This hotel was nice and staff was highlight for sure! Bartender Kevin was highlight! Genuine and charming guy with really good suggestions for diner & overall knowledge about area. Expected alot more of room with a 9.6 outta 10 rating! Very generic and odd layout. Long room with a lot of wasted space as you walk in. Bathroom was nice though but not 9.6 nice. Had to ask for towels as they gave us 2 large towels for 4 person-family seems like a no brainer to have more than 2. No biggie just odd. Pool area was very separated from hotel like a parking lot add on.
展开
酒店回复: Thank you for sharing your feedback with us. We’re thrilled to hear that you enjoyed your stay and that our staff—especially Kevin—helped make your experience memorable. We’ll be sure to pass along your kind words to him, as he takes great pride in providing genuine hospitality and local recommendations.We appreciate your comments regarding the room layout, towel quantity, and pool location. Your observations are valuable and will be shared with our management team as we continually work to improve our guest experience. While we’re glad, you found the bathroom and amenities pleasant, we understand that certain aspects did not meet your expectations for a property with such a high rating, and we’ll take your feedback into account for future improvements.We hope to welcome you and your family back again, and next time we’ll be sure to have extra towels ready for you from the start.
5.0分
家庭亲子
展开
We’ve stayed at this hotel a couple times and will be back! It is clean, comfortable, and in a great location. Our son also loves the outdoor pool. Highly recommend!
展开
酒店回复: Thank you for choosing to stay with us again and for taking the time to share such wonderful feedback. We’re delighted to hear you enjoyed our clean and comfortable accommodations, as well as our convenient location. It’s great to know your son had fun at our outdoor pool — we love seeing families make lasting memories here.Your recommendation means a lot to us, and we truly look forward to welcoming you and your family back for your next visit!
5.0分
家庭亲子
Front desk staff was very friendly and helpful. Hotel is located near a lot of shops and restaurants. Rooms were cleann and plenty of parking.
酒店回复: Thank you for the amazing feedback. We hope to see you again!
4.0分
其他
展开
The only problem I had was finding the hotel reservation sign. Other people were also confused. The obvious sign was for a convention center, and the one that said hotel reservation over in the corner was easy to miss.
展开
酒店回复: Thank you for your feedback we greatly appreciate it. Sorry for the confusion with check-in. I will relay the message to our leadership team to see if we can fix that issue.
5.0分
家庭亲子
展开
SpringHill Suites was a great place to stay. It was extremely clean, the rooms were large (especially the closet which we loved the most) and all of the staff, from the front desk to the housekeepers, was so professional and very nice.
展开
酒店回复: Thank you so much for your kind review! We’re thrilled to hear that you had such a wonderful stay at SpringHill Suites. It’s great to know that you appreciated the cleanliness, spacious rooms, and especially the closet space—we agree, it’s a great feature!Our team works hard to ensure every guest has an exceptional experience, and your compliments about the staff mean a lot to us. We truly appreciate your feedback and hope to welcome you back to SpringHill Suites in the future.Warm regards,Hotel ManagerSpringHill Suites Franklin Cool Springs
5.0分
其他
Good location
Beautifully modern hotel with very friendly staff. Rooms spacious and comfortable! Walking distance to swveral delicious restaurants.
展开
酒店回复: We are glad you had an amazing experience and thank you for your feedback. We hope to see you again soon.
房间挺宽敞，地理位置也不错。但是房间设施有些老旧，比如浴室门不好拉管，房间空调仍是分体空调，噪音较大。但是根据这个价格而言，性价比还不错了。
酒店前台工作人员很棒！房间干净舒适。唯一的缺点是 GPS 停在离酒店不近的地方。我们打电话给前台，他们帮我们找到了酒店。酒店有点偏僻，酒店标志的位置也不太好，看不到酒店。
不错的酒店，步行即可到达不错的餐厅。空调无法供暖。如果您在冬季旅行...这在田纳西州通常不会成为问题，但这周气温低于冰点，房间温度从未超过 65 华氏度。
夜班经理 (Bradley) 太棒了！他帮助我们解决了入住困难的问题，也帮我们解决了我们不喜欢的房间位置（位于下层，紧邻健身中心）。我们得以搬到上层，没有遇到其他困难。白天在前台工作的 Michelle 也非常乐于助人。
This hotel was nice and staff was highlight for sure! Bartender Kevin was highlight! Genuine and charming guy with really good suggestions for diner & overall knowledge about area. Expected alot more of room with a 9.6 outta 10 rating! Very generic and odd layout. Long room with a lot of wasted space as you walk in. Bathroom was nice though but not 9.6 nice. Had to ask for towels as they gave us 2 large towels for 4 person-family seems like a no brainer to have more than 2. No biggie just odd. Pool area was very separated from hotel like a parking lot add on.
We’ve stayed at this hotel a couple times and will be back! It is clean, comfortable, and in a great location. Our son also loves the outdoor pool. Highly recommend!
Front desk staff was very friendly and helpful. Hotel is located near a lot of shops and restaurants. Rooms were cleann and plenty of parking.
The only problem I had was finding the hotel reservation sign. Other people were also confused. The obvious sign was for a convention center, and the one that said hotel reservation over in the corner was easy to miss.
SpringHill Suites was a great place to stay. It was extremely clean, the rooms were large (especially the closet which we loved the most) and all of the staff, from the front desk to the housekeepers, was so professional and very nice.
Good location
Beautifully modern hotel with very friendly staff. Rooms spacious and comfortable! Walking distance to swveral delicious restaurants.