酒店回复: EDUARDO, gracias por tomarte el tiempo para compartir tus comentarios. Agradecemos tus comentarios y los tendremos en cuenta para que el equipo siga mejorando la experiencia de nuestros huéspedes.
2.0分
其他
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We booked this hotel specifically for the hot tub. I called to make sure, and they said YES. Upon arrival it was cold to warm .. after complaining an employee came out to adjust the temperature, which was nice. She came back out a second time to see if everything was okay and it wasn’t. The water was still cold/warm. She then said it’s because it’s NOT a hot tub. To think of it as a SPA. This was very disappointing. I also booked a room with two queen beds and a pull out couch but the couch did not pull out.
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酒店回复: Valerie, thank you for taking the time to share your experience. We're sorry your stay wasn't as expected, and we understand how disappointing it must have been that certain amenities did not meet your needs. Your feedback has been shared with our team so we can continue to improve. We appreciate your comments and hope to have the opportunity to welcome you for a better visit in the future.
2.0分
情侣出游
Did not like that bathroom door didnt shut all the way. That you can that paint on the doors where not painted right.
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酒店回复: Tanisha, thank you for sharing your perspective. Your observations regarding the condition of the room are appreciated, and your concerns will be noted as the property strives to enhance the guest experience.
4.0分
家庭亲子
Close to medical facilities in The Woodlands. Very clean. Nice breakfast included. Parking is easy to access.
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酒店回复: Michael, thank you for staying with us at Hyatt House The Woodlands Shenandoah. It’s great to know you appreciated the convenient location, cleanliness, and breakfast options. We're glad you found parking simple as well. We hope to welcome you back soon.
5.0分
商务出差
Very modern up to date hotel that was super clean. Friendly staff and nice weight room. Continental breakfast was very good!
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酒店回复: Thomas, it’s wonderful to hear you had a great time at Hyatt House The Woodlands Shenandoah. The team is glad you enjoyed the contemporary surroundings, fitness area, and morning offerings. We hope to welcome you back again soon!
5.0分
家庭亲子
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This was a great place to stay in the area. It was close to a bunch of things in a plaza like a movie theater, dining, and some more. The room was spacious and bed was comfy. Will stay again! Highly reccommend!
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酒店回复: Hailey, the team is thrilled you enjoyed your stay at Hyatt House The Woodlands Shenandoah. It’s wonderful to hear you found the location convenient and the accommodations comfortable. We appreciate your recommendation and look forward to welcoming you back soon.
5.0分
其他
Always enjoy our stay here as we have treatment at MD the Woodlands every 2 weeks. Staff is always very polite and the area is quiet and easy to access.
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酒店回复: Ingia, the team is thrilled you enjoyed your stay at Hyatt House The Woodlands Shenandoah. It’s wonderful to hear our colleagues were welcoming and that you found the location convenient and peaceful. We look forward to seeing you again.
2.0分
家庭亲子
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Reserved a room with 2 queen size beds upon arrival was told that due to rooms being maintenanced only a king size bed with a sofa was available. Sofa bed was very uncomfortable to sleep on.
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酒店回复: Stephanie, thank you for sharing your experience. The team appreciates your feedback and understands the disappointment when accommodations do not meet expectations. Your comments are important and will be shared with management to help improve future stays.
住得很开心，下次还会再来。
房间很棒，可玩的很多。
我没看到他们
We booked this hotel specifically for the hot tub. I called to make sure, and they said YES. Upon arrival it was cold to warm .. after complaining an employee came out to adjust the temperature, which was nice. She came back out a second time to see if everything was okay and it wasn’t. The water was still cold/warm. She then said it’s because it’s NOT a hot tub. To think of it as a SPA. This was very disappointing. I also booked a room with two queen beds and a pull out couch but the couch did not pull out.
Did not like that bathroom door didnt shut all the way. That you can that paint on the doors where not painted right.
Close to medical facilities in The Woodlands. Very clean. Nice breakfast included. Parking is easy to access.
Very modern up to date hotel that was super clean. Friendly staff and nice weight room. Continental breakfast was very good!
This was a great place to stay in the area. It was close to a bunch of things in a plaza like a movie theater, dining, and some more. The room was spacious and bed was comfy. Will stay again! Highly reccommend!
Always enjoy our stay here as we have treatment at MD the Woodlands every 2 weeks. Staff is always very polite and the area is quiet and easy to access.
Reserved a room with 2 queen size beds upon arrival was told that due to rooms being maintenanced only a king size bed with a sofa was available. Sofa bed was very uncomfortable to sleep on.