We stayed on the 4th floor. Room was clean and comfortable. There was definitely some noise from above early in the morning, but not terrible. There is a Starbucks, Sheetz, and a great breakfast place next door.
We did have a strange experience where we came back to our room during the afternoon and the door was cracked open, one of the TV’s was on. They were cleaning the room next door, so we asked if they had been inside our room, but no one seemed to know why the door was open. That was a little concerning.
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酒店回复: Thank you, Sean, for responding to our exit survey. I am sorry about your experience, with your door being opened in your room. I am not sure why that happened, but it does sound like housekeeping was in your room. I will look into it to see what happened. Thank you.Sincerely,
5.0分
其他
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The only things that were detractors was that the sink drain in room 204 was slow and there was a HUGE spot in the middle of the living room floor - everything else was excellent!!!!
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酒店回复: Thank you for taking the time to respond to our exit survey with a 10 out of 10 rating. We are glad you enjoyed your stay, but sorry to hear about the water and spot issue. We will look into this situation. Thank you.Sincerely,
3.0分
其他
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Skip restaurant and improve coffee
Everything was ok but the coffee and cups were bad me the breakfast was a joke.
Best to just go without breakfast and improve coffee.
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酒店回复: Thank you for taking the time to respond to our exit survey. We appreciate your business and will take your comments about breakfast into consideration. We hope you will keep us in mind the next time you are in our area. Thanks again.Sincerely,
2.0分
家庭亲子
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We arrived after check-in time to be told we would have to wait another 30 mins because they were short cleaning staff and the rooms were not cleaned yet. There were many families in the lobby waiting to be checked in. 30 mins went by and we were all still waiting. Then another employee, possibly the manager came out and started checking people in. The young man originally behind the desk did not seem like he knew what to do. We had wanted to get checked in and be on our way, we had to get going so that delayed our plans for the evening. We were impressed with the hotel, cleanliness and overall facility, but displeased with how the check-in was handled. Price was good.
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酒店回复: Thank you, Robin, for responding to our exit survey. I am very sorry to hear about the situation with checking into your room. This is not our usual way of doing business and hope you would consider giving us another try when you are in our area again and need lodging. Thank you for your comments and time in this matter.Sincerely,
4.0分
家庭亲子
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Property was nice. Great facilities for pets and breakfast was decent. Only issue was with the outside of windows were filthy with moths etc looked like they hadn’t been cleaned in a long time. Couldn’t look out the windows.
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酒店回复: Thank you for responding to our exit survey and glad you enjoyed your stay. Thanks for letting us know about the windows. I will let our maintenance staff know about your comments. Thanks again for taking the time to respond to our survey.Sincerely,
5.0分
其他
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Great place to stay
The hotel was very nice, clean and comfortable. Xavier at the front desk was extremely nice and helpful. He recommended places to eat and was one of the most professional employees I have ever met. The breakfast was nice and I definitely would stay here again.
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酒店回复: Hello, Lisa, thank you for responding to our exit survey with a 10 out of 10 rating. We are glad you enjoyed your stay with us. Thank you for mentioning Xaviar, he is a valuable associate and I will relay your compliment to him. Thanks again.Sincerely,
4.0分
其他
Very clean, and rooms were spacious, well designed and comfortable. Only reason 4 stars is no brewed coffee in hotel, only from syrup dispenser
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酒店回复: Thank you for taking the time to respond to our exit survey. We appreciate all our guests' comments, and I will pass on your suggestion about having brewed coffee. Thanks again.Sincerely,
5.0分
朋友出游
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The hotel and property was clean, quiet, and safe. There is a lounge area, pet (dog) area, and a business workstation in the main lobby.
The room was a spacious suite, very clean, with a sectional sofa, comfortable beds, a microwave and coffee/tea station with a refrigerator. There is a desk on the same wall as the large TV and a spacious closet. The USB/electrical outlet bank + clock is on the nightstand, with reading spotlights and bedside lights for each bed. There is plenty of lighting in the room. The water pressure in the shower is quite low. You have to request housekeeping if you want it daily, since the policy is that they will not come every day. The free breakfast was decent. There is lots of well lit parking, and friendly, helpful staff. The hotel is also family and pet (dog) friendly.
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酒店回复: Thank you, Tia, for taking the time to tell us about your stay. We appreciate your kind words and positive review. We hope to see you again in the future when you are in our area. Thanks again.Sincerely,
3.0分
其他
My air conditioner in my room did not work and I was told they could not change my room because hotel was full. The next day they change my room.
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酒店回复: Thank you, Sarah, for telling us about your stay. I am sorry to hear about the air conditioning in your room not working properly your first night here. It was looked into by maintenance and is not a problem any more. I hope your room the next night was better. I do hope you will stay with us again the next time you are in our area. I apologize for any inconvenience this may have caused you. Thanks again for responding.Sincerely,
整体满意 性价比高
We stayed on the 4th floor. Room was clean and comfortable. There was definitely some noise from above early in the morning, but not terrible. There is a Starbucks, Sheetz, and a great breakfast place next door.
We did have a strange experience where we came back to our room during the afternoon and the door was cracked open, one of the TV’s was on. They were cleaning the room next door, so we asked if they had been inside our room, but no one seemed to know why the door was open. That was a little concerning.
The only things that were detractors was that the sink drain in room 204 was slow and there was a HUGE spot in the middle of the living room floor - everything else was excellent!!!!
Skip restaurant and improve coffee
Everything was ok but the coffee and cups were bad me the breakfast was a joke.
Best to just go without breakfast and improve coffee.
We arrived after check-in time to be told we would have to wait another 30 mins because they were short cleaning staff and the rooms were not cleaned yet. There were many families in the lobby waiting to be checked in. 30 mins went by and we were all still waiting. Then another employee, possibly the manager came out and started checking people in. The young man originally behind the desk did not seem like he knew what to do. We had wanted to get checked in and be on our way, we had to get going so that delayed our plans for the evening. We were impressed with the hotel, cleanliness and overall facility, but displeased with how the check-in was handled. Price was good.
Property was nice. Great facilities for pets and breakfast was decent. Only issue was with the outside of windows were filthy with moths etc looked like they hadn’t been cleaned in a long time. Couldn’t look out the windows.
Great place to stay
The hotel was very nice, clean and comfortable. Xavier at the front desk was extremely nice and helpful. He recommended places to eat and was one of the most professional employees I have ever met. The breakfast was nice and I definitely would stay here again.
Very clean, and rooms were spacious, well designed and comfortable. Only reason 4 stars is no brewed coffee in hotel, only from syrup dispenser
The hotel and property was clean, quiet, and safe. There is a lounge area, pet (dog) area, and a business workstation in the main lobby.
The room was a spacious suite, very clean, with a sectional sofa, comfortable beds, a microwave and coffee/tea station with a refrigerator. There is a desk on the same wall as the large TV and a spacious closet. The USB/electrical outlet bank + clock is on the nightstand, with reading spotlights and bedside lights for each bed. There is plenty of lighting in the room. The water pressure in the shower is quite low. You have to request housekeeping if you want it daily, since the policy is that they will not come every day. The free breakfast was decent. There is lots of well lit parking, and friendly, helpful staff. The hotel is also family and pet (dog) friendly.
My air conditioner in my room did not work and I was told they could not change my room because hotel was full. The next day they change my room.