1/5 – Very Disappointing Experience My daughter and her friends stayed at Hakuba Gondola Hotel during a trip to Japan. After eating at the hotel restaurant, my daughter became unwell and was sick on the bedspread — an unfortunate accident. She apologized profusely, offered to arrange dry cleaning, and even suggested buying a brand-new bedspread, which would have cost far less than their excessive demands. The hotel charged a $150 cleaning fee from their deposit and later attempted to add a further $300 to replace the bedspread. The girls were given little opportunity for reasonable discussion, and the charges felt disproportionate, particularly given that the rest of the bedding and linens in the room were already in average condition at best. The most disappointing aspect was how the situation was handled by staff. The following day, staff members raised the issue in a casual, almost gossipy manner, with comments such as “a little birdie told me you were sick last night,” which was highly unprofessional and inappropriate. My daughter requested to speak with the manager multiple times, and when she finally had a conversation, the manager, Lee, was confrontational, dismissive, and treated these polite girls like criminals over a simple mishap, offering no empathy or reasonable resolution. As a parent, it’s extremely disappointing to see young travellers treated this way while far from home. There are far better accommodation options in Hakuba that handle situations like this with fairness and basic understanding. I would recommend staying elsewhere.
房间里只有两条毛巾，没有任何其他设施。
公厕和公园的厕所一样脏乱。
淋浴间又湿又暗又冷，只有一个吹风机。
即使只住了一晚，停车费也要2000日元。
提供欧陆式早餐。
我预订了两晚，但实在住不下去了。（120美元）
平心而论，如果是在新西兰，这算不上什么高档旅舍；但如果按日本的标准来算，那绝对是我住过的最差的旅舍。
我在贡达尔酒店度过了一段美好的时光。酒店干净、舒适、维护良好，让我的住宿体验非常愉快。员工们热情友好、乐于助人，总是尽力满足我们的任何需求。酒店的服务和整体氛围都非常棒，让我在整个入住期间都感到宾至如归。我一定会向所有正在寻找理想下榻之处的人推荐贡达尔酒店。
如果您追求便利，那么这家酒店绝对物超所值，距离八方尾根滑雪场🎿缆车仅100米。酒吧很棒，我们玩得很开心。但房间设施简陋，没有任何便利设施，而且到电梯需要爬很长的楼梯……非常感谢那些出色的澳大利亚员工，是他们让这家酒店充满活力。Olivia和Kira也竭尽全力帮我搬行李。早餐就像在夏令营🏕一样，我实在忍不住笑了，好好享受你的煮鸡蛋吧。
这里的员工都很棒。可惜管理层把他们安排到这种地步。
设施状况非常糟糕，维护得参差不齐，地面上积雪不断，屋顶上掉落的巨石，接待处的入口也非常危险。这是我们遇到的最糟糕的情况；没有班车去酒店。路面结冰，又打不到出租车，所以我们带着装备和行李箱在周围徘徊了一个半小时，在经过12个小时的路程后，还在冰上摔了两次，非常严重。
我们没有去滑雪，而是计划第二天去滑雪坡道，把行李拖回汽车站托运，为出发做准备。
这家酒店不是酒店，更像是宿舍/旅社。共用的浴室在我们住的4楼，离我们家隔着一层楼，其中一个坏了，3楼女厕所的另一个浴室漏水，而且很臭，导致水漫金山。消防出口被旧床和家具堵住了，有的用窗闩锁着，有的门拆了就打不开了，还有的连喷头都没有。就消防安全疏散而言，这里非常危险。走廊错综复杂，储物柜也没有锁，很难找到出口。我从来没有去过公共淋浴间，但看到一些关于不穿拖鞋就不能进去的低俗评论后，我选择了温泉（步行20分钟）。如果你想在那里舒服地泡个澡，需要额外支付3000日元，比村里的温泉还贵。总的来说，工作人员和电梯位置都非常棒。
确实名副其实，没有多余的装饰
这是一家非常基本的酒店，主要面向年轻的澳大利亚游客。它位置极佳，毗邻八方尾根缆车和几家受欢迎的酒吧/餐厅。房间很干净，工作人员总体上非常乐于助人，但建筑的物理状态和柴油气味有点令人不快。早餐很简单，但酒店要辩解的是，一切都与描述完全一致，价格反映了您在这里享受的价值。
贡多拉酒店太方便了。它毗邻贡多拉和餐馆。接待人员非常友好（谢谢马克和所有接待人员），帮助您解决所有疑问等。免费早餐。他们昨天做了一顿可爱的团体晚餐（日式火锅）。从房间看到的景色很棒。
位置不错。酒吧很吵，直到很晚才有声音。房间很脏，墙上有洞。大多数员工都很有礼貌，但有一位员工在登记入住时态度很粗鲁。对于年轻的派对人群来说，这可能是个不错的选择。
巨大的虫子在房间里飞来飞去。缺乏酒店洗漱用品，房间里没有饮用水，热水器旧，噪音大。没有吹风机没有纸巾没有每日清洁服务早餐质量差。每天都一样 与服务相比价格高得离谱
房间里什么都没有，毛巾、纸巾、冰箱、厕所。只有淋浴没有大浴缸。大多数客人是外国人。工作人员在 16:00 之前只有外国人。安排快递服务也很困难。附近没有停车场1000日元一天。房间暖气充足。早餐只有面包和咖啡，但也足够了。顾名思义，它靠近缆车平台。 WiFi 仅在会议室可用。入口处设有自动售货机。如果不吃晚饭，喜欢日料的话，附近吃饭的地方不多。
1/5 – Very Disappointing Experience My daughter and her friends stayed at Hakuba Gondola Hotel during a trip to Japan. After eating at the hotel restaurant, my daughter became unwell and was sick on the bedspread — an unfortunate accident. She apologized profusely, offered to arrange dry cleaning, and even suggested buying a brand-new bedspread, which would have cost far less than their excessive demands. The hotel charged a $150 cleaning fee from their deposit and later attempted to add a further $300 to replace the bedspread. The girls were given little opportunity for reasonable discussion, and the charges felt disproportionate, particularly given that the rest of the bedding and linens in the room were already in average condition at best. The most disappointing aspect was how the situation was handled by staff. The following day, staff members raised the issue in a casual, almost gossipy manner, with comments such as “a little birdie told me you were sick last night,” which was highly unprofessional and inappropriate. My daughter requested to speak with the manager multiple times, and when she finally had a conversation, the manager, Lee, was confrontational, dismissive, and treated these polite girls like criminals over a simple mishap, offering no empathy or reasonable resolution. As a parent, it’s extremely disappointing to see young travellers treated this way while far from home. There are far better accommodation options in Hakuba that handle situations like this with fairness and basic understanding. I would recommend staying elsewhere.