酒店回复: Thank you for taking the time to share your feedback. I am truly sorry for the inconvenience and disappointment caused by the room change upon your arrival and the condition of the bathroom. We understand how important it was for your family to have the room setup you originally reserved, and I apologize for the disruption to your plans.The maintenance emergency and limited availability of rooms created a challenging situation, but we should have communicated this to you more clearly and with greater consideration. Please know your concerns have been shared with our team to help improve our service.Regarding the points, I have personally added 10,000 Hilton Honors points to your account as a gesture of goodwill. These points will appear in your account within 2 business days.We truly value your loyalty and hope to have the opportunity to restore your confidence in Hilton on your next visit. Warm regards,Operations Manager Kathy
酒店回复: Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you experienced during your stay, and we truly regret that your visit was not up to the standards we aim to provide.I want to address a few of your concerns. First, please accept our apologies for the inconvenience you experienced with the soap pumps in the shower. I have already notified our housekeeping management to ensure this does not happen again. We strive to keep our rooms fully stocked, and your experience is being taken seriously.Regarding the late check-in and lack of front desk staff, I will be communicating with our operational manager to ensure that we have more consistent coverage during our late hours. We certainly understand the importance of providing assistance when needed, and we will work to improve this for future guests.As for breakfast, we do serve breakfast on weekdays from 6:00 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM. We apologize for any confusion regarding the breakfast timing, and we hope this information will help you during your next stay.Additionally, I’m sorry to hear that the comfort of your room did not meet your expectations. I will ensure your feedback is passed along to the relevant departments to make improvements where possible.If you’d like to discuss your experience further or if there’s anything we can do to make it right, please don’t hesitate to contact us directly. We value your feedback and would appreciate the opportunity to make your next visit a much more comfortable one.Thank you again for your comments, and we hope to welcome you back soon.
酒店回复: Thank you for your lovely review! We're so glad you enjoyed the spacious room, comfy beds, and our breakfast options. It’s great to hear our team made you feel welcome. We can’t wait to host you and your grandkids on your next visit!
酒店回复: Thank you for your feedback. We sincerely apologize for the difficulty reaching us and the confusion with our entrance. We're addressing these issues to ensure a smoother experience for all guests. We hope to have the chance to better serve you in the future.
酒店回复: Thank you so much for your kind review. We’re truly delighted to hear that you and your mother had a wonderful experience with us. It means a lot to know that our accessible accommodations met your needs and helped make your stay comfortable and enjoyable.Providing a welcoming and inclusive environment for all our guests is very important to us, and we’re so glad we could be part of a positive experience for your family. We hope to have the pleasure of welcoming you back again soon!Warm regards,Operations Manager Kathy
酒店回复: Thank you for sharing your feedback with us. We are pleased to hear that you enjoyed the rooms during your stay. We apologize for the inconvenience you experienced with the front desk availability and the difficulty in reaching us by phone. We will address these concerns with our team to ensure that we are more accessible for our guests in the future. Regarding the parking fee, we understand your frustration and appreciate your input. We will review our pricing to ensure it is in line with guest expectations and market standards.We hope to have the opportunity to welcome you back and provide a more seamless experience next time.
房间里和前台都没有免费的水。需要购买饮用水。
入住后，我们走进房间，却发现被安排了一间特大床房，而不是我们提前几个月预订并付款的两张大床加一张沙发床的单间公寓，这让我很失望。
我打电话给客服，被告知他们有紧急维修，没有其他房间干净，而且这些房间已经被订满了，所以无法安排我们入住。我非常失望，因为我预订了一间两张床加一张沙发床的房间，这样我的成年儿子可以睡在一张床上，我和丈夫睡在另一张床上，女儿睡在一张大号沙发床上。
一张特大床加一张沙发床的房间布置实在不适合在忙碌漫长的一天后好好休息。
客服接待员答应给我一些积分作为补偿，但我还没有收到，他们承诺会在我退房后将积分计入我的账户。
我对希尔顿在没有事先告知我们并考虑到我们全家旅行需求的情况下就决定降低我们的房间等级感到非常失望和不满。
此外，我们房间的卫生间里有很多头发，没有得到妥善清洁。
工作人员在哪儿？
周围没有工作人员。打电话联系不到人，无法咨询延迟入住事宜。我们到达时，Damsel 酒店里一个人也没有。晚上 11 点到房间。只想洗个澡然后睡觉。淋浴间的皂液器已经用完了。打电话给客房服务，要了一些，当然没人接。身上已经湿透了，所以不想穿好衣服去找人。早上 7:30 有个会议，醒来发现周末早餐要到很晚才供应。付了高价，却睡了一张不舒服的床，枕头凹凸不平。房间太热，根本睡不着。没有淋浴。没有早餐。
设施漂亮宽敞。早餐选择丰富，工作人员也非常乐于助人，满足了我们的需求。房间宽敞，配有厨房，床很舒服，枕头也很柔软。我一定会带孙子孙女再来！
我给酒店打了三次电话，都没人接。我需要问一个非常重要的问题。而且我很难找到入口。入口的门看起来不像门。
我在这里住过大概十几次了。离我妈家大概半英里。我超爱这家酒店。早餐现在越来越差了。上次我去的时候，他们用蒸笼盛着一桶复原蛋粉，上面还有一滩液体，没有水果，以前的饼干和肉汁也换成了干饼干。服务员说他们现在不提供肉汁了。
我们度过了一段美好的时光。我的母亲是截肢者，所以无障碍通道很方便。非常宽敞，非常通透。
我第二次和孩子们（5岁和6岁）住在这里，房间干净舒适，房间里有我们需要的一切。早餐很棒，大堂全天提供咖啡、茶或水。以后我们还会继续住在这里。
房间和酒店都非常干净，我认为他们唯一需要为淋浴准备的是防滑垫，因为淋浴间内的表面很滑，除此之外，这是最好的住宿地点。
房间很不错。前台好像没人，也没人接电话。停车费每晚14美元，太离谱了。