Traveling as a family of 5 is never an easy task, but this hotel made it a breeze. The staff was friendly and helpful. The room was great and clean, the kitchenette area was WAY nicer and bigger than we thought. Our kids loved the pool. This is our new go-to hotel when visiting Columbus Zoo and COSI!
5.0分
家庭亲子
When we first checked in at night, the front desk person wasn’t the friendliest. But other than that our stay was PERFECT!! Loved the room and breakfast!
4.0分
情侣出游
Very nice experience. Staff was very friendly and professional. Room was roomy and clean and full refrigerator,microwave, dishwasher. I would stay here again.
3.0分
家庭亲子
展开
The usual Hilton experience - threadbare towels, front desk staff hiding in a corner playing with their phone at checkout, and WiFi not working. Had to leave by 7:00am on a Sunday and no breakfast available.
4.0分
其他
展开
Baseball getaway
We were in town for a baseball tournament and stayed at Home2Suites. Our family really likes the suites. Your hotel was clean and staff was nice. Breakfast was okay. My youngest daughter was so happy the pool was available. 😊 Our team did not make it to play Sunday but no refund was given for the last night booked. It would have been nice to get a refund of some sort.
Overall our stay was great!
3.0分
商务出差
展开
I'm a frequent stayer at the Home2Suites on Polaris and have typically had some great stays there. This one, however, had a few hiccups that I feel could've been fixed by the staff. The biggest thing was that, throughout my four days there, my TV didn't work. All of the channels said they were offline. When I called the front desk on Thursday night (my first night there), I was told it had to do with the storm in the area. However, the TV was out well before the storm started or was even near the region. I was told to call an 800 number to get assistance. This number was busy every time I called. The front desk person then said 'there was nothing he could do' and that something just needed to be 'reset'. But when I asked if he could come to my room to see if he could 'reset it' he said he couldn't do that.
Everything else with my stay was great. I've always had great stays there, but was very disappointed that they didn't make much of an effort to try and fix my problem. I'm hoping for future guests, they might do a little more on their end to make sure that the program is fixed.
4.0分
家庭亲子
展开
Property was nice. The shower floor hadn't been cleaned nor the floor in the kitchenette area. There was hair on the shower floor upon arrival as well as white gunk on the kitchen area floor. Otherwise, everything was great. Good breakfast options, pool was refreshing but not cold. Front desk staff was nice and helpful. There are many options for shopping and food nearby but nothing is really within walking distance. Nice parking lot with easy access and electric chargers available.
5.0分
其他
Great stay. Bed was not as comfortable as I hoped it would be. Otherwise, would highly recommend this hotel!
华丽的！唯一的问题是我们淋浴缺少热水。
Traveling as a family of 5 is never an easy task, but this hotel made it a breeze. The staff was friendly and helpful. The room was great and clean, the kitchenette area was WAY nicer and bigger than we thought. Our kids loved the pool. This is our new go-to hotel when visiting Columbus Zoo and COSI!
When we first checked in at night, the front desk person wasn’t the friendliest. But other than that our stay was PERFECT!! Loved the room and breakfast!
Very nice experience. Staff was very friendly and professional. Room was roomy and clean and full refrigerator,microwave, dishwasher. I would stay here again.
The usual Hilton experience - threadbare towels, front desk staff hiding in a corner playing with their phone at checkout, and WiFi not working. Had to leave by 7:00am on a Sunday and no breakfast available.
Baseball getaway
We were in town for a baseball tournament and stayed at Home2Suites. Our family really likes the suites. Your hotel was clean and staff was nice. Breakfast was okay. My youngest daughter was so happy the pool was available. 😊 Our team did not make it to play Sunday but no refund was given for the last night booked. It would have been nice to get a refund of some sort.
Overall our stay was great!
I'm a frequent stayer at the Home2Suites on Polaris and have typically had some great stays there. This one, however, had a few hiccups that I feel could've been fixed by the staff. The biggest thing was that, throughout my four days there, my TV didn't work. All of the channels said they were offline. When I called the front desk on Thursday night (my first night there), I was told it had to do with the storm in the area. However, the TV was out well before the storm started or was even near the region. I was told to call an 800 number to get assistance. This number was busy every time I called. The front desk person then said 'there was nothing he could do' and that something just needed to be 'reset'. But when I asked if he could come to my room to see if he could 'reset it' he said he couldn't do that.
Everything else with my stay was great. I've always had great stays there, but was very disappointed that they didn't make much of an effort to try and fix my problem. I'm hoping for future guests, they might do a little more on their end to make sure that the program is fixed.
Property was nice. The shower floor hadn't been cleaned nor the floor in the kitchenette area. There was hair on the shower floor upon arrival as well as white gunk on the kitchen area floor. Otherwise, everything was great. Good breakfast options, pool was refreshing but not cold. Front desk staff was nice and helpful. There are many options for shopping and food nearby but nothing is really within walking distance. Nice parking lot with easy access and electric chargers available.
Great stay. Bed was not as comfortable as I hoped it would be. Otherwise, would highly recommend this hotel!
Our stay was great!
Staff was friendly and helpful.
I loved the bbq access and outdoor space.