酒店回复: Hello there,Thank you so much for taking the time to share such wonderful feedback. We’re absolutely delighted to know you had a great experience with us, and we hope Dublin treated you to a bit of sunshine during your stay.It’s fantastic to hear you enjoyed the apartment and appreciated how well-equipped it was. We carefully provide all the amenities guests might need to make time away from home as comfortable and effortless as possible, and we’re glad you made the most of them. We’re also pleased to know you found our property comfortable for a longer stay, and that our team’s friendliness and helpfulness stood out to you. We’re here 24/7, always ready to offer advice, answer questions, or lend a hand whenever needed.We’re happy to hear you enjoyed our location too — it really is a great one! With excellent transport connections, exploring Dublin is a breeze, and as you mentioned, the walk to the city centre along the River Liffey is both easy and beautifully scenic.Regarding cleaning, you’re absolutely right — as an aparthotel, we provide a weekly service, but we’re always happy to offer fresh towels, bed linen, and toiletries on request. We’re sorry the view wasn’t to your preference this time, and if you stay with us again, we’ll gladly allocate you a brighter apartment. We also appreciate you noting that the fixed windows weren’t an issue for you, as our air-conditioning system ensures a constant flow of fresh air throughout your stay.We’re truly happy these small points didn’t take away from your overall experience, and we’d be delighted to welcome you back in the future for another wonderful stay,Margo & The Beckett Locke Team🌻

酒店回复: Hi there,Thank you so much for taking the time to share such wonderful feedback. We truly appreciate it and are delighted to hear that you had a great time with us.We’re thrilled that you enjoyed the apartment and that all the amenities contributed positively to your experience. It’s wonderful to know that you found the apartments comfortable and convenient, and that having supermarkets and cafes nearby added to your stay.We’re glad that the instructions provided via the TV, as well as the support from our 24/7 reception team, made using the amenities easy and comfortable. As an apart-hotel, we provide weekly housekeeping, but we’re more than happy to arrange additional cleaning services upon request for a fee. We also have a bin store available for our guests and are always ready to assist with anything you might need, whether it's extra coffee, tea, towels, or other supplies.We’re sorry to hear that the heating felt a bit low for your preference. The maximum temperature on heat mode is +26°C, but we understand that comfort levels vary. We’re happy, however, that this did not significantly affect your overall experience.Thank you once again for your kind feedback. We would be delighted to welcome you back to Dublin anytime—our doors are always open for you,Margo & The Beckett Locke Team

酒店回复: 您好，Paul， 非常感谢您抽出时间分享如此美好的评价。我们非常高兴得知您在我们酒店度过了美好的时光。很高兴得知您的入住体验愉快且乐于助人——我们的团队始终致力于提供热情的欢迎，让您从入住的第一刻就感受到无微不至的关怀。 我们也非常高兴您觉得房间干净舒适，我们努力确保每位客人都能拥有一个放松身心的空间。很高兴您第二天早上享用了美味的早餐——在探索都柏林或参加活动之前，这顿早餐是开启美好一天的绝佳方式。 我们非常感谢您留下的好评，也感谢您下次光临3Arena或任何都柏林之旅时再次入住我们的酒店。我们将随时欢迎您的再次光临，让您下次的体验同样难忘，甚至比这次更加美好。 Margo 和 Beckett Locke 团队

酒店回复: Hello there,Thank you so much for taking the time to share your lovely feedback! We’re so happy to hear that you enjoyed your stay and that the room felt spacious and peaceful for you — a quiet place to relax really makes all the difference when you’re away from home.It’s great to know our location worked so well for you, too. Having the airport bus so close and easy to use definitely takes the stress out of traveling, and I’m glad the journey was quick and convenient for you. We’re also lucky to have so many great spots nearby — that Thai restaurant across the road is such a handy option for a tasty, no-fuss meal, and having a supermarket right on the doorstep makes it so easy to pick up anything you might need during your stay.We always hope guests can make the most of the area, whether it’s grabbing a bite, stocking up on snacks, or heading out to explore Dublin. Thank you again for your kind words — we really appreciate it! We’d love to welcome you back anytime your travels bring you to Dublin. Our doors are always open,Margo & The Beckett Locke Team☘️

