酒店回复: Thank you very much for taking the time to share your wonderful feedback. We are delighted to hear that you enjoyed our garden views, breakfast selection, and the comfort of our concept room. It is also great to know that our convenient location near Nishi Hongan-ji Temple and the shuttle service to Kyoto Station made your stay more pleasant.Your kind words encourage us to continue providing a comfortable and memorable experience for all our guests. We look forward to welcoming you back on your next visit to Kyoto.
酒店回复: Please accept our sincere apologies for the inconvenience and discomfort you experienced during your stay, despite having chosen our hotel from among many others. We would also like to express our heartfelt thanks for taking the time to share your detailed feedback with us.
We regret that our location and transportation access did not meet your expectations. While our hotel is situated away from the city center and is favored by guests who value a quiet environment, we understand that this may result in some inconvenience in terms of accessibility.
We also sincerely apologize that our breakfast offerings did not meet your satisfaction. We will carefully review the menu composition and quality to ensure that the content provided is commensurate with the price.
Furthermore, we are truly sorry to hear that you felt unwell due to the cold temperature in your room. We deeply regret that we were unable to provide you with a comfortable resting environment. Please note that the air conditioning in some of our guest rooms is centrally controlled, allowing only airflow adjustment within the room. All Concept and Premium rooms, however, are equipped with individual temperature controls, and we hope this information will be helpful for your consideration when making a future reservation.
Should you have another opportunity, we would be grateful if you would consider staying with us again after these improvements.
Thank you once again for sharing your valuable feedback.
4.2分
标准单人房
独自旅行
现在可能淡季 价格很便宜,入住时间下午两点也比正常酒店要早一小时,退房可以延到12点。房间一般没有干湿分离但还算干净装修也不差,大厅还是挺气派的,服务不错甚至还能叫room service
酒店回复: Thank you very much for staying with us and for sharing such a detailed and thoughtful review. We are delighted to hear that you were very satisfied with your stay, the room preparation, and the Executive Lounge. It’s wonderful to know that you enjoyed the relaxing atmosphere, as well as the hospitality of our staff and the convenience of our shuttle service. We appreciate your comment regarding the hair dryer, and we will share your feedback with our team for future improvements. We truly look forward to welcoming you back on your next visit to Kyoto.
酒店在西本愿寺旁边,大厅园林景观秀美。餐厅出品很有水准。西式自助早餐品类丰富,人很多但也很有秩序。日式早餐是定食。概念房有日式拉门式落地窗,房间还算宽敞,明亮整洁。交通便利,周围安静。有穿梭巴士去京都站。
以前住过几次东急的酒店,感觉还可以,但是这家东急酒店地理位置很差,交通非常不方便,门口附近也没有公交车站。去地铁站至少步行10分钟以上。酒店去京都站的穿梭巴士30分钟一班,也是需要等待比较长的时间。
3300日元一位的早餐也是非常简单的,还不如普通商务酒店1800日元的早餐。
最可恶的是,大冬天的晚上房间温度很低,第一晚半夜就被冻醒,而且感冒流鼻涕了。而且空调面板是不能调节温度的,只能调节风量。
最近酒店还在装修,所以第二天白天就在外面逛了一整天,京都的出租车费比较贵,从河原町打车回酒店二公里花了1600日元。还是住京都站附近比较方便。
现在可能淡季 价格很便宜,入住时间下午两点也比正常酒店要早一小时,退房可以延到12点。房间一般没有干湿分离但还算干净装修也不差,大厅还是挺气派的,服务不错甚至还能叫room service
房间干净,部分楼层在装修,自助早餐种类多。
位置就在西本愿寺的旁边,每小时有两班京都站接送车。
房间里送了一瓶矿泉水。
非常非常满意这次的住宿,按照我的要求准备了房间。很满意。我的房间有行政酒廊服务,有小食和饮料咖啡茶酒,可以坐坐放松一下。房间设施保养维护得非常好,电器静音。唯一不足就是电吹风太老式了,要吹很久。酒店的接待素养非常高,包括前台接待和短驳车服务,很人性化也非常周道。京都站的接驳巴士停车点在京都站后背,靠近八条东口出来,都是打车巴士接客的这块区域。早8点到晚8点半来回穿行,很方便。看我最后2张图片。
一共住了四晚,最后一个早餐是在日式餐厅吃的,很精致,可以尝试一下。自主早餐的杏仁布丁很好吃哦。
非常非常棒的酒店。干净卫生漂亮素雅。真的很棒。酒店内部环境很好。工作人员很耐心很热情,服务很专业的团队。
房间很安静,早饭日式和西式自助可选。大堂边上有一家伴手礼的商店,17点营业结束,可买点东西送人。位置离西本愿寺很近,巨大银杏树很美。距离地铁走六七分钟。
号称五星级酒店,但早餐水准远低于预期,也没有温泉设施。健身房更是被闲置,简直像个仓库。员工的服务态度也配不上这个档次。(停车费还要额外收2000日元,下午3点入住竟然给了一楼的壁景房,真是“有才”啊~ 估计不会再来第二次了)不推荐!
酒店员工非常热情友好,房间也很干净。酒店提供木质婴儿床(适合一岁以下婴儿),这在日本的许多酒店中并不常见。自助早餐种类丰富又美味,或者(不是每天都有)可以选择在酒店的另一个餐厅享用传统日式早餐,那里环境布置也很有特色。一切都非常美味和有趣。
房间的缺点是卫生间不太舒适。洗手台区域空间很小(没有我们住过的其他一些日本酒店那样宽敞的台面),而且马桶声音很大,门隔音效果也不好。
酒店位置离旅游景点较远,但有免费班车前往车站,附近还有商店,甚至有一家不错的传统日式居酒屋。
图为:房间窗外景色、从大堂和享用欧式早餐的餐厅望见的日式庭园、享用日式早餐的餐厅景色、电梯区域的装饰。
入住时大厅有会中文的工作人员。
离店有个女生帮我取了存放的行李,还一直把行李送上车,也提前问好车号,等车来了来等待区通知我。可是忘了看她的名牌。
酒店每天有来去京都站的免费巴士。
虽然这次是活动统一订的酒店我自己只延住一天,也没让我更换房间。觉得这家服务不错的。