酒店回复: Dear Arnesha, On behalf of our team, we appreciate you staying with us and providing a review. Our team is committed to providing clean, comfortable, and well-maintained suites for our guests; therefore, we sincerely apologize this was not your experience. Please know we will share your feedback with our entire team to ensure this is not repeated.Thank you for your valuable comments, and we would welcome the opportunity to have you back soon.Sincerely,Hotel Management

酒店回复: Dear Joao,We’re sorry your stay did not reflect the quality and comfort you expected. While we’re glad the location worked well for you, it’s disappointing to know that a lack of cleanliness, limited service, and maintenance issues overshadowed other aspects of your visit. The condition of the hallways and the elevator being out of service are all matters we’re actively working to improve. Additionally, for cleanliness, towels and utensils are available at the front desk to ensure everything provided is freshly prepared for each guest. We would like the opportunity to serve you better in the future and hope you will consider a return visit.Sincerely,Hotel Management

酒店回复: Dear Mark, Thank you for your feedback. We sincerely apologize for the issues you encountered during your stay. Your experience with the bathroom, amenities, and odor is not reflective of our usual standards. We’re addressing the clogged sink, low water pressure, and missing items, such as the coffee maker and toiletries. We also understand your disappointment regarding breakfast and the smell of smoke, and we are working to improve these areas. We appreciate your comments and hope to welcome you back for a better experience.Sincerely,Hotel Management

酒店回复: Dear Rene, We sincerely apologize for the inconvenience caused by the non-functional elevator during your stay. We understand how frustrating it must have been to be placed on the third floor with no working elevator, and we regret the discomfort it caused. Please be assured that we are actively working to resolve this issue and improve the experience for all our guests. Your patience and understanding are greatly appreciated. We hope to welcome you back in the future under better circumstances and provide you with a more comfortable stay.Sincerely,Hotel Management

酒店回复: Dear Guest, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management

酒店回复: Dear Kristan, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management

酒店回复: Dear Pablo,We apologize for the challenges you encountered during your stay. A malfunctioning elevator and unpleasant atmosphere can certainly impact comfort, and we regret that your experience was not as it should have been. We will address these concerns with our team to ensure these issues are resolved and provide a more welcoming environment. We appreciate your feedback and the opportunity to improve. We hope you will return so we can provide you with the exceptional visit you deserve.Sincerely,Hotel Management