酒店回复: Thank you for your feedback. We apologize for the level of cleanliness and quality of service you received. We hope you will consider giving us another chance to right the wrongs.
酒店回复: Thank you for your feedback. Jeffrey, I am very sorry that our room cleanliness missed the mark. The leadership team has been notified to ensure this does not happen again. We hope you will give us a second chance.
4.0分
家庭亲子
原文
翻译提供方：Google
工作人员非常友好。Ana帮我办理了入住，非常乐于助人。
我最不喜欢的是停车费是10美元。只需在预订时加10美元即可。
总体来说，体验不错。
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酒店回复: Thank you for your patronage and feedback. With regards to the parking charge, it is done manually at the time of check in to accurately reflect the needs of the guests as some have no car, multiple cars or a vehicle for only a part of the time. Thank you for your understand and kind words to Ana.
酒店回复: Dear Kitty,Thank you for taking a moment to share your feedback with us. We sincerely apologize for any issues with our accommodations, and we will investigate your comments further to identify what occurred, and how we can do better next time. Again, thank you for your review, and we hope you will consider returning to allow us another opportunity to provide you with a much better experience.Kind Regards,Fairfield Columbia Downtown Team
2.0分
商务出差
原文
翻译提供方：Google
房间里发现了一只活蟑螂，淋浴浴缸壁上还粘着头发，肯定不是我的。淋浴地板又脏又黏。
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酒店回复: Dear Marlin,Thank you for bringing this to our attention. We sincerely apologize for the experience you had during your stay. This is not the standard of cleanliness we aim to provide, and we are truly sorry for the discomfort caused by the issues you encountered in your room.Please rest assured that we take your concerns seriously. We have already notified our housekeeping and pest control teams to investigate and address the cleanliness and maintenance issues you mentioned. Our goal is to ensure every guest enjoys a comfortable and clean environment, and we will take immediate steps to prevent such occurrences in the future.We greatly appreciate your feedback, and we hope to have the opportunity to welcome you back for a much more enjoyable stay.Warm regards,CherelleFront Desk AgentFairfield Inn & Suites Downtown Columbia
非常好的酒店，早餐选择有点少。
工作人员很友好，位置便利，上下高速都很方便。住宿环境也很干净。
艾娃帮了我们大忙，服务也非常好。
前台工作人员都非常友好和热情。话虽如此，我对这家酒店印象并不好，因为我住过很多 Fairfield Inn 和类似的酒店，所以我期望更高。房间里明显有之前客人住过的痕迹，比如冰箱里半瓶健怡可乐，羽绒被套上有污渍。第二天没有人来换毛巾，淋浴门漏水，所以我们用了很多湿毛巾。健身中心的温度是 80 华氏度！通常全天都有咖啡，但这里没有。网上说院子里有投掷沙包游戏板，但实际上没有。最后，酒店位于一条主干道上，安全步行距离内没有太多东西，而且不断的汽车使酒店很吵——虽然他们没能控制噪音，但还是值得一提。
万豪酒店不该如此。
地理位置优越。前台工作人员非常友好。马路噪音很大。我要求换一间不靠高速公路的房间，但他们没能满足我的要求。客房服务糟糕透了。房间还可以，但浴室不太好。冰箱里有别人的食物，淋浴间里有头发，地板很脏，梳妆台前面有东西，我希望只是深色化妆品。没有通风，所以即使用冷水淋浴也会起雾。你需要预订客房服务，我预订了，但还是不得不去前台要毛巾和浴巾。有一天，床铺只铺了一半，脏毛巾只剩下一半，没有干净的毛巾。
还可以。
房间和酒店楼层有点老旧，但大堂还不错。自助停车需要收费，直到我去办理入住手续时才被告知。总的来说，对于一个住宿地点来说还不错，但价格应该更适合一家更好的酒店。
住宿体验不佳
由于两个房间的清洁问题，我两次被重新安排房间。第三个房间也不太好。我当时很沮丧，所以只好勉强住进了那个房间。这家酒店需要彻底翻新一下。
工作人员非常友好。Ana帮我办理了入住，非常乐于助人。
我最不喜欢的是停车费是10美元。只需在预订时加10美元即可。
总体来说，体验不错。
我预订了一间有两张大床的房间，结果酒店给了我一间有一张大床和一张折叠沙发的房间。我不得不睡在折叠沙发上，这太糟糕了。我们入住时犯了这个错误，酒店说他们没有其他房间了，但第二天早上为我们办理退房手续的那位先生说还有房间，他们可以给我们两个单独的房间。
房间里发现了一只活蟑螂，淋浴浴缸壁上还粘着头发，肯定不是我的。淋浴地板又脏又黏。