酒店回复: Dear Veda77,Thank you so much for your wonderful feedback! We’re delighted to hear that you enjoyed our excellent service, delicious food and drinks by the beach, and convenient private boat transfer. It’s great to know your stay was such a positive experience, and we truly look forward to welcoming you back again soon.Best regards, Wipada Noichan (Ms.)ASSISTANT ROOMS DIVISION MANAGERSAI KAEW BEACH RESORT
酒店回复: Dear Valued guest,Thank you very much for taking the time to share such a detailed review and for choosing to stay with us for the third time. We truly appreciate your continued support and loyalty.We’re delighted to hear that you enjoyed the bungalow experience this time, especially the sea-facing location, sunrise views, and the natural surroundings. It’s also wonderful to know that our team was able to accommodate your room location request and that you enjoyed the photo opportunities and the restaurant, bar, live music, and fire shows.At the same time, we sincerely apologize for the inconveniences you experienced. Being surrounded by nature, the bungalow area does occasionally encounter wildlife, and we understand this may not suit every guest. Your comments regarding the distance from the main facilities are also well noted.We regret the issues you faced with the water temperature and are sorry if the communication and handling of the situation did not meet your expectations. Your feedback highlights an area that clearly requires further attention and transparency, and we will be reviewing this with our technical and front office teams.We are also very concerned to hear about your experience with one of our staff members at the bar. This behavior does not reflect our service standards, and your comments will be shared with the management team for proper follow-up and training.Thank you again for your honest and constructive feedback. It helps us identify where we are doing well and where we need to improve. We truly hope to have another opportunity to welcome you back and provide you with a more consistently positive experience in the future.Warmest regards,Sai Kaew Beach Resort
酒店回复: Dear Valued guest,Thank you for sharing your experience with us. We are truly sorry to hear about the discomfort you experienced during your stay, and we sincerely apologize for the inconvenience caused by insects in your room. This is certainly not the experience we want our guests to have.Being a beachfront property surrounded by nature, insects can occasionally be present; however, your feedback indicates that this situation was beyond acceptable standards. We take this matter very seriously and will review our pest control measures and room inspections to prevent similar occurrences in the future.We regret that this experience has left you feeling uncomfortable about beachfront accommodations, and we truly appreciate you bringing this to our attention. Your feedback helps us improve, and we hope you might consider giving us another opportunity to provide you with a more comfortable and enjoyable stay in the future.Warmest regards,Sai Kaew Beach Resort
酒店回复: Dear Valued guest,Thank you very much for your kind and detailed review! We’re delighted to hear that you enjoyed the convenience of our private pier and transfer service, as well as the beautiful beach and great location near shops and 7-Eleven.It’s wonderful to know you were satisfied with your stay and our breakfast. We truly appreciate your feedback and look forward to welcoming you back again soon! Wipada Noichan (Ms.)ASSISTANT ROOMS DIVISION MANAGERSAI KAEW BEACH RESORT
