize for the persistent odor in one of the toilets and for the noise disturbances you experienced. This is certainly not the level of comfort we aim to provide. Please rest assured that your comments have been shared with our housekeeping and maintenance teams for immediate inspection and improvement, particularly regarding ventilation and soundproofing.Your experience matters greatly to us, and we appreciate your honesty in helping us do better. We hope to have the opportunity to welcome you back in the future and provide you with a much more seamless and restful stay.Warm regards,Manik SudarsanaExecutive Assistant Manager

酒店回复: Dear Valued Guest,Welcome back, it truly means so much to us that you chose to return after ten years. We are delighted to hear that you found the resort still in great shape and enjoyed the many new activities and expanded facilities.It is wonderful that you had a full six days to explore and that our hotel app made your stay even more convenient. And we absolutely love that the bath bomb made such an impression, bringing one home is the best compliment we could receive.We cannot wait to welcome you back again for another memorable stay, hopefully in the near future.Warm regards,Manik SudarsanaExecutive Assistant Manager

酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback following your stay at AYANA Resort Bali. We are delighted to know you appreciated the complimentary upgrade from a garden view to a sea view room, the extra bed provided at no additional charge for your child, and the convenience of our mini-program for real-time shuttle tracking, dining discounts, amenity requests, and reservations for facilities such as SAKA Museum and Rock Bar, all of which helped you enjoy our expansive grounds and beautiful sunset views. I will be very happy to share your kind and detailed comments with our team as a wonderful encouragement, and we look forward to welcoming you and your family back for another comfortable and memorable stay.Warm regards,AYANA Resort Bali