酒店回复: Dear Valued Guest, Thank you for taking the time to share your feedback. We’re glad to hear that you enjoyed the overall layout, decor, and amenities of your room. We also appreciate your comments regarding the shower and towels your observations help us identify areas for improvement.We hope to have the opportunity to welcome you back and provide an even better experience next time.Sincerely, Karim Ellecy General Manager

酒店回复: Dear Valued Guest,Thank you for your valuable feedback. We’re pleased to hear that you appreciated the spaciousness of the room and found the price/performance ratio satisfactory.However, we sincerely apologize for the issues you experienced with the refrigerator and the unpleasant smell in the living room toilet. Please be assured that we take your concerns seriously and will have our maintenance team investigate and resolve these matters promptly.We appreciate your understanding and hope to have the opportunity to provide you with an improved experience on your next visit.Sincerely, Karim Ellecy General Manager

酒店回复: Dear Valued Guest,Thank you for sharing your feedback regarding your recent stay with us. We are pleased to know that you found our hotel interior acceptable and comfortable.We sincerely regret any inconvenience caused by the surrounding area and traffic conditions, as well as the early morning calls from nearby mosques. While these aspects are beyond our direct control, we understand how they can affect the experience of business travelers adjusting to a new time zone. Please be assured that we continuously strive to enhance guest comfort and will explore possible solutions, such as recommending quieter room options or providing amenities to improve rest.Your comments are invaluable in helping us improve, and we hope to have the opportunity to welcome you again for a more seamless stay.Thank you,The Management

酒店回复: Dear Valued Guest, Thank you for bringing this to our attention.We sincerely apologize for the inconvenience caused by the missing kettle and the bath towels not being placed in your room prior to arrival. This is certainly not the standard of service we aim to provide, and we understand how frustrating that must have been.Your feedback has been shared with our housekeeping and operations teams to ensure better attention to detail moving forward. Please know that our team is always available to assist promptly with any missing amenities during your stay.We truly appreciate your feedback and hope to have the opportunity to provide you with a much more seamless experience in the future.Thank you, The Management.

酒店回复: 尊敬的 Daer 宾客， 感谢您与我们分享您的想法。感谢您抽出时间留下评价。如果您有任何具体意见想分享，或者我们需要为您提供任何进一步的帮助，请随时告诉我们。 我们随时乐意倾听您的意见，并不断改进。 此致， Karim Ellecy 总经理

酒店回复: Dear Valued Guest, Thank you for staying with us! We’re glad you enjoyed the room and kitchen, and we look forward to your next visit.Warm Regards, The Management.

酒店回复: 尊敬的客人， 感谢您花时间分享您的反馈并选择 TIME Onyx Hotel Apartments。我个人对此造成的不便深表歉意。我想让您知道，我已经与相关团队讨论了此事，并采取了必要的措施。 诚挚的， Karim Ellecy 集群总经理

酒店回复: 尊敬的客人， 感谢您与我们分享您的反馈！我们很高兴听到您喜欢我们团队的周到服务，包括频繁的房间清洁和床单更换。很高兴得知您觉得我们的员工很随和，自助早餐也令人满意。 我们努力为所有客人提供舒适愉快的体验，您的好评对我们的团队来说是极大的鼓励。我们希望将来能再次欢迎您来此享受愉快的住宿。 诚挚的， Karim Ellecy 总经理

酒店回复: Dear Valued Guest,Thank you so much for taking the time to share your feedback. We’re delighted to hear that you found the hotel clean and well‑equipped. Providing a comfortable and welcoming environment is always our top priority, and it’s wonderful to know that our efforts made your stay enjoyable.We truly appreciate your kind words and hope to have the pleasure of welcoming you back again soon.Thank you, The Management

酒店回复: 尊敬的宾客： 感谢您的好评！我们很高兴听到您入住愉快，并感受到我们友好员工的热情欢迎。您的满意对我们至关重要，我们希望很快能再次为您服务！ 此致， Karim Ellecy 总经理