酒店回复: Dear Sir/Madame, Thank you for your amazing review! We're thrilled to hear that you had an experience beyond imagination at FCC Angkor by Avani. Our location is indeed perfect for those who want a peaceful stay while still being close to the city. We're glad you enjoyed our complete facilities, restaurant, and bar, as well as the delicious food and wine. We can't wait to welcome you back for another wonderful stay!With best regards, Savorn TyCluster Director of Revenue

酒店回复: 亲爱的LanaPerl： 非常感谢您对FCC Angkor by Avani的精彩评价！我们很高兴听到您喜欢我们舒适的氛围和法式殖民风格的客房。很高兴您喜欢这里的热带风情、游泳池以及种类繁多的美味早餐。我们以周到的服务为荣，您对我们员工的赞赏对我们意义重大。期待您再次光临，享受轻松惬意的住宿体验！ 此致， Savorn Ty 集群收益总监

酒店回复: Dear Luckypig1314,Thank you for your kind words. We are thrilled to hear you found FCC Angkor by Avani cozy and relaxing, and that you plan to stay with us again. Knowing that our amenities, surroundings, and service contributed to a memorable experience is the highest compliment for our team.We look forward to welcoming you back on your next visit to Siem Reap!Warm regards,VerenaGuest Experience ManagerFCC Angkor by Avani

酒店回复: Dear Guest User,Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your experience with us didn’t meet expectations, and we truly appreciate you bringing these issues to our attention.We apologize for the inconvenience caused by the room air conditioning and the noise from the fan during your stay. We also regret that the cleanliness of the swimming pools and breakfast service did not meet the high standards we strive for. Your comments have been shared with our teams to ensure improvements in these areas.Please know that we take all guest feedback seriously and will address the points you've raised to ensure a better experience for future guests.Thank you once again for your feedback, and we hope to have the opportunity to welcome you back for a much-improved stay.Best regards,VerenaGuest Experience Manager

酒店回复: Dear guest,Thank you very much for your lovely feedback. We’re so pleased to hear you enjoyed the quality and ambiance of your room, as well as the French-inspired charm of our hotel.It’s also wonderful to know that our riverside location and heartfelt service left a great impression on you. We truly hope to welcome you back for another memorable stay in Siem Reap at our FCC Angkor by Avani.Warm regards,VerenaGuest Experience Manager

酒店回复: Dear Guest,Thank you very much for taking the time to share such a thoughtful and detailed review. We’re truly delighted to hear that you appreciated the design of your room and the elegant French touches throughout—our team has put a lot of heart into creating a space that feels both unique and inspiring. We're especially glad you enjoyed the Bodia amenities and that they led you to discover even more of what Cambodia has to offer.We sincerely regret that your experience during the New Year festivities was impacted by the road closures and festival crowds. The water festival is a vibrant and special time in Siem Reap, but we understand it can also be challenging for guests unfamiliar with the local dynamics. Your comments about contingency planning and service levels are taken seriously, and we’ll be discussing how we can better support our guests during such peak periods.Regarding privacy and service differences, we truly appreciate the honest comparison and will continue to work toward enhancing every aspect of the guest experience.Thank you again for your kind recommendation—wee hope to welcome you back one day for a more seamless and relaxing visit.Warm regards,VerenaGuest Experience ManagerFCC Angkor by Avani

酒店回复: Dear Michelle, Thank you for taking time to share your experience of your recent stay at FCC Angkor by Avani. We were delighted to learn you enjoyed your stay, especially the cleanliness of the room and a la carte breakfast. We also learned that the swimming pool was not clear enough during the heavy rain and we tried our best to keep it high standard.Thanks again for your valuable feedback and we look forward to welcoming you back soon.Best regards,Khatna MeanFront Office Manager

酒店回复: Dear Valued Guest, Thank you for taking time to share your experience with us. We were delighted to learn you enjoy the stay and we meet your expectations. Your feedback has been shared with the team to continue to inspire them to deliver exceptional guest services.Thanks again for your valued feedback. we look forward to welcoming you back soon,Best regards,Khatna MeanFront Office Manager

酒店回复: Dear Valued Guest,Thank you for choosing our FCC Angkor managed by Avani, and for sharing with us your lovely feedback. We are delighted to learn that our hospitality and service exceeded your expectations, and to know that our team had the opportunity to craft unforgettable memories with and for you.We are looking forward to welcoming you back in our beautiful Hotel!Sincerely,Khatna MeanFront Office Manager