酒店回复: Thank you for staying at the Fairfield by Marriott Inn & Suites Southport and we appreciate your feedback. We sincerely apologize for the pool being closed during your stay. We are waiting for our open season permit from county officials. By chance did you ask the Front Desk associates about storing frozen items for you? The mini fridges in guest rooms aren't ideal for frozen items but we have a freezer that we allow guest to hold frozen items in. In regards to the choice of television channel during breakfast, Fox News happens to be the local new channel for our area so that guest can be aware of the weather or any local activities taking place. It is also Management company policy for public area televisions to show news, weather, and or sports channels only. We appreciate you for taking the taking to complete the survey. We hope to welcome you again.
酒店回复: Thank you for staying at the Fairfield by Marriott Inn & Suites Southport and we appreciate your feedback. We can't wait to welcome you again soon!
3.0分
其他
原文
翻译提供方:Google
房间里有股味道,好像空调没洗干净,而且噪音很大。房间比其他费尔菲尔德酒店的要小。睡得不舒服。
展开
酒店回复: I recognize your time is valuable and appreciate the feedback you have taken the time to provide.Maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit. The smell or urine in the bathroom has been shared with our housekeeping leaders to ensure this is an isolated incident.My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver
我在绍斯波特的住宿
工作人员非常热情友好,房间非常舒适。他们提供种类丰富的自助早餐,地理位置也很棒。我本来想给你们更高的评分,但我8岁的孙女因为以下原因给你们的泳池打了0分:
1. 泳池里有树叶和虫子
2. 泳池边有死青蛙
3. 必须伸手到门外才能离开泳池区域。
员工很棒。说真的,每个人都很友好、专业、乐于助人。我们见到的每一位员工都热情地迎接我们,而且我们还可以提前入住。我们很喜欢这家酒店,它位于绍斯波特海滨和橡树岛海滩的中间位置。我们的房间非常干净,浴室也翻新得很漂亮。酒店的早餐很棒。虽然是免费早餐,但种类丰富,而且味道鲜美,真是令人惊讶。我们还在停车场对面的一家餐厅享用了一顿美味的意大利晚餐!我们一定会再来这里住的!
美好的住宿体验
每位员工都非常友好热情,乐于助人。尤其是前台工作人员和负责补充早餐的女士。早餐选择丰富,美味可口。我们的孙女们很喜欢泳池和电梯。哈哈
一点也不爽!!
四个人一起去酒店房间,结果只有两条毛巾/一条浴巾等着你,真是太烦人了。早餐供应到晚上9点半,好几样东西9点就用完了。然后,华夫饼和咖啡就变成“我们得等到明天了”的模样。前台——超级棒——清洁人员——很棒——毛巾数量和早餐服务员的态度——差强人意!
就价格而言,这家酒店比平均水平要好,主要是因为早餐更好。但是泳池坏了,冰箱里没有冷冻室,而且我早餐时连续两天都在听福克斯新闻的宣传和谎言。根本没人看。你们为什么不放点好东西呢?
酒店干净安静,井然有序,每个人都非常乐于助人,彬彬有礼。尤其是值班经理安吉丽卡女士,她非常乐于助人,并对我们晚餐给予了高度评价。
糟糕的客户服务
办理入住时,前台小姐态度很差,客户服务糟糕透顶,对我们年迈的父母(万豪酒店白金会员)既不热情也不友好。除此之外,其他都还好。
酒店非常干净,维护良好。现代化的设施和优质的床单。安静。
这是我们十多年来在两三星酒店吃到的最好的早餐。
愉快的长周末
工作人员友好热情,房间整洁舒适。早餐选择丰富。健身房设施齐全,可以进行合理的锻炼。一定会再次入住这里。
房间里有股味道,好像空调没洗干净,而且噪音很大。房间比其他费尔菲尔德酒店的要小。睡得不舒服。