酒店回复: Thank you for rating your recent stay with us 9.5/10 and for sharing such a detailed and thoughtful review. We are delighted to know that you enjoyed the convenience of our location, the spacious sea view room with its stunning vistas, and the relaxing atmosphere of our poolside and beach facilities. It is wonderful to hear that you were able to experience the beauty of the sunset from our resort, even if the weather did not always cooperate.We are also pleased that you appreciated the shuttle services and island-hopping tours offered directly from the hotel pier, and that our team’s service left you with a positive impression. During your stay, the resort was operating at a high occupancy, and it is very encouraging to learn that you were still able to enjoy a comfortable and memorable experience throughout.

酒店回复: Dear Xiaotungg,Thank you for your perfect rating and wonderful review. We are delighted to know that you enjoyed our extensive facilities, clean and comfortable environment, and the convenience of our location. It is equally rewarding to hear that our team’s service and friendly engagement left such a positive impression on you.Your kind words serve as great encouragement for us to continue delivering exceptional hospitality and memorable experiences to all our guests.We truly appreciate your recommendation and look forward to welcoming you back to The Magellan Sutera Resort for another relaxing and enjoyable stay.

酒店回复: Dear Valued Guest,Thank you for taking the time to share your wonderful review and for awarding us a perfect 10/10 rating. We are truly delighted to know that you found your stay with us worthwhile and memorable.Your kind comments on our environment being one of the best in Kota Kinabalu, along with our service, laundry facilities, and breakfast offerings, are sincerely appreciated. We are also grateful for your understanding regarding our facilities, and we are pleased to know that cleanliness and overall comfort met your expectations.It is especially rewarding to hear that you would recommend The Magellan Sutera Resort to fellow travellers. Such encouragement means a great deal to our team and motivates us to continue delivering enjoyable and meaningful experiences for our guests.We truly hope to have the pleasure of welcoming you back for another relaxing and memorable stay in the near future.

酒店回复: Dear Ms Hayley122,Thank you for your perfect 10/10 rating and for sharing your thoughtful review following your stay with us. We are delighted to know that you found our resort to be great value for money and appreciated the convenience and comfort we offer despite our intimate size.We are pleased that our proximity to the marina made island hopping easy and hassle-free for you. While pricing may vary, we are glad that the convenience and accessibility added value to your overall experience. It is also wonderful to hear that you enjoyed the variety of dining options available within the Sutera Harbour Resort, including the neighbouring sister hotel, Pacific Sutera Hotel, which offers a wider selection of Western and local cuisines.Your kind feedback is truly appreciated and serves as great encouragement to our team. We hope to have the pleasure of welcoming you back to The Magellan Sutera Resort for another enjoyable and relaxing stay in the future.

酒店回复: Dear Johnisme,Thank you for choosing The Magellan Sutera Resort and for taking the time to share such an encouraging review. We are truly delighted to know that our location, service, and facilities made your stay enjoyable, and that our bedding and cleanliness provided the comfort and reassurance you were looking for.Your kind words & your perfect score of 10/10, mean a great deal to our entire team. We also appreciate your thoughtful mention of areas with room for minor improvements, and rest assured that your feedback will guide us as we continue striving for even higher standards.It is wonderful to hear that you would recommend our resort so confidently for both business and leisure, and that we remain your first choice for future visits to the city. We look forward to welcoming you back for another memorable stay soon.

酒店回复: Dear Valued Guest,Thank you very much for awarding us a perfect 10/10 rating and for taking the time to share your kind review. We are delighted to know that you appreciated the resort’s welcoming atmosphere, as well as the spaciousness and comfort of our rooms.While our resort reflects a classic charm that comes with time, it is truly encouraging to hear that the ambience and overall experience made a positive impression on your stay. Your comments motivate us to continue maintaining our facilities while enhancing the comfort and service our guests enjoy.We are especially pleased to know that you would choose to stay with us again, and we very much look forward to welcoming you back on your next visit to Kota Kinabalu.Thank you once again for your support and recommendation.

酒店回复: Dear Valued Guest,Thank you for taking the time to share your recent experience with us. We are truly sorry to learn that your stay fell far below expectations, and we sincerely apologize for the inconvenience and disappointment you encountered.It is deeply concerning to hear about the unpleasant odor in your room and the missing amenities such as the hairdryer and slippers. What is even more regrettable is the lack of follow-up after you contacted our front desk. This is not reflective of the service standards we uphold, and we fully understand your frustration.Please be assured that we are addressing these issues with our Housekeeping and Front Office teams as a matter of priority. Timely assistance and room readiness are fundamental, and we will reinforce our procedures to prevent such lapses from happening again.While we are glad you found the surrounding environment beautiful, we recognize that this alone cannot make up for the shortcomings you experienced. We truly appreciate your feedback as it helps us improve both our facilities and our service delivery.We hope you will consider giving us another opportunity in the future to provide you with a much more comfortable and enjoyable stay.

酒店回复: Dear Valued Guest,Thank you for taking the time to share your detailed feedback and for rating your stay with us a wonderful 9.2 /10. We are delighted that you appreciated our grand lobby, swimming pool, and the resort’s serene ambiance.We have noted your comments regarding the check-in experience and the lack of assistance with your luggage upon arrival. Please accept our sincere apologies for this oversight, especially after your late journey from Semporna. Your feedback has been shared with our Front Office team for improvement, as we always strive to provide a warm and seamless welcome for all guests, regardless of the time of arrival.We also appreciate your observation on the beach area and room design. While our rooms reflect the resort’s classic style, we are continuously working on enhancements to ensure both comfort and contemporary appeal.For future visits, please note that the resort provides a complimentary daily shuttle service to and from the city centre, which offers guests convenient access to nearby attractions and shopping areas.Thank you once again for staying with us. We truly value your feedback and hope to have the pleasure of welcoming you back for an even more enjoyable experience.

酒店回复: Dear Valued Guest,Thank you very much for your wonderful review and perfect rating. We are truly delighted to know that you had such an enjoyable stay with us and that you appreciated our swimming pools, beach activities, and the beautiful sunset views. It’s also great to hear that you found your room clean, comfortable, and ready for check-in upon your early arrival.Your kind words are a great encouragement to our team, who strive to ensure every guest experiences the best of comfort and relaxation. We sincerely hope to have the pleasure of welcoming you back again soon for another memorable vacation in Kota Kinabalu.

酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback with us and for rating your stay an 8/10. We truly appreciate your kind support.We understand that during the Christmas and New Year festive period, combined with the winter school holidays, our pool area was livelier than usual, especially with many families enjoying their vacation. We appreciate your understanding in this regard and are glad to know that you were able to enjoy a more tranquil experience at our neighbouring sister hotel’s pool.Your comments are valuable to us as we continuously strive to balance a welcoming environment for families while also ensuring comfort and relaxation for all our guests, particularly during peak holiday seasons.We sincerely hope to have the pleasure of welcoming you back in the future for an even more enjoyable and relaxing stay.