酒店回复: Dear Huxueyanhouren,Thank you very much for sharing your feedback. We’re delighted that you enjoyed our beachfront location and ocean-view pool. We truly appreciate your comments regarding the road condition in front of the hotel — we understand it can be inconvenient, especially during rainy days. Please rest assured that we’re working with the local authorities to help improve this area. We hope to have the pleasure of welcoming you again for an even better experience next time.Best regards, Wipada Noichan (Ms.)ASSISTANT ROOMS DIVISION MANAGERSAI KAEW BEACH RESORT
酒店回复: Dear Tianxinlaoye,Thank you very much for your continued loyalty and for sharing your detailed feedback. We are truly sorry to hear about the ants in your room and that our breakfast did not meet the high standards you had experienced with us before. We understand how disappointing this must have been, especially as a returning guest who has always enjoyed staying with us in the past. Please rest assured that your comments have been shared with our housekeeping and kitchen teams for immediate improvement. Your feedback is invaluable to us, and we will work hard to ensure a much better experience on your next visit. We do hope you will give us the opportunity to welcome you back and restore your confidence in us.Best regards, Wipada Noichan (Ms.)ASSISTANT ROOMS DIVISION MANAGERSAI KAEW BEACH RESORT
服务很好,住店体验感很不错,这个沙滩玩得吃的喝的都很美味,值得下一次再来。酒店有自己私人的船只在码头接送。期待二刷。
这家酒店住过三次,前两次都住的premier区域,上次在酒店遛弯看到小木屋风景不错,这次就决定住小木屋,特别请携程专员帮忙沟通了入住的木屋位置,酒店说可以尽量协调,到了确实位置给的还不错,是海边起第二排
说说优点:
1-价格便宜,是所有房型里最便宜的
2-因为特别指定了位置,所以小木屋直面海边,躺床上就可以看日出看大海
3-小木屋区域拍照好看,海边有礁石,可以肤浅(注意浪大)
缺点:
1-壁虎先生,小蚂蚁先生,蚊子先生,那简直动物荟萃,屋里别考虑任何食品,只要你放了,必然蚂蚁排队就来了,壁虎更是不知道什么时候就到访
2-屋顶每晚都有松鼠打架,在房顶疯了一样的跑,干架,不知道停歇
3-鸟群,因为大树多,鸟们都在树上休息,海边风大,一阵风吹过,鸟儿就得叫一会
4-距离酒店中心区有点距离
如果以上四点都OK,那小木屋是不错的选择
再说说服务和公共设施
酒店的餐吧非常不错,每晚都有fireshow和表演,其中五晚有乐队,另外两晚是唱歌,餐吧价格也不错,不贵,有10%服务费,这个在泰国餐厅基本都有
因为这是第三次住了,对服务不太报希望,一半一半,有服务热情点的就有不热情的
入住第一天,洗澡水比较冷,大概也就37-38度的样子,叫来工作人员,发现只能通过减小水流来处理,于是等前台解决,最终解决办法是他们提前把隔壁木屋水流调小,这样温度就上去了,让我换隔壁,我真的懒得再和他们沟通,其实这个问题应该就是木屋区域的问题,我住premier区域没这个问题,但是他们真的不够坦诚
餐吧服务员有一个真的很丧,没笑脸就算了,我去洗手间的时候,隔壁一个老外被锁在里面出不来,大声呼救,我赶紧找他们帮忙解决,这是我作为顾客帮你们处理问题好吧,结果他给门打开,对被锁的老外没说一句对不起,对我也没说一声谢谢,
房间虫子 蚂蚁太多,我浑身奇痒无比,一身疙瘩红点!之前去任何泰国岛都没有出现这个情况! 实在是太多虫子!现在对海边酒店都有点敏感性惧怕
酒店很不错,有自己的码头和自己的大船,按照时间去码头登记上船,全程行李都有人拿,下了船也有突突车带我们去酒店,位置也很好,出来走一会就是711啥的,很方便。自己的沙滩也很棒,早餐也能接受,满意满意。
这家酒店提供大陆服务,非常方便。我们打车抵达后,有人接待我们,然后在一个很舒适的休息室等候快艇。一切都很便捷舒适。我们入住的是豪华客房,整个酒店区域绿树成荫,随处可见蝴蝶和壁虎。唯一美中不足的是,他们不提供浴袍,说浴袍只为尊贵客房准备。早餐非常棒,选择多到令人惊叹。我们没想到在岛上能有如此丰富的选择。有汤、肉类,还有各种主菜可供选择。烘焙食品、蔬菜、水果——一切都非常新鲜!味道好极了!厨师们的手艺非常棒。海滩很干净,有酒店自己的沙滩椅。这是一家非常棒的酒店。以后去沙美岛,我们只会选择这家酒店!
房间全季水平,还好
就在沙滩边上
酒店泳池可以看到海
周边就是最热闹的地方
所有5岁以上的小孩必须收费570泰铢(包含早餐和泳池等设施)
酒店门口那条泥巴路太差了,下雨天不敢想象
사이케우海滩真的太棒了!我们很喜欢这里友好的员工和干净舒适的客房。孩子们可以在泳池里玩一整天。美丽的大海,浅浅的水深,适中的海浪,无论是大人还是小孩都能充分享受海泳的乐趣。
接送人员服务很好,2个区分别是快船和慢船,不同季节时间点不同,我们订的豪华尊贵房,去的时候到码头太早,随慢船到酒店,走的时候一家人一个快艇,全程不需要自己动手。酒店内工作人员服务不好,接待我们办理手续后就没人管了,正常流程应该送我们到房间、介绍设施和注意事项吧!饮料就一杯,喝完杯子就收走了,也不问顾客要不要添加,走的时候12点退房,13:45船,全程1个多小时等在大堂没人送上一杯水,早餐差,这服务1300一晚不值哈!正常酒店设施,餐厅有火舞表演,门口就是白沙滩,沙美岛水质不行。携程服务好,都按要求来安排房间的
基本每年都会去一次泰国,只要去沙美岛也都会住在岛上,气氛和感觉太好了很放松,住过沙美岛上很多酒店,确实对于岛上酒店来说这个萨凯酒店整体来说是体验感最好的,环境也不错,但是这次有点失望,特意定了泳池旁的尊贵房型,刚进房间的环境有点小惊喜,还觉得酒店好用心,没成想第二天早起发现床上和墙上都是蚂蚁,去年住的小木屋房型也没发现有蚂蚁啊,瞬间心情就不好了,谁知道那种心情啊,延住的想法也没有了,办了退房下岛还是住了芭提雅,而且特别要说的是早餐,因为不只住过一次这个酒店,之前的早餐都很好,非常丰富,这一次真的太糊弄了,对于泰国这个标准的酒店早餐,不应该这样,这个价位的酒店也不应该这样,是因为泰国游客少了吗?那不是应该做的更好才能吸引人过来吗?
我们两个人住了一间小屋。一开始觉得设施有点旧,稍微有些失望。
不过,在度假村待了一段时间后,发现了很多令人惊喜的地方。工作人员都是服务专家,对待客人总是面带微笑,彬彬有礼。保洁人员打扫房间时,会提前在小屋门口铺好地垫,让刚从海边回来的客人感到舒适方便。
度假村内管理得很好,泳池和道路都保持清洁,植被也打理得井井有条。
在海边小屋,伴着鸟鸣和海浪声醒来,早上一睁眼就能看到大海,度过了一段美好的时光。