酒店回复: Thank you for your recent stay and for the excellent score! We truly appreciate it. We are glad that you enjoyed the property. We hope to see you again soon!
First of all to start off with the moment I walked into the hotel 3.5 hours earlier then the check in time on a busy Friday! VICKI!!! At the front desk warms you with her beautiful smile and exceptional great customer service. I have stayed in many hotels and the check in IS ALWAYS THE WORST EXPERIENCE. My partner and I were in love immediately and felt at home. We sat down as she checked if a room was clean and ready.. promptly she came back to us and with the biggest smile said 😉 why do you guys come back around 1pm (2 hours before normal check) so we took a walk around outside which was gorgeous in October. Came back at 1pm and basically had our keys for our suite in her hands already. She was knowledgeable so very sweet. OUR ENTIRE stay Friday-Sunday was excellent. We received a message from the lovely young woman Ava. Who came in after Vicki ended her day. Asking if we needed anything … pillows, recommendations, shuttle etc. I never write reviews but whenever my day of made because other humans are being kind to one another I like to remind people to have a little faith - pay it forward.
Our stay again was expectable! Thank you to Vicki, Ava and all the other staff that made our weekend so memorable.
5.0分
其他
The check in and check out front desk clerk was real helpful, explaining all the amenities within the hotel.
1.0分
其他
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Stay away from this hotel
The front desk employees were so unprofessional and poorly trained. I asked for my room to be cleaned and was told they do it every other day ridiculous covid is over I don’t pay 450.00 a night for a 3star hotel and not have my room serviced. The smoke detector went off at 7 am with no explanation of what happened and no water so had to check out at 7:45 without even getting a shower
健身房和泳池是我最喜欢的地方。五星级酒店。
太棒了！我强烈推荐这家酒店，尤其是如果你要去 Turning Stone ******。
我喜欢这里离我回家探望家人时需要做的所有事情都很近。床很舒服……开车就能到很多餐馆……我不喜欢的是他们竟然想多收我900英镑。不过我打电话给*******，他们跟他们谈过了。
我们在这家汉普顿酒店的体验非常棒！入住时的工作人员非常热情友好，乐于助人。我们的房间和浴室一尘不染。床和房间都非常舒适。早餐非常美味！
一切都很好。房间很棒，床很舒服，很安静。健身房很棒，早餐很棒。咖啡是我在酒店喝过的最好的。一定会再来的。
床单与床垫不匹配。
浴室的瓷砖地板很脏。
马桶座圈坏了
停车场有点结冰，但除此之外，和往常一样，一切都很完美。
October in Verona, NY
First of all to start off with the moment I walked into the hotel 3.5 hours earlier then the check in time on a busy Friday! VICKI!!! At the front desk warms you with her beautiful smile and exceptional great customer service. I have stayed in many hotels and the check in IS ALWAYS THE WORST EXPERIENCE. My partner and I were in love immediately and felt at home. We sat down as she checked if a room was clean and ready.. promptly she came back to us and with the biggest smile said 😉 why do you guys come back around 1pm (2 hours before normal check) so we took a walk around outside which was gorgeous in October. Came back at 1pm and basically had our keys for our suite in her hands already. She was knowledgeable so very sweet. OUR ENTIRE stay Friday-Sunday was excellent. We received a message from the lovely young woman Ava. Who came in after Vicki ended her day. Asking if we needed anything … pillows, recommendations, shuttle etc. I never write reviews but whenever my day of made because other humans are being kind to one another I like to remind people to have a little faith - pay it forward.
Our stay again was expectable! Thank you to Vicki, Ava and all the other staff that made our weekend so memorable.
The check in and check out front desk clerk was real helpful, explaining all the amenities within the hotel.
Stay away from this hotel
The front desk employees were so unprofessional and poorly trained. I asked for my room to be cleaned and was told they do it every other day ridiculous covid is over I don’t pay 450.00 a night for a 3star hotel and not have my room serviced. The smoke detector went off at 7 am with no explanation of what happened and no water so had to check out at 7:45 without even getting a shower