Worst hotel experience we’ve ever had. One bed was broken with the box spring shoved underneath. The bedding was wrinkled, stained, and clearly unwashed. Roaches were crawling in the room. There was a bottle of lubricant in the nightstand drawer. The towel rack was ripped off the wall. Unsafe area with suspicious activity in the parking lot. We were forced to stay a few hours due to exhaustion and had to throw away our luggage afterward. Disgusting. DO NOT STAY HERE.
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酒店回复: Dear Chelsey, I appreciate you sharing your feedback following your stay at the HomeTowne Studios Augusta. I was saddened to read that your stay fell short of your expectations due to the insects you reported, the broken bed and soiled bedding among your other concerns. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with their specialists to ensure everything is as it should be. In the future, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,MatthewRed Roof Management RediResponse Specialist
4.0分
商务出差
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Our stay was fair. I was there for a business trip. The owner initially refused to give me a receipt because I booked through ******* but payment went to them. They eventually gave it to me. I needed it for a business expense. The washing machines were both down. The area is being remodeled. Flies were evrywhere from garbage. And someone was blasting music 2 doors down from us. The toilet got clogged, I asked for a plunger, at first thy did not know what I was talking about.
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酒店回复: Dear Telisha, Thank you for taking the time to tell us about your experience at the HomeTowne Studios Augusta. I understand how essential it is to have a smooth business trip, and I apologize for the initial problem with the receipt and any inconvenience caused. The washing machines being out of order, the remodeling disruptions, the issue with flies from garbage, the noise, and the clogged toilet are all disappointing. I assure you we're taking action to resolve these problems and improve our service.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Very truly yours,Ann Red Roof Management RediResponse Specialist
1.0分
商务出差
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the hotel has a filthy pool, rooms with doors off, the rooms were filthy and disgusting, smelled like smoke and mold. i went to a different hotel after five minutes of being there
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酒店回复: Dear Demetria,Thank you for taking the time to tell us about your experience at HomeTowne Studios Augusta. It's disheartening that you may have encountered a room in disrepair and in such poor condition regarding cleanliness and odors. In response to your feedback, I am sharing your feedback with management to ensure that your concerns are addressed.It is our intention here at Red Roof to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns and it would be our pleasure to have you stay with us again in the future to show you the positive strides taken to enhance your experience with us.Very truly yours,ReyRed Roof ManagementRediResponse Specialist
1.0分
其他
It wss terrible .
The price was too high $151.00 . Hole in bathroom wall at the bottom. No toilet seat. Heat was on but still cold.
1.0分
其他
Do not stay here….walls had dents….. walls were half painted….bathroom had mold all over tub toilet ran entire time…..
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酒店回复: Dear Charles,Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios Augusta. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the appearance of the room and that you felt you saw mold in the bathroom. I will share this feedback with the staff right away to have it looked into and addressed.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,JoeRed Roof Management RediResponse Specialist
1.0分
其他
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Augusta Trip 2025
I had a 3-day stay and left one day short, the pictures will show the bad state of repair the facility is, the shower / bathroom was filthy and when I asked to leave and get credit for the night I did not use the staff could not give me a resolution. All I am looking for is a credit
2.0分
其他
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Our trip wasn't much of a trip,struggles in life are real,you'd think the hotel of your choice would keep you comfortable. We didn't have a TV our entire stay and I told them as soon as I figured it out on the first night and I was told it was bcuz of cloud coverage well next morning still same problem so they told me theyd fix the problem the following day and sure great for them but our time was up So it really didnt matter to us. Oh yes and then we had a little spill in our room and I tried to clean it and we'll we needed more dry towels so I asked if I could get a clean dry towel and she said no not til the morning,well what am I going to wash my butt with? She said she doesn't care take care in the morning. I will never ever go to this hotel again.
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酒店回复: Dear Anonymous,Thank you for taking the time to tell us about your experience at the HomeTowne Studios Augusta. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the cleanliness of the room and that the television was faulty during your stay.I will make sure to share your comments with the rest of our team. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,JoeRed Roof Management RediResponse Specialist
1.0分
其他
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Poor customer service from female at front desk.
