酒店回复: 亲爱的客人，感谢您分享您最近入住我们酒店的反馈。我们真诚地为您因酒店派对和噪音干扰而遇到的不便表示歉意，这些噪音影响了您的睡眠和舒适度。我们了解安静的环境是多么重要，尤其是带小孩旅行时，我们深感遗憾，我们未能为您提供这样的环境。您的体验并没有反映出我们努力维护的标准，我们对此给您的家人带来的任何不适深表歉意。关于您在前台的投诉，我们对您没有得到关注和照顾深表歉意。这不是我们想要提供的服务水平，我们已与我们的团队讨论了这个问题，以确保不再发生这种情况。我们也承认由于没有空调和需要打开窗户而造成的不便。您的反馈非常宝贵，我们正在探索改善设施的方法，以提高客人的舒适度。感谢您向我们提出这些问题，我们希望有机会欢迎您回来，享受更愉快的体验。诚挚的，

酒店回复: 感谢您的反馈意见。得知您对我们的住宿感到不愉快，我们深表遗憾，对于给您带来的不便，我们深表歉意。我们向您保证，我们将来会考虑这些建议。禁烟政策很严格，我们不允许在公共场所吸烟。相关顾客被告知不要在阳台上吸烟，因为这会打扰其他客人，而且我们是无烟场所。不幸的是，在露台和阳台上，在室外区域，我们无法管理客人的行为。我们希望能够再次欢迎您光临我们的酒店，并完全满足您的期望。

酒店回复: Dear Andreea, Thank you so much for taking the time to share your wonderful experience at our hotel. We are thrilled to hear that you had an excellent stay, and we genuinely appreciate your kind words. It's fantastic to know that you enjoyed our rooms and that they provided you with a true mountain-side experience. We are delighted that you found our SPA facilities relaxing and comfortable, and it's great to hear that our colleagues, Roxana, Razvan and Miruna contributed positively to your stay. Your compliments on our food are very much appreciated, and we are delighted to have met your expectations. We always strive to provide our guests with the best experience possible, and it's rewarding to hear that we succeeded during your visit. Thank you once again for choosing to stay with us, and we look forward to welcoming you back in the future. If you ever have any specific preferences or requests for your next visit, please don't hesitate to let us know, and we will do our utmost to make your stay even more enjoyable. Warmest regards,

酒店回复: ¡Muchas gracias por compartir su experiencia en nuestro hotel! Nos complace saber que su estadía fue satisfactoria y que nos considera un buen hotel para visitar el área de Brașov y Bran. Nos enorgullecemos de nuestra ubicación en medio del bosque, lo que permite a nuestros huéspedes disfrutar de un entorno tranquilo y natural mientras exploran la zona.Nos encantaría darle la bienvenida nuevamente en el futuro y brindarle otra experiencia inolvidable.Saludos de Poiana Brasov!