酒店回复: Mary, thank you for taking the time to leave us review! We appreciate both the positive feedback as well as the constructive feedback, and we will be sure to use this to improve our service in the future! We hope for the opportunity to host you again soon!
5.0分
商务出差
原文
翻译提供方：Google
设施很干净，我对这次住宿很满意。
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酒店回复: Seongjo, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!
My family booked three rooms for 3 nights. We requested 2 out of our 3 rooms to be cleaned on our last night only. I even went personally to the front desk to request them be cleaned. By the time we got back, both rooms remained uncleaned☹️. I called the front desk and they were not even apologetic about it.
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酒店回复: Thank you for taking the time to share your feedback about your recent stay. We are very sorry to hear that our property did not meet your expectations. We work very hard to maintain our hotel and ensure we provide a warm, welcoming, and comfortable experience for all guests. Please don’t hesitate to reach out to the hotel directly if you would like to discuss this issue further with a member of our management team. Thank you for your feedback.
4.0分
家庭亲子
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At this time, I'm still sorting the excessive billing of unknown amenities the hotel claims I accessed. Due to the hotel's oversight of tangling my sister's reservation(with a pet) and my stay, I've been charged an extra $170.00. Even though I paid Expedia's bill promptly and in full, the hotel is claiming that may be
******* had added the extra expenses. I will NOT be a returning customer to any Marriot Hotel since their chaos, paucity of tracking the customer to the correct room, and carelessness have left a bitter taste. Truly, I felt an extra profit was in the making if I hadn't requested a copy of the receipts for the two guests whom had two separate rooms for two days. None of the receipts reflected our arrangements. Very upset and disappointed by the transaction, discourse, and lack of follow-up!
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酒店回复: Thank you for taking the time to share your feedback about your recent stay. We are very sorry to hear that our property did not meet your expectations. We work very hard to maintain our hotel and ensure we provide a warm, welcoming, and comfortable experience for all guests. Please don’t hesitate to reach out to the hotel directly if you would like to discuss this issue further with a member of our management team. Thank you for your feedback.
2.0分
其他
Marriott should be ashamed of themselves. Arrived to a non working refrigerator, promised room refresh did not occur. Physical facility this. Traveler avoid
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酒店回复: Thank you for taking the time to share your feedback about your recent stay. We are very sorry to hear that our property did not meet your expectations. We work very hard to maintain our hotel and ensure we provide a warm, welcoming, and comfortable experience for all guests. Please don’t hesitate to reach out to the hotel directly if you would like to discuss this issue further with a member of our management team. Thank you for your feedback.
5.0分
家庭亲子
We loved the room and the comfort. The only thing we did not like was the buffet. Not much there we like, so we ate elsewhere!
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酒店回复: Thank you for taking the time to leave us review! We appreciate both the positive feedback as well as the constructive feedback, and we will be sure to use this to improve our service in the future! We hope for the opportunity to host you again soon!
4.0分
其他
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Two Night Retreat
Overall we like the AC Hotel. The amenities are nice with the breakfast offering as well as the cocktail lounge. We enjoyed the hot tub as well. We were a bit disappointed as the vinyl floors hadn’t been totally cleaned very well. We also had a hard time getting the shower to work as the plunger on the spout would not stay engaged. The toilet also runs all the time unless you fiddle with the flush buttons. We forgot to bring this to the hotels attention as we got in a hurry to leave. Our bad.
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酒店回复: Thank you for taking the time to leave us review! We appreciate both the positive feedback as well as the constructive feedback, and we will be sure to use this to improve our service in the future! We hope for the opportunity to host you again soon!
在帕克城度过愉快的假期
总体来说，这是一次愉快的住宿。游泳池比照片上显示的要小。滑雪一整天后，泡在热水浴缸里感觉很棒。浴室水槽太浅，水龙头太短。如果不接触水槽侧面，就无法正确洗手。此外，他们不应该收取如此高的停车费。
设施很干净，我对这次住宿很满意。
前台服务很糟糕。我预订了一间大床房，但他们没有换房间。他们给了我两个“皇后”，感觉很饱。直到回到我的房间我才知道。我要求退款但遭到拒绝，并被告知我们已经去了房间，现在其他客人无法使用。如果前台告诉我更改的情况，我就不会去房间了。永远不会入住或推荐这家酒店。我收到过的最糟糕的服务。
食物和饮料服务很糟糕！
优质的服务，干净舒适的房间
My family booked three rooms for 3 nights. We requested 2 out of our 3 rooms to be cleaned on our last night only. I even went personally to the front desk to request them be cleaned. By the time we got back, both rooms remained uncleaned☹️. I called the front desk and they were not even apologetic about it.
At this time, I'm still sorting the excessive billing of unknown amenities the hotel claims I accessed. Due to the hotel's oversight of tangling my sister's reservation(with a pet) and my stay, I've been charged an extra $170.00. Even though I paid Expedia's bill promptly and in full, the hotel is claiming that may be
******* had added the extra expenses. I will NOT be a returning customer to any Marriot Hotel since their chaos, paucity of tracking the customer to the correct room, and carelessness have left a bitter taste. Truly, I felt an extra profit was in the making if I hadn't requested a copy of the receipts for the two guests whom had two separate rooms for two days. None of the receipts reflected our arrangements. Very upset and disappointed by the transaction, discourse, and lack of follow-up!
Marriott should be ashamed of themselves. Arrived to a non working refrigerator, promised room refresh did not occur. Physical facility this. Traveler avoid
We loved the room and the comfort. The only thing we did not like was the buffet. Not much there we like, so we ate elsewhere!
Two Night Retreat
Overall we like the AC Hotel. The amenities are nice with the breakfast offering as well as the cocktail lounge. We enjoyed the hot tub as well. We were a bit disappointed as the vinyl floors hadn’t been totally cleaned very well. We also had a hard time getting the shower to work as the plunger on the spout would not stay engaged. The toilet also runs all the time unless you fiddle with the flush buttons. We forgot to bring this to the hotels attention as we got in a hurry to leave. Our bad.