酒店回复: 您好！ 哇——真是太棒了！非常感谢您抽出时间分享如此精彩的反馈。得知您喜欢我们的住宿体验，我们非常激动。得知您是贝克特洛克酒店的回头客，这对我们来说意义非凡——我们也很高兴听到您喜欢我们洛克酒店的物业。希望您能继续探索并同样热爱我们的酒店！ 我们很高兴得知我们的客房清洁服务安排非常合适您。作为一家公寓式酒店，我们提供每周清洁服务，很高兴您觉得您的个人物品得到了妥善处理——我们始终希望客人感到舒适自在，如同在家一样。 也很高兴得知您公寓内的设施符合您的需求。我们致力于提供一切必要服务，确保您拥有轻松惬意的入住体验，我们很高兴它为您的整体体验锦上添花。房间布局和公寓本身都符合您的喜好，让我们感到无比欣慰。 也感谢您对我们团队的赞赏。我们全天候 24/7 为您服务，确保每位客人都能拥有顺畅、舒适、难忘的体验——很高兴您发现 WhatsApp 服务便捷易用！ 我们也很高兴您喜欢我们的洗漱用品——没错，标志性的咸焦糖和香草香味真是别有一番风味！很高兴它符合您的口味。 我们非常高兴欢迎您再次光临。我们将竭诚为您服务，再次为您带来美好的体验和美好的住宿体验。 Margo 和 Beckett Locke 团队🌻

酒店回复: 您好，Sawadii， 感谢您抽出时间分享如此详尽的评价。我们非常抱歉，您的入住体验未能达到您的预期，您的住宿体验不如我们所愿，也并非我们期望的那样舒适愉快。这当然不是我们希望每位客人都能拥有的体验。 我们很抱歉，您觉得我们的公寓未能满足您的需求。关于公寓内的电话，您说得对，我们没有房间内电话，但我们的接待电话会在电视上显示，我们也使用 WhatsApp 作为与客人沟通的主要渠道。我们的接待团队全天候 24/7 为您提供任何您可能需要的帮助，如果此设置不够清晰或不符合您的偏好，我们深感抱歉。 关于无线网络，详细信息通常会在您入住后通过电子邮件发送，但我们的团队也乐意亲自提供或根据需要记录下来。如果由此给您带来任何不便，我们深感抱歉。我们也很遗憾得知您公寓的照明设置不尽如人意。我们提供多种不同类型的公寓，如果您决定再次入住，我们非常乐意帮您找到更符合您偏好的公寓。 每间公寓都配备两个垃圾桶——一个用于回收，一个用于普通垃圾——此外，我们还提供更大的垃圾桶供客人使用。如果您在入住期间没有明确告知我们这一点，我们深感抱歉。 我们也很遗憾得知您与前台团队的互动未能达到您的期望。我们真诚地关心客人的入住体验，并会确保将您的意见与团队分享，以便我们不断改进。 关于位置，您说得对，我们的位置并非市中心最繁华的地段，但步行即可到达许多景点，而且交通便利，方便前往市中心、机场和都柏林港。尽管如此，我们完全理解每个人的喜好各不相同，如果我们的位置不适合您，我们深感抱歉。 积极的一面是，我们很高兴您对公寓的清洁度感到满意——感谢您的反馈。我们一定会将此反馈转达给我们的客房清洁团队，他们会努力保持一切一尘不染。 再次感谢您的诚实反馈。我们非常感激，因为它帮助我们找出可以改进的地方。祝您旅途平安愉快！ Margo 和 Beckett Locke 团队

酒店回复: 您好！ 感谢您抽出时间分享您的反馈，我们深表感谢。 我们很高兴得知您在都柏林期间入住我们酒店并享受了愉快的住宿体验。我们很高兴得知我们的清洁标准符合您的期望，并且您发现我们的酒店位置便利，方便前往市区主要景点和机场。 我们很高兴您在我们设施齐全的公寓中感到舒适，并配备了您所需的一切，让您有宾至如归的感觉。为客人营造温馨舒适的环境始终是我们的目标，我们很高兴在您入住期间实现了这一点。 同样，我们很高兴得知我们友好的团队让您感到宾至如归，并在您入住期间提供了很多帮助。 祝您旅途平安愉快，并期待很快再次欢迎您！ Margo 和 Beckett Locke 团队