酒店回复: Dear Valued Guest,Warmest greetings from Four Points by Sheraton Manado.Thank you very much for sharing your wonderful feedback with us. We are delighted to hear that you consider our hotel the best in the Manado city area and that you enjoyed the beautiful sea view from your room. We are also pleased to know that our convenient location, close to the mall and various dining options, added comfort and enjoyment to your stay.We appreciate your kind words about our team, especially regarding the front desk staff member who was able to assist you in Chinese. Your recognition means a great deal to us.At the same time, we regret to hear that you were unable to find durian during your time in the city. Availability of seasonal fruits can vary, but your feedback is well noted, and we will continue to guide guests on where they may find local produce when possible.Thank you once again for your thoughtful comments. It was our pleasure to host you, and we look forward to welcoming you back for another pleasant and memorable stay in Manado.Sincerely,Eri IrmansjahHotel ManagerFour Points by Sheraton ManadoEri.Irmansjah@fourpoints.com

酒店回复: Dear Valued Guest,Thank you very much for taking the time to share your kind feedback. We are truly delighted to know that you found your room clean, tidy, and well maintained, and that our hygiene standards gave you a sense of comfort and trust during your stay.We are also pleased that you enjoyed our convenient location, with the shopping mall just next door, allowing for easy access, enjoyable shopping, and effortless mobility throughout the area. It is wonderful to hear that this added to the overall satisfaction of your visit.Your comment that you would choose to stay with us again is the greatest compliment we could receive. We sincerely look forward to welcoming you back and providing you with another exceptional and comfortable experience on your next visit!Sincerely,Eri IrmansjahHotel ManagerFour Points by Sheraton ManadoEri.Irmansjah@fourpoints.com

酒店回复: Dear Valued Guest,Thank you for taking the time to share your experience with us. We are delighted to know that you enjoyed the beautiful city view from your room and appreciate your recognition of our hotel as one of the best in downtown Manado.However, we sincerely apologize for the concern regarding the cleanliness of the bedding. Please be assured that your feedback has been shared with our entire leadership team, and we are reinforcing our quality checks to ensure this does not happen again.Your comments are very valuable to us as we strive to maintain the highest standards of comfort and cleanliness. We hope to have the opportunity to welcome you back and provide you with an even better experience on your next visit.Sincerely,Eri IrmansjahHotel ManagerFour Points by Sheraton ManadoEri.Irmansjah@fourpoints.com

酒店回复: Dear Valued Guest,Thank you for taking the time to share your recent experience with us. We appreciate your honest comments, as they help us understand where we can continue improving.We are sorry to learn that certain aspects of our facilities did not meet your expectations. Your feedback is important, and please be assured that we have shared your comments with the relevant departments as we continue to work on enhancing the overall guest experience.At the same time, we are pleased to know that you enjoyed the convenience of the nearby shopping mall as well as the sea view from your room. Many guests value these features, and we are glad they added comfort to your stay.We truly hope to have the opportunity to welcome you back and provide a more seamless and memorable experience in the future. If there is anything we may assist you with ahead of your next visit, please feel free to reach out.Sincerely,Eri IrmansjahHotel ManagerFour Points by Sheraton ManadoEri.Irmansjah@fourpoints.com

酒店回复: Dear Valued Guest,Thank you very much for choosing to stay with us and for taking the time to share your comments.We are pleased to know that you enjoyed our breakfast selection and found the takeaway coffee convenient. At the same time, we regret that certain aspects of your experience, such as the rocky seaside area and limited early check‑in options, did not fully meet your expectations. Your insights are helpful and have been shared with our team as we continue improving our services and guest experience.We appreciate your thoughtful suggestions for future travelers and your feedback regarding nearby facilities and activities.It would be our pleasure to welcome you back again, and we remain committed to providing a more seamless and enjoyable stay on your next visit.Sincerely,Eri IrmansjahHotel ManagerFour Points by Sheraton ManadoEri.Irmansjah@fourpoints.com

酒店回复: Dear Valued Guest,Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced, especially regarding the early check‑in charges, the noise disturbance at night, and the quality of the takeaway breakfast. This is certainly not the level of comfort and service we strive to provide.Please be assured that we are reviewing these matters with our entire leadership team to improve communication, enhance the room experience, and ensure better preparation of early breakfast orders. Your comments are important to us, and we truly appreciate you bringing them to our attention.We hope we may have the opportunity to welcome you back and provide you with a much more pleasant and comfortable stay.Sincerely,Eri IrmansjahHotel ManagerFour Points by Sheraton ManadoEri.Irmansjah@fourpoints.com