酒店回复: Dear Sir/Madame, Thank you for your amazing review! We're thrilled to hear that you had an experience beyond imagination at FCC Angkor by Avani. Our location is indeed perfect for those who want a peaceful stay while still being close to the city. We're glad you enjoyed our complete facilities, restaurant, and bar, as well as the delicious food and wine. We can't wait to welcome you back for another wonderful stay!With best regards, Savorn TyCluster Director of Revenue
酒店回复: 亲爱的LanaPerl:
非常感谢您对FCC Angkor by Avani的精彩评价!我们很高兴听到您喜欢我们舒适的氛围和法式殖民风格的客房。很高兴您喜欢这里的热带风情、游泳池以及种类繁多的美味早餐。我们以周到的服务为荣,您对我们员工的赞赏对我们意义重大。期待您再次光临,享受轻松惬意的住宿体验!
此致,
Savorn Ty
集群收益总监
酒店回复: Dear Luckypig1314,Thank you for your kind words. We are thrilled to hear you found FCC Angkor by Avani cozy and relaxing, and that you plan to stay with us again. Knowing that our amenities, surroundings, and service contributed to a memorable experience is the highest compliment for our team.We look forward to welcoming you back on your next visit to Siem Reap!Warm regards,VerenaGuest Experience ManagerFCC Angkor by Avani
酒店回复: Dear Guest User,Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your experience with us didn’t meet expectations, and we truly appreciate you bringing these issues to our attention.We apologize for the inconvenience caused by the room air conditioning and the noise from the fan during your stay. We also regret that the cleanliness of the swimming pools and breakfast service did not meet the high standards we strive for. Your comments have been shared with our teams to ensure improvements in these areas.Please know that we take all guest feedback seriously and will address the points you've raised to ensure a better experience for future guests.Thank you once again for your feedback, and we hope to have the opportunity to welcome you back for a much-improved stay.Best regards,VerenaGuest Experience Manager
5.0分
尊贵房
情侣出游
房间质感很好,酒店整体很有法式风情,位置不错在河边,服务很有感染力
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酒店回复: Dear guest,Thank you very much for your lovely feedback. We’re so pleased to hear you enjoyed the quality and ambiance of your room, as well as the French-inspired charm of our hotel.It’s also wonderful to know that our riverside location and heartfelt service left a great impression on you. We truly hope to welcome you back for another memorable stay in Siem Reap at our FCC Angkor by Avani.Warm regards,VerenaGuest Experience Manager
酒店回复: Dear Guest,Thank you very much for taking the time to share such a thoughtful and detailed review. We’re truly delighted to hear that you appreciated the design of your room and the elegant French touches throughout—our team has put a lot of heart into creating a space that feels both unique and inspiring. We're especially glad you enjoyed the Bodia amenities and that they led you to discover even more of what Cambodia has to offer.We sincerely regret that your experience during the New Year festivities was impacted by the road closures and festival crowds. The water festival is a vibrant and special time in Siem Reap, but we understand it can also be challenging for guests unfamiliar with the local dynamics. Your comments about contingency planning and service levels are taken seriously, and we’ll be discussing how we can better support our guests during such peak periods.Regarding privacy and service differences, we truly appreciate the honest comparison and will continue to work toward enhancing every aspect of the guest experience.Thank you again for your kind recommendation—wee hope to welcome you back one day for a more seamless and relaxing visit.Warm regards,VerenaGuest Experience ManagerFCC Angkor by Avani
