I didn’t even try it because the smell of the place and the mold in the bathroom turned me off.
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酒店回复: Thank you for taking the time to share your feedback. We sincerely apologize for the issues you experienced with the bathroom and the unpleasant odors — this is not the experience we want for our guests. Your comments have been shared with our housekeeping and maintenance teams to ensure these concerns are addressed immediately. We regret that your stay did not meet expectations and hope you might give us another opportunity to provide a much better experience in the future at Clarion Pointe Sulphur near Lake Charles.
5.0分
其他
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great stay
great stay for one night Sunday night checked in at 7:00 checked out at 8:30 clean room comfy beds nice pool area real quiet tv had lot channels to choose from would reccomend staff was helpfulll breakfast was good waffels cereal good coffee etc. woulld stay again
1.0分
其他
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Absolutely disgusting
This place was so dirty we left the next morning instead of staying the weekend. The tub was black, the sink had mold, there was toothpaste splatter on the mirror. The back door to the hotel didn’t lock. The entire hotel wreaked of pot. Absolutely disgusting place.
4.0分
家庭亲子
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Beds are extremely comfortable, except ours was too high for a senior to climb into easily. The room needed a few maintenance fixes, but the price of the room was very reasonable in light of those maintenance issues. Our room was adjacent to the elevator, which at first impression was concerning, but we never even heard the elevator at all! Overall, we would stay there again given the opportunity to go to Louisiana again.
5.0分
朋友出游
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The beds are super comfy! The breakfast was just cereal and oatmeal basically...no toast! Whatttt?! What hotel doesn't have toast.....? Nonetheless it was a great stay for the one night we were there...people were friendly at the desk and super helpful...and knowledgeable on the whole area....not just out the door area like some places I have been.
Get the room! Stay here!
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酒店回复: Thank you for your wonderful feedback! We’re glad you enjoyed our comfy beds and friendly, knowledgeable staff. We hear you on the breakfast variety and will definitely review our options. We’re so pleased you’d recommend staying with us and hope to welcome you again soon!
5.0分
其他
The stay was great. The $100 Dollar deposit fee a little much even though you do get it back eventually, but kind of sucks.
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酒店回复: We’re glad to hear you had a great stay! We understand the deposit may feel like an inconvenience, but it’s a standard policy to ensure the safety of our guests and property. We appreciate your understanding and hope to welcome you back soon
3.0分
其他
Bathtub smelled like mildew or mold i didn’t even want to shower in it, blanket kind of damp but not as bad as the bathroom smell
1.0分
商务出差
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Hotel is old I have stayed in other hotels off this chain and are amazing that’s why I booked here but this is really below the other hotels in the past really disappointing
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酒店回复: Thank you for sharing your feedback. We're very sorry to hear that your experience did not meet the expectations you’ve come to associate with our brand. While our property is older, we are continually working on updates and improvements to enhance our guests’ comfort. We truly value your comments and will take them into consideration as we plan future upgrades. We hope you'll consider giving us another opportunity in the future.
4.0分
商务出差
Bathroom could be a bit cleaner. Hair in shower and floor
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酒店回复: Thank you for sharing your feedback and for your 8/10 rating. We sincerely apologize for the cleanliness issues in the bathroom — this is not the standard we strive for. Your comments have been shared with our housekeeping team to ensure this is addressed. We hope to have the opportunity to provide a better experience on your next stay at Clarion Pointe Sulphur near Lake Charles.
担心
他们向我收取了一个房间每次押金200美元的费用，费用加倍了，这就是为什么是200美元，他们还没有退还给我，它已经与银行处理过并且已经收费了，这只是应该是押金100就可以退了 但是事实并非如此，交易已经扣费了，我该怎么做才能把它们退还给我呢？
Bathroom Mold and Stagnant Odor
I didn’t even try it because the smell of the place and the mold in the bathroom turned me off.
great stay
great stay for one night Sunday night checked in at 7:00 checked out at 8:30 clean room comfy beds nice pool area real quiet tv had lot channels to choose from would reccomend staff was helpfulll breakfast was good waffels cereal good coffee etc. woulld stay again
Absolutely disgusting
This place was so dirty we left the next morning instead of staying the weekend. The tub was black, the sink had mold, there was toothpaste splatter on the mirror. The back door to the hotel didn’t lock. The entire hotel wreaked of pot. Absolutely disgusting place.
Beds are extremely comfortable, except ours was too high for a senior to climb into easily. The room needed a few maintenance fixes, but the price of the room was very reasonable in light of those maintenance issues. Our room was adjacent to the elevator, which at first impression was concerning, but we never even heard the elevator at all! Overall, we would stay there again given the opportunity to go to Louisiana again.
The beds are super comfy! The breakfast was just cereal and oatmeal basically...no toast! Whatttt?! What hotel doesn't have toast.....? Nonetheless it was a great stay for the one night we were there...people were friendly at the desk and super helpful...and knowledgeable on the whole area....not just out the door area like some places I have been.
Get the room! Stay here!
The stay was great. The $100 Dollar deposit fee a little much even though you do get it back eventually, but kind of sucks.
Bathtub smelled like mildew or mold i didn’t even want to shower in it, blanket kind of damp but not as bad as the bathroom smell
Hotel is old I have stayed in other hotels off this chain and are amazing that’s why I booked here but this is really below the other hotels in the past really disappointing
Bathroom could be a bit cleaner. Hair in shower and floor