酒店回复: Dear Amanda,It is disappointing to learn we let you down during your stay. Thank you for sharing your observations so we may have the chance to improve our guest experience. While we know this does not affect your time with us, we are very grateful for your patience, and we hope you will accept our apologies for any frustration and inconvenience caused to you. We regret that your stay was anything other than perfect, and we hope to have another opportunity to provide you with the outstanding hospitality you should have received this visit.Kind Regards,General Manager
酒店回复: Thank you for your feedback, and I’m sorry to hear about the issues you experienced during your stay. We strive to provide excellent service, and it seems we fell short during your visit. I understand your concerns regarding housekeeping and the timing of service, especially during the busy holiday season. Please know that this is not the standard we aim for. We’ll be reviewing our procedures to ensure that all guests receive the quality service they expect and deserve. Your comments are valuable, and we hope to provide a better experience for you in the future.
酒店回复: Dear Richard,We know how small details add up to make a significant impact on our hotel's overall impression. Therefore, we would like to apologize that your stay was not theseamless visit you deserve. We would love another opportunity to bestow the hospitality we customarily provide. Thank you again for your feedback, and we hopeto see you soonKind RegardGeneral Manager
酒店回复: Dear Nancy,We are sorry we did not meet your expectations during your stay. Please accept our sincere apologies for the issues you experienced with TV , no closet . We will address these appropriately, and we are very grateful for your patience. We hope you will consider giving us another chance to show you our commitment to providingexcellent service and accommodations.Kind RegardGeneral Manager
酒店回复: Kai, I wanted to reach out to you directly. I was really sad to see your review. You and I had spoken several times when renewing your room numerous times during your stay and I personally recall asking you each time if you guys needed anything at all for your room. Also, we did all we could to extend you the time that you needed to get reservations and or funds for the stay situated. My apologies if you found myself or any of the staff here anything but hospitable. Also, we have stopped allowing employees to smoke by the front door. Thank you for taking the time to leave a review, my only wish is that you would of addressed any and all issues or concerns that you had while you were here so we could of resolved any issues. Best RegardsJessica
酒店回复: Dear Kelly,We know how small details add up to make a significant impact on our hotel's overall impression. Therefore, we would like to apologize that your stay was not theseamless visit you deserve. We would love another opportunity to bestow the hospitality we customarily provide. Thank you again for your feedback, and we hopeto see you soonKind RegardGeneral Manager
酒店回复: Dear Ellen,We appreciate your kind remarks about air conditioning; however, we regret that we did not meet all of your expectations in regards to our rooms. Our goal is to ensure each guest is given thoughtful and attentive service along with accommodations that areclean and comfortable. We thank you for letting us know how you feel about our property as it helps us plan for the future. Thank you again for being our guest!Kind RegardGeneral Manager
酒店回复: Dear Tim,Our guests' comfort is always our top priority; therefore, we apologize for the housekeeping oversights you experienced. We are confident you will have the outstanding visit you deserve the next time you stay with us. Thank you for being our guest, and we look forward to your return.Kind Regards,General Manager
酒店回复: Dear Jessie,We are very sorry for the difficulties you had during your stay, and we apologize if we were not responsive to your needs. We strive to provide an outstanding experienceto all our guests; therefore, we are very disappointed that we do not meet these expectations. Once more, we appreciate the valuable feedback and hope you willgive us a second chance to make a better impressionKind RegardGeneral Manager
入住办理简直是一场噩梦。不知为何，Trip.com 没有完成支付，酒店竟然让我重新支付！我联系了 Trip.com，Joyce 帮了我很多，但她尝试联系酒店时，却一直没人接听。最终，一个根本不在前台的人联系了 Trip.com，支付才算成功。整个过程足足花了45分钟。他们的自助机系统也不太好用，很难听懂对方说什么，而且效率非常低。好不容易分到房间后，房卡竟然刷不开。对了，他们还告诉我房间没有 WiFi 和电视。
不过，床很舒服，空调效果也非常好。淋浴是那种节水型的。总的来说，房间还行。如果入住办理顺利，并且有 WiFi 的话，我本该会比较满意的。
有一群醉汉在停车场徘徊，坐在楼梯上。早餐有和我们入住时一样的几个不新鲜的百吉饼。厕所冲水不畅。无缘无故地堵塞。地板又粘又滑。不得不一直穿着鞋。因为地板太脏了。咖啡壶里全是咖啡渣和陈咖啡，因为有人不知道如何使用它，所以没有咖啡。找不到一个真正在整个地方的人，所以我可以向他们展示问题所在。房间里闻起来有陈旧的香烟和陈旧的啤酒的味道。非常糟糕
他们从来不在前台，也从来不做任何客房服务。我们离开一天后再回来，发现床单没有换，旧毛巾还在门外。我知道那是假期，但这不是不把工作做得出色的理由。这不是一次糟糕的经历，但质量也不高。
不！
只是过夜。不会再来了。办理入住手续时，我们在一个售货亭里和一个不知道他在哪里的人交谈。我们在那里时只看到一名员工，他正在打扫我们的房间。唯一的好事是床真的很舒服。窗外是酒店废弃的部分，全部用木板封住了。
无障碍客房：没有衣柜，电视很难打开（输入问题），地板很滑，房间内的咖啡机只能插在浴室（接地插头），早餐区不干净/维护不佳。我不喜欢自助服务亭办理入住手续。酒店看起来很破旧，尽管光线充足。
我们在这里住了将近一个星期，这一个星期我们一次都没有得到客房服务。由于“系统问题”，我们不得不每天多次重新激活钥匙卡。所有工作人员都在吸烟，所以整栋楼都有烟味。镇上不安全的地方，Uber 非常不稳定。不安全，司机和驾驶条件都不好，酒店附近没有步行范围内的食物或便利设施。工作人员不友好，有时甚至粗鲁。老实说，只建议在紧急情况下入住。虽然会给你一个坏地方和一个睡觉的地方，但不会是一段愉快的时光。
如果可以的话，不要住在这里！
入住还可以。帮助我们的绅士很友善。我们的钥匙出了问题，有人不得不来帮我们。她很粗鲁，没有帮助。房间很糟糕。床很不舒服。你实际上可以看到每个人睡过的痕迹。房间潮湿、发霉，有霉味。我和丈夫都醒来时感觉不舒服。早餐应该在 6:30 送达。7:15 时，除了昨天的面包什么都没有。甚至连咖啡调味品都没有。我们到达后不久，电视和互联网就断了，整晚都断了。我洗澡时，淋浴旋钮掉了。物业区域很脏，几个无家可归的人整晚都在物业周围徘徊。总之，我不建议住在这里。
我们去过那里好几次了。这里干净又实惠，这对我来说是最重要的。我们不得不请人帮忙才能打开电视（只等了 10 分钟），但音量却卡在了一个非常大的设置上。此外，空调无法调低。温度高达 58 度，或者关掉它。
没什么特别的，但请清洁地板，因为走在上面感觉湿滑油腻，房间内感觉很脏。我建议在后门上锁，以免不速之客闯入抢劫或打扰客人。我的妻子觉得住在那里不安全。
房间状况不佳。地板上有垃圾，应该清扫一下。浴缸很脏，厕所有尿味。经理的男朋友在那里踢它，所以她不得不穿上衣服下来和我谈话。床很脏，沙发床垫很脏。