4.7分
豪华房
朋友出游
我们到达很早
可惜的是不能早早check in
但是前台帮助我们升级到了三人床
感谢
游泳池不是很干净
整个stay没有看到别人下水
我下了一次 其实很不错 就是的确有点混浊
房间打扫很频繁 非常好
早餐人少的时候可以单点 非常好吃
人多的时候 只有自助了 也不错 但是更喜欢单点的食物
还会再来哦 谢谢
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酒店回复: Dear Michelle, Thank you for taking time to share your experience of your recent stay at FCC Angkor by Avani. We were delighted to learn you enjoyed your stay, especially the cleanliness of the room and a la carte breakfast. We also learned that the swimming pool was not clear enough during the heavy rain and we tried our best to keep it high standard.Thanks again for your valuable feedback and we look forward to welcoming you back soon.Best regards,Khatna MeanFront Office Manager
5.0分
豪华房
独自旅行
酒店坐落河边,闹中取静,十分舒适,服务热情周到,还送了小点心和驱蚊水
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酒店回复: Dear Valued Guest, Thank you for taking time to share your experience with us. We were delighted to learn you enjoy the stay and we meet your expectations. Your feedback has been shared with the team to continue to inspire them to deliver exceptional guest services.Thanks again for your valued feedback. we look forward to welcoming you back soon,Best regards,Khatna MeanFront Office Manager
5.0分
传统庭院房
朋友出游
闹中取静环境佳,卫生无死角,设施齐全好用,前台高效热情,入住体验全程舒心~
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酒店回复: Dear Valued Guest,Thank you for choosing our FCC Angkor managed by Avani, and for sharing with us your lovely feedback. We are delighted to learn that our hospitality and service exceeded your expectations, and to know that our team had the opportunity to craft unforgettable memories with and for you.We are looking forward to welcoming you back in our beautiful Hotel!Sincerely,Khatna MeanFront Office Manager
超乎想象的好体验🤩来暹粒如果必须要住!地理位置从体验来说非常好,不想住在酒吧街听到吵闹的音乐声,但是也不想离市区太远,那就来 FCC。酒店设施齐全并且不糊弄,有自己的餐厅和酒吧,饭好吃酒好喝😍
FCC 外国记者俱乐部吴哥酒店-一家非常舒适的酒店,与暹粒的皇家住所几乎是门对门。客房的法式殖民风格装饰让您能感受到这座城市悠闲的节奏。酒店被热带绿植环绕,还有一个游泳池。
餐厅也很不错。早餐是按菜单点菜:美味的咖啡、鲜榨果汁、法式糕点、酸奶等等。服务员的服务无可挑剔。
千万别订这家!!!!!罄竹难书
1.房间给在前台上面的,我怀疑给中国人的房间都在哪个地方,最差的(因为我前面退房的中国人也是哪个房间)。晚上前台电话响不停!听的清清楚楚。
2.房间里面蚊子多且没有任何灭蚊器,找前台要驱蚊液,前台男的让我回房间等,我当场拒绝,您猜怎么着,马上从抽屉里面拿出驱蚊液和止痒膏🙂。
3.下午睡得好好的,有工作人员疯狂拧门把手(没有敲门,没有说话)我惊醒问谁,发现是穿制服的人员,对方没有一句道歉,立刻走开。我问前台,前台问我对方穿啥衣服,说是要问责,不知道后续。
4.我退房后行李寄存在酒店4小时后回去拿。到家后发现我外套忘在酒店了,居然没有任何提醒…我又不是没有返回。
1000多的价位去其他酒店吧,别去受罪。我到了发现有白男在和工作人员合照就知道大事不妙!!
很cozy很chill 感觉下次去还会再选择的酒店
同为美诺集团旗下的酒店,这次定了安纳塔拉和fcc,大家一致认为fcc稍微逊色了。房间内部很简单的装修,比较现代。因为我们定的房间空调坏了,提供了免费早饭帮我们降级了房型,虽然住了一晚就换回来了。后面又给我们安排了端头房,旁边就是风机,吵了两晚上。酒店的游泳池也不是很干净。一个游泳池里面有水蚊子,几乎没有人(隐私不是很好),另一个游泳池去了两次里面都是落叶。avani不用应该出现这种问题。酒店的设计就是很法式,略带一点南洋风。早餐一般般,没有点菜。桌子上好多红色蚂蚁,也没有及时清理。房间蚊子特别多,等服务员拿来驱蚊液,又喷了喷雾才好一点。总体感觉真的就很一般。
房间质感很好,酒店整体很有法式风情,位置不错在河边,服务很有感染力
房間佈置处处都是小设计 典型的法式优雅
喜歡房間裡面的所有东西!洗漱用的Bodia,被吸引到后去做了按摩然后主动种草了一堆东西。强推!
我们住的两天刚好赶上过年全民泼水 酒店位置刚好周围封路 超级不好走路也叫不到车 感觉酒店没有那种五星级酒店为客人提供备案的服务和考量。 隐私也要差一点。 后来两天住在柏悦就能感到服务明显不同。 不过还是推荐至少住一晚在这里,因为设计得太好了
我们到达很早
可惜的是不能早早check in
但是前台帮助我们升级到了三人床
感谢
游泳池不是很干净
整个stay没有看到别人下水
我下了一次 其实很不错 就是的确有点混浊
房间打扫很频繁 非常好
早餐人少的时候可以单点 非常好吃
人多的时候 只有自助了 也不错 但是更喜欢单点的食物
还会再来哦 谢谢
酒店坐落河边,闹中取静,十分舒适,服务热情周到,还送了小点心和驱蚊水
闹中取静环境佳,卫生无死角,设施齐全好用,前台高效热情,入住体验全程舒心~