酒店回复: Dear Valued Guest,After thoroughly investigating your concerns, the front desk has clarified that we regretfully couldn't fulfill your original booking for the full 5 nights due to unforeseen circumstances. Specifically, we were overbooked by 109 rooms due to the solar eclipse event. Regrettably, we were only able to accommodate you for one night as a result. Additionally, we operate on a nightly rental basis rather than charging per night. There was never any discussion on increasing the price. Our management team is available Monday through Saturday from 7 a.m. to 3 p.m. However, please note that we prioritize the confidentiality of our team members' personal information and do not disclose it to guests.We sincerely apologize for any inconvenience caused by the overbooking situation, which resulted in a surge of inquiries. Unfortunately, despite our best efforts, neither the manager nor any staff member could resolve the situation due to the circumstances at hand. As a consequence, your reservation was regrettably canceled from your end.Best,Management
酒店回复: Dear Valued Guest,We apologize for the inconvenience you experienced with your reservation. Unfortunately, due to unforeseen circumstances, the hotel was overbooked by 109 rooms, resulting in challenges with accommodating all guests as planned.In response to the situation, management had to carefully navigate through 200 reservations to determine priority based on booking times. While we understand your frustration, it's essential to note that any guest who pre-paid and had their reservation canceled was promptly refunded.We recognize the importance of honoring reservations and ensuring that guests have a seamless experience. Rest assured, we're actively reviewing our booking procedures to prevent similar incidents from occurring in the future. We appreciate your understanding and patience during this time.Best,Management
The room wasn't to bad, but needs a deep clean. The parking is good and well lite. The bed was very noisy every time I turned it was known. It wasn't to loud had the normal noises coming from other people. A lot of peope sitting outside enjoying the weather. Staff was friendly as always. Plenty of walkable restaurants and activities. Safe neighborhood. Will stay here again.
4.0分
其他
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The staff was friendly as always. Location is great and parking is great. The room wasn't the best. The bathroom needs redone and the whole room needs some paint and new flooring. The air/heating unit needs cleaned it had a weird smell when on. The bed was comfortable and the area is quiet had a great night sleep. I would stay here again just not in the room i was in for this stay.
1.0分
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This property is severely rundown and dirty. Mold smell in the bathroom. Floors dirty, cabinets falling apart and dirt streaked, blood stain on the bed cover, trim work around bathroom door missing, tile work on bathroom wall coming off, water damage to ceiling of bathroom.
1.0分
情侣出游
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Disgusting. Got to hotel after 3pm. The room assigned to us was not clean, had pizza boxes on dresser and bedding in floor. Asked for another room and the room we got was supposedly freshly cleaned…it was not clean by any means! I have photos. We are not the type to cause a ruckus so we cleans the room ourself and stayed. NEVER AGAIN! I will be emailing corporate and sending them photos!
这是我住酒店30年来最脏的房间之一……
而且味道也太可怕了……
千万别住！
价格方面，一切如预期。房间不是很干净。房间里有很浓的烟味，我和姐姐对烟味很敏感。房间里有能用的马桶、淋浴、水槽等等，还有一个小厨房，很不错。
物超所值！如果您想使用炉灶或水槽，请自带锅碗瓢盆、杯子、纸盘、茶杯等。房间干净整洁，提供汽车旅馆的常规设施。入住过程快捷、轻松、愉快。
服务太差了，我提前几周预订了 5 晚，但当我到达办理入住手续时，他们告诉我无法履行我的预订。他们想按晚数向我收取住宿费，而且日食导致价格大幅上涨。经理不在酒店，如果你打电话给她，电话会转接到酒店，根本联系不上她。太糟糕了，我建议不要使用这个地方，即使它是世界上最后一个地方。管理层超级不诚实！
糟糕的业务。提前 6 周预订，付款，但当我尝试当天入住时，他们已经售罄，没有房间给我。公司会接受您的预订和付款，但会将房间提供给先到的人。那为什么还要接受预订呢？他们甚至不担心会把我丢在街上，尽管我提前几周就付了房费
无烟房闻起来像烟灰缸。没有热水。房间里的所有东西都很旧、过时、破损或肮脏。到处都是坏的装置。如果我可以给零分，我会
The room wasn't to bad, but needs a deep clean. The parking is good and well lite. The bed was very noisy every time I turned it was known. It wasn't to loud had the normal noises coming from other people. A lot of peope sitting outside enjoying the weather. Staff was friendly as always. Plenty of walkable restaurants and activities. Safe neighborhood. Will stay here again.
The staff was friendly as always. Location is great and parking is great. The room wasn't the best. The bathroom needs redone and the whole room needs some paint and new flooring. The air/heating unit needs cleaned it had a weird smell when on. The bed was comfortable and the area is quiet had a great night sleep. I would stay here again just not in the room i was in for this stay.
This property is severely rundown and dirty. Mold smell in the bathroom. Floors dirty, cabinets falling apart and dirt streaked, blood stain on the bed cover, trim work around bathroom door missing, tile work on bathroom wall coming off, water damage to ceiling of bathroom.
Disgusting. Got to hotel after 3pm. The room assigned to us was not clean, had pizza boxes on dresser and bedding in floor. Asked for another room and the room we got was supposedly freshly cleaned…it was not clean by any means! I have photos. We are not the type to cause a ruckus so we cleans the room ourself and stayed. NEVER AGAIN! I will be emailing corporate and sending them photos!