The overall stay was fine. Not the best not the worst. It was worth the cost. The rooms are dated. You can hear your neighbors. I had to sweep and mop my room as well as washed the bedding. We wanted to extended our stay a few days however my credit card declined because my bank thought the transaction strange and flagged it. I pleaded with the front desk staff to allow me time to speak to my bank and rectify the issue they told me I had till 11:30 as it was already 11:12 and check out was 11. By 11:22 they were knocking on the door telling us we needed to leave. I packed my stuff and left, they refused to give me my security deposit even though nothing was damaged or missing. Booked at a much nicer hotel not too far away. Honestly I think we get what we pay for. Tried to save a few bucks. I would have given a better review but my interaction with the front desk staff was downright awful.
1.0分
其他
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During my stay, they had an issue. What i would guess is that their water pipes busted. So they cut the water off, never informed anyone about it and the water was off for three days. After the fact when the water was cut on, the water heater wasnt working for the following days. Not sure when because i refused to stay any longer in that establishment. Lastly they refused to compensate my stay. Terrible experience and Terrible services.
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酒店回复: Dear Tammy, Thank you for taking the time to tell us about your experience at the HomeTowne Studios Augusta. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the issue you had concerning the water, at Red Roof we always try to provide the best service to all our guests, so it's sad to know that this was not achieved during your visit.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you for leaving a review and we hope we can serve you better in the future.Very truly yours,AnthonioRed Roof Management RediResponse Specialist
没有
Worst hotel experience we’ve ever had. One bed was broken with the box spring shoved underneath. The bedding was wrinkled, stained, and clearly unwashed. Roaches were crawling in the room. There was a bottle of lubricant in the nightstand drawer. The towel rack was ripped off the wall. Unsafe area with suspicious activity in the parking lot. We were forced to stay a few hours due to exhaustion and had to throw away our luggage afterward. Disgusting. DO NOT STAY HERE.
Our stay was fair. I was there for a business trip. The owner initially refused to give me a receipt because I booked through ******* but payment went to them. They eventually gave it to me. I needed it for a business expense. The washing machines were both down. The area is being remodeled. Flies were evrywhere from garbage. And someone was blasting music 2 doors down from us. The toilet got clogged, I asked for a plunger, at first thy did not know what I was talking about.
the hotel has a filthy pool, rooms with doors off, the rooms were filthy and disgusting, smelled like smoke and mold. i went to a different hotel after five minutes of being there
It wss terrible .
The price was too high $151.00 . Hole in bathroom wall at the bottom. No toilet seat. Heat was on but still cold.
Do not stay here….walls had dents….. walls were half painted….bathroom had mold all over tub toilet ran entire time…..
Augusta Trip 2025
I had a 3-day stay and left one day short, the pictures will show the bad state of repair the facility is, the shower / bathroom was filthy and when I asked to leave and get credit for the night I did not use the staff could not give me a resolution. All I am looking for is a credit
Our trip wasn't much of a trip,struggles in life are real,you'd think the hotel of your choice would keep you comfortable. We didn't have a TV our entire stay and I told them as soon as I figured it out on the first night and I was told it was bcuz of cloud coverage well next morning still same problem so they told me theyd fix the problem the following day and sure great for them but our time was up So it really didnt matter to us. Oh yes and then we had a little spill in our room and I tried to clean it and we'll we needed more dry towels so I asked if I could get a clean dry towel and she said no not til the morning,well what am I going to wash my butt with? She said she doesn't care take care in the morning. I will never ever go to this hotel again.
Poor customer service from female at front desk.
The overall stay was fine. Not the best not the worst. It was worth the cost. The rooms are dated. You can hear your neighbors. I had to sweep and mop my room as well as washed the bedding. We wanted to extended our stay a few days however my credit card declined because my bank thought the transaction strange and flagged it. I pleaded with the front desk staff to allow me time to speak to my bank and rectify the issue they told me I had till 11:30 as it was already 11:12 and check out was 11. By 11:22 they were knocking on the door telling us we needed to leave. I packed my stuff and left, they refused to give me my security deposit even though nothing was damaged or missing. Booked at a much nicer hotel not too far away. Honestly I think we get what we pay for. Tried to save a few bucks. I would have given a better review but my interaction with the front desk staff was downright awful.
During my stay, they had an issue. What i would guess is that their water pipes busted. So they cut the water off, never informed anyone about it and the water was off for three days. After the fact when the water was cut on, the water heater wasnt working for the following days. Not sure when because i refused to stay any longer in that establishment. Lastly they refused to compensate my stay. Terrible experience and Terrible services.