酒店回复: Dear Houheng123,Thank you for sharing your feedback with us. We’re delighted to hear that you enjoyed our convenient location in the city center, with easy access to nearby massage shops and dining options. It’s also great to know that you were pleased with our service and found the breakfast to be satisfying.We truly appreciate your kind words and hope to have the pleasure of welcoming you back again soon.Best regards,Kriengsak HansaGeneral Manager
酒店回复: Dear Valued Guest,Thank you for sharing your feedback regarding your stay at Maitria Hotel Sukhumvit 18.I am truly sorry for the confusion about your late check-out arrangement, especially given your mother’s illness. This should have been properly recorded and communicated, and I sincerely apologize for the distress caused.Please rest assured we are reviewing this internally to ensure better coordination and more compassionate service in the future.Warm regards,Kriengsak HansaGeneral Manager
酒店回复: 尊敬的宾客:
感谢您的好评!我们很高兴听到您喜欢我们位于阿索克 (Asok) 附近的便利位置,并欣赏我们精心维护的设施和客房。很高兴您也喜欢我们丰富的早餐。我们期待很快再次欢迎您光临。
此致,
Kriengsak Hansa
总经理
点评来源 Trip.com
4.8分
两卧室套房
家庭亲子
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- 这次住了两室的屋,特别适合带孩子,虽然设计得简约一些,还是又好看又舒服
- 早餐的食物还好,咖啡挺好喝,觉得酒店早餐不给力的话可以直接从提供早餐的餐厅买更好吃的
- 服务很到位,清洁房间的服务员意识到我们对房间里面的设备的调整而配合
- 这里的游泳池比较小,六个人同时在里面会觉得有点紧,不过我们在的时候很少遇到这情况
-附近都很热闹,但是酒店本身是比较安静的
-附近有很多好吃的
热烈推荐,再次去曼谷的时候一定会选择Maitria这品牌酒店
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酒店回复: Dear Valued Guest,Thank you very much for your detailed and thoughtful review following your recent stay at Maitria Hotel Sukhumvit 18.I am delighted to hear that our two-bedroom unit was perfect for your family stay and that you found it beautiful and comfortable. It is especially rewarding to know that our housekeeping team paid attention to your preferences and accommodated your adjustments — your kind recognition of their efforts truly means a lot.I am also pleased that you enjoyed the breakfast, coffee, and the excellent service provided by our team. While our rooftop pool is designed as a relaxing plunge pool, we appreciate your understanding and are glad it did not impact your overall experience. It is wonderful to know you enjoyed the lively neighborhood while still finding the hotel peaceful and quiet.Thank you as well for your strong recommendation and for choosing the Maitria brand. We sincerely look forward to welcoming you and your family back again on your next visit to Bangkok.Warm regards,Kriengsak HansaGeneral Manager
酒店回复: Dear YeatsNiles,Thank you for sharing your review! We’re delighted that you enjoyed our convenient location, spacious and clean rooms, and friendly service. We appreciate your feedback on breakfast and will certainly consider ways to make it more varied. We look forward to welcoming you again on your next visit.Best regards,Kriengsak HansaGeneral Manager
4.7分
标准一室房
商务出差
房间比较安静,虽然早餐可选项少了点,但是味道不错。
商务出差,离展馆很近,每天步行可到。
附近购物吃饭超级方便
