酒店回复: Thank you, Cristian, for sharing your feedback. We are pleased to hear that you found your stay comfortable, that the suite was clean, and that you enjoyed our social areas.As a reminder, we are a Hotel-Apartments property, and the design of each suite may vary slightly. However, all of our photos are recent, accurate, and clearly display the different room types we offer. If a guest has a specific preference for a suite design, we always encourage contacting us in advance so we can help reserve the apartment that best matches their expectations.We are committed to maintaining both comfort and cleanliness, and we are continuously improving our facilities to ensure an enjoyable stay for all of our guests. We truly value your comments and look forward to welcoming you again.

酒店回复: Dear Kim,Thank you for your feedback. We are truly sorry to hear about the inconvenience with your vehicle.Please note that our property provides official parking permits, which are required to be visibly placed on the dashboard at all times. This is necessary because the parking area is monitored by an outside towing company, and any vehicle without a visible permit may be towed, regardless of payment.We explain this policy to all guests at check-in, and it is also clearly posted throughout the parking area to help prevent situations like this.If you believe there was any misunderstanding or if you need documentation for the towing company, we will be happy to assist you. Please contact our office directly so we can help resolve the matter.

酒店回复: Thank you for your wonderful review! We're glad you enjoyed your stay and appreciated our space. We appreciate your feedback about the shower and will have our team look into it. We hope to welcome you back again soon!

酒店回复: Dear Eric,Thank you for your feedback. We strive to ensure all important details, including deposits, parking, and fees, are readily available on *******. This information is clearly listed before making a reservation, allowing guests the opportunity to review it in full. We also encourage guests to reach out directly to the hotel with any questions or clarifications.Our goal is complete transparency, and we never wish for guests to encounter unexpected charges upon arrival. For future bookings, we kindly recommend reviewing all provided information thoroughly to ensure there are no surprises.Please don’t hesitate to contact us if you have any further questions or need assistance.

酒店回复: Dear Aimette,¡Muchas gracias por su comentario tan amable! 🌟Será un placer recibirla nuevamente cuando decida vacacionar por aquí. Siempre será bienvenida en nuestra propiedad.

酒店回复: Dear Betty,Thank you so much for your 5-star review! We’re delighted to hear that you found your stay peaceful and comfortable. It was a pleasure hosting you, and we hope to welcome you back again soon!

酒店回复: Dear Johana,Thank you for your feedback. We are truly sorry to hear that your experience did not meet your expectations, especially regarding the cleanliness of the kitchen, bathroom, and floor.Cleanliness is one of our top priorities, and we sincerely apologize if the apartment was not prepared to our usual standards upon your arrival. We are currently addressing this issue with our housekeeping team to ensure it does not happen again.Your comments are very important to us and help us improve. We appreciate your stay and hope you will give us another opportunity to provide you with a better experience in the future.Kind regards,Sheridan Suites Apartments Hotel Management

酒店回复: Dear Majid,Thank you for sharing your feedback. We sincerely apologize for the issues you experienced during your stay. This is not the standard we aim to provide, and we regret that we were not made aware of these concerns while you were on the property.If a guest ever encounters cleanliness or maintenance issues, we encourage them to notify us immediately so our team can resolve the problem right away or offer an alternative room when available. We truly wish we had been given the opportunity to address your concerns during your stay.Your comments have been shared with our housekeeping and maintenance teams to ensure this does not happen again. We appreciate your feedback, as it helps us improve the experience for all guests.

酒店回复: Dear Liana,Thank you for taking the time to share your feedback. We are very pleased to hear that you found the room spotless and our staff helpful and friendly. It’s wonderful to know you enjoyed the clean swimming pool, the grill, bicycles, and the convenient location near shops and restaurants.We apologize for the inconvenience regarding the can opener and the smell in the room. We wish you had informed us during your stay, as our team would have gladly brought a can opener right away and addressed the odor issue immediately. Your comfort is very important to us, and we will review this with our housekeeping team to ensure it does not happen again.Thank you once again for staying with us. We hope to welcome you back on your next visit!

酒店回复: Dear Ying,Thank you for taking the time to share your feedback. We’re pleased to hear that you enjoyed the cleanliness of your room and the newly renovated bathroom. Our team truly appreciates your kind words about their service — they strive every day to make each guest’s stay as comfortable and pleasant as possible.We’re glad you had a positive experience and hope to welcome you back again soon!