酒店回复: Dear Our Valued Guest, Thank you very much for your kind feedback. We’re delighted that you enjoyed the upgraded three-bedroom beachfront villa and appreciated our reception team’s service. We apologize for the slow check-in process and will work to improve this. We’re also glad you found the airport transfer convenient and hope to welcome you back for another relaxing stay.Yours sincerely, The Hotel Management Meliá Vinpearl Phu Quoc.
酒店回复: Dear Our Valued Guest,Thank you for your feedback. We’re sorry that the cleanliness and the initial service at the front desk did not meet your expectations. This is not the standard we aim to provide, and we will address these issues with our team.We’re glad you enjoyed the hotel grounds and were satisfied with the final resolution. We appreciate your honesty and hope we may have the chance to serve you better in the future.Yours sincerely,The Hotel Management Meliá Vinpearl Phu Quoc.
1人觉得有用
4.6分
园景四卧室别墅带私人泳池
家庭亲子
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房间符合预期,稍微旧了一点,可能是印度人住宿不太在意吧,地毯和沙发不是那么干净了。
整体印度人韩国人多,我见到印度人竟然早晨在早餐用手拿吃的……够惊讶
温佩集团的酒店河粉都不错,其他吃食中规中矩
泳池海滩都中规中矩,救生员常年在,看起来挺尽职
Buggy车组织比较有序,乘客没有抢上下车迹象,
公共区域的地面有点年久失修,希望再整改
9 / 10
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酒店回复: Dear Our Valued Guest, Thank you very much for sharing your detailed feedback about your recent stay. We’re delighted to know you were satisfied with the pool, beach, and buggy service. At the same time, we truly appreciate your honest comments regarding cleanliness and facilities, which will help us improve further. We hope to have the pleasure of welcoming you back soon for an even better experience.Yours sincerely, The Hotel Management Meliá Vinpearl Phu Quoc.
酒店回复: Dear Our Valued Guest,Thank you for choosing us to celebrate your 25th wedding anniversary. We’re thrilled to know you enjoyed beautiful surroundings, and convenient services. We truly appreciate your recommendation and look forward to welcoming you back soon.Yours sincerely,The Hotel Management Meliá Vinpearl Phu Quoc.
点评来源 Trip.com
5.0分
园景四卧室别墅带私人泳池
商务出差
环境很好,但是服务员对住比较久的房间卫生做得并不很好
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酒店回复: Dear Our Valued Guest,Thank you for sharing your feedback with us. We’re glad to hear that you enjoyed the environment, but we’re truly sorry to learn that the housekeeping service for longer stays did not meet your expectations. Your comments are very important to us, and we will address this with our team to ensure better consistency in the future. We appreciate your honesty and hope to have the opportunity to provide you with a much improved experience on your next visit.Yours sincerely,The Hotel Management Meliá Vinpearl Phu Quoc.
房间非常非常大,酒店升级了三卧室泳池别墅,紧靠海边,风景很棒,白色villa很法式,早餐比较一般,入住非常非常慢,但是酒店礼宾团队真的很棒,一定要夸一下,每一个人响应都很及时,另外酒店提供机场接送这点很好,北部真的挺偏的,只适合躺酒店
酒店完全没办法匹配金钻的评级,卫生极差,但是园区环境不错,酒店的处理方式也让我们比较满意,但是有一点问题就是刚开始我没有表现的很强硬的时候,前台的态度对中国人极差,直到经理来了我全程流畅英文才有好转,总之虽然处理方案比较满意,但是下次会选别家..
房间符合预期,稍微旧了一点,可能是印度人住宿不太在意吧,地毯和沙发不是那么干净了。
整体印度人韩国人多,我见到印度人竟然早晨在早餐用手拿吃的……够惊讶
温佩集团的酒店河粉都不错,其他吃食中规中矩
泳池海滩都中规中矩,救生员常年在,看起来挺尽职
Buggy车组织比较有序,乘客没有抢上下车迹象,
公共区域的地面有点年久失修,希望再整改
这次带着儿子来庆祝结婚25周年,非常之有意义。免费帮我升级了3房,房间地方非常之大而且干净又整洁。布置及设备也非常好。环境优美,早餐也非常美味,出入有高尔夫球车接送,而且非常快捷便利,去动物园及大世界等附近也非常方便,还有免费专车接送。是我这趟富国岛最满意的住宿 ,最后还安排了接送专车回机场,让我们过了一个非常难忘的假期。这个价位觉得非常超值,一定会推介,以后再来一定会入住。
环境很好,但是服务员对住比较久的房间卫生做得并不很好
酒店员工们体贴入微的关怀和热情洋溢的笑容,让我度过了一段难忘的时光。这真是一个让人想再次入住的地方,太棒了!
早餐很棒,房间也非常好。
唯一美中不足的是,刚进房间的时候,客厅地板上有些黏糊糊的东西。除此之外一切都很完美!
服务也是一流的,非常友好。
有很多韩国客人。
受到了贵宾般的待遇,对顶级的服务非常满意,这是一次愉快的旅行。
2025年6月,与家人共度的珍贵假期
这次带着过生日的孩子旅行,富国岛美利亚珍品酒店让我重新体验了“休憩”的真谛。
在私密的泳池别墅里开启悠闲的早晨,泳池之外是宁静的大海,还有每日都令人惊艳的自助早餐,这些都是酒店的亮点✨。
工作人员也很友好,儿童俱乐部和水上乐园都让孩子们非常满意。当然,酒店位于岛屿北部,离市区有点远,但度假村内就有足够的娱乐设施,所以反而更棒了。
推荐给想安静放松的人。
位置:酒店距离机场大约一小时车程,但离游乐园非常近。
酒店:感觉这家酒店已经开了十年了。我们的房间有点旧,但尚可接受。我们被升级到了一间两卧室房,可能是为了让客人都住得近一些,因为酒店有很多别墅。马桶冲水不太好,马桶座圈也坏了。*到处都很滑,一定要非常小心*
餐饮:餐厅服务很棒——员工乐于助人,食物也非常美味。早餐选择很多。不过有点心疼煎蛋台的员工——人太多了,他们看起来应接不暇。
服务:前台一开始很帮忙。退房那天,我们提出延迟退房,他们和经理确认后同意了。但后来,工作人员一直催促我们写点评。我丈夫同意了,但他们不停地问,弄得我们有点不舒服。我猜他们有点评指标,但这真的有点过头了。
总的来说,这是一家不错的四星级酒店。