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酒店回复: Dear Lunhuashe,Thank you for sharing your experience with us. We’re glad to hear you enjoyed the quiet room, convenient location, and delicious breakfast during your business trip. It’s wonderful to know our hotel made your stay both comfortable and convenient, with easy access to shopping, dining, and your venue.We look forward to welcoming you back on your next visit to Bangkok.Warm regards,Kriengsak HansaGeneral Manager
酒店回复: Dear guest,Thank you for sharing your feedback with us. We’re glad to hear that our early breakfast at 6 am was helpful for your travel schedule.We’re sorry to learn that the breakfast was only so-so and that you experienced some minor facility issues that required follow-up. We appreciate you bringing these points to our attention, and we will review them with our team to improve the overall experience. We also note your comment about the distance from the BTS station.Thank you again for your stay. We hope to have the opportunity to welcome you back for a smoother and more enjoyable visit.Best regards,Kriengsak hansaGeneral Manager
酒店回复: Dear gezi2188,Thank you so much for your kind words and for continuing to choose our hotel whenever you visit Bangkok. We’re truly delighted to hear that our convenient location, excellent service, and satisfying breakfast spread consistently make your stays enjoyable.We’re also glad to know that the booking issue was resolved smoothly with the platform’s support. It’s wonderful that everything worked out and you could enjoy your stay as planned.Your loyalty means a great deal to us, and we look forward to welcoming you back again on your next trip.Regards,Kriengsak HansaGeneral Manager
这个酒店地理位置非常好,就在主干道里面,出去就是市中心。非常方便,很多做按摩的商店,很多吃饭的地方。酒店服务不错,早餐还行。
在 Matria 18 度过了一次真正非凡的住宿体验。
我最近在 Matria 18 的住宿简直是太棒了,我极力推荐这里。从我抵达的那一刻起,就能明显感受到员工们致力于提供卓越的客户体验。办理入住手续非常顺利高效,前台接待人员热情友好,微笑着耐心解答了我所有问题。这种高水准的服务贯穿我整个住宿期间,从随时准备提供帮助的友好行李员,到一丝不苟地保持房间一尘不染的客房服务员,都让我印象深刻。
房间本身也是一大亮点。床铺极其舒适,是探索一天后休息充电的完美场所。我还非常喜欢那个实用的小厨房,里面配备了我准备简单餐点和零食所需的一切。这让我的住宿感觉更像家一样,带来了极大的便利。
另一个主要优点是酒店的优越地理位置。靠近BTS和MRT站点,让我在城市中出行变得异常轻松便捷。我可以毫不费力地前往所有主要景点和商业区,这为我节省了大量的交通时间和费用。
总的来说,舒适的房间、绝佳的地理位置以及一支敬业的员工团队,真正让我的旅行难以忘怀。Matria 18 不仅仅是一个睡觉的地方;它是一个让你感受到真诚关怀的地方。我已经开始期待我的下一次光临了!
十分不推荐,酒店毫无信誉。
住酒店最后一晚,妈妈生病了,发烧严重,由于第二天是晚上7点的飞机,中午12点退房后去机场太早,因此前一晚跟酒店前台说明原因,我表示可以多付钱来延迟退房,希望妈妈可以多休息,当时酒店前台同意第二天延迟两个小时退房,且免费。
结果第二天中午,刚过12点就打电话让尽快退房,我表示前一晚已经沟通好了可以延迟退房的,但酒店人员说不清楚,没有在系统中看到备注,并且说房源紧张,让10分钟内退房…
这种毫无信誉的酒店,大家千万不要选。
酒店地理位置很好,靠近Asok站,整体比较新,维护得也不错。房间也挺新的。早餐还不错,每天都有变化。总的来说很好,下次还会再来。
- 这次住了两室的屋,特别适合带孩子,虽然设计得简约一些,还是又好看又舒服
- 早餐的食物还好,咖啡挺好喝,觉得酒店早餐不给力的话可以直接从提供早餐的餐厅买更好吃的
- 服务很到位,清洁房间的服务员意识到我们对房间里面的设备的调整而配合
- 这里的游泳池比较小,六个人同时在里面会觉得有点紧,不过我们在的时候很少遇到这情况
-附近都很热闹,但是酒店本身是比较安静的
-附近有很多好吃的
热烈推荐,再次去曼谷的时候一定会选择Maitria这品牌酒店
很好,离地铁站和天铁站都很近,服务挺好的,房间干净,空间较大。早餐一般,就是普通的白人早餐,服务员会主动拿行李。
房间比较安静,虽然早餐可选项少了点,但是味道不错。
商务出差,离展馆很近,每天步行可到。
附近购物吃饭超级方便
时隔12年再次来泰国。我以前光在曼谷就住过近40家酒店和服务式公寓,这家SA(服务式公寓)是我后来常住的。当年还是奥克伍德(Oakwood)管理,电梯旁边有个小前台,大堂一角除了深夜,一直有免费咖啡,我经常去喝。现在前台搬到了餐厅旁边,可以直接搭电梯了……我倒是习惯了,不过第一次来的客人可能会觉得从Asok路口走过来还挺远的。路上有7-11和按摩店,公寓正面的那家泰国餐厅味道很不错哦。
房间里没有明显的老化迹象,照明设置也没变,大概就是桌子下面的地毯没了。哦,还有一个变化就是现在价格贵了两千多日元。图片里的冰箱饮料都是免费的。早餐也还不错,一半以上的客人是欧美人,提供很多适合他们的西式早餐,也有一些泰国人不会吃(专为外国人准备)的泰式菜肴,感觉不差。
虽然工作人员换了,但前台服务依然友好,感觉很好。不过,就一点点小遗憾:下了电梯去房间的路上,有点霉味。
酒店早餐一般般,好在6点就能开始,好赶飞机, 设施有点小问题,需要咨询后才能解决,离BTS站还是有点距离,总体来说,还是可以的
一如既往喜欢这个位置的这个酒店,出行方便快捷,服务周到。早餐丰富。每次来,都会选择。这次来,还定错了日期,好在平台服务很好,帮我协调好了。