We are in our 80’s. We called the day before and told them this and asked for the lower floor. Next to impossible to do stairs and carry luggage. They said “not to worry”. We got there and they about 3:00. They said they were sold out and upstairs is all they had for the night. My husband has back issues. Because we had already paid and there was no refund we had no choice but to stay. They put us in the far back corner where the steps were broken so had to use the stairs farther away from our room. My husband was exhausted and in pain by the time he got our big suitcase up the stairs. Luckily there was a man that saw us the next morning and took the large suitcase down for us. I didn’t sleep that night because I was worried if one or both of us would fall down the stairs along with suitcase when we left. Needless to say we were very unhappy but very grateful for the man that helped us
展开
酒店回复: Hello Charlene, Thank you for sharing your experience. We understand how important it is to have accommodations that meet your needs, especially when mobility is a concern. Your feedback is valuable, and we will use it to improve our communication regarding room assignments. We appreciate your kind words about the guest who assisted you; it's a reminder of the caring community we strive to foster. Thank you for your insights; we hope your future travels are more comfortable and enjoyable.
5.0分
朋友出游
展开
Really liked my stay here! The place was super clean and I felt safe the whole time. Staff was super nice too. Big shoutout to the girl at the front desk from Portland—she was awesome and made everything super easy. Seriously, give her a raise, she’s too good!
展开
酒店回复: Hello Charles,Thank you for sharing your positive experience! We're thrilled to hear that you enjoyed the cleanliness, safety, and the friendly service provided by our front desk team. Your kind words will be passed along to the staff, especially the team member from Portland. It’s feedback like yours that motivates us to keep delivering excellent service. We look forward to welcoming you back for another great stay!
3.0分
其他
展开
Room were not that clean . Big hand prints that you can see in The bathroom.no sign to put on door due not disturb so Then we were woke up at 6:30 - 7:0 am by the door being opened up with out a knock or anyone saying house keeping. Not cool !!
展开
酒店回复: Hello Amy,Thank you for sharing your feedback regarding your recent stay. We appreciate your comments about the cleanliness of your room and the issues with housekeeping procedures. Your experience is important to us, and we encourage you to reach out to management directly to discuss your concerns further. We value every piece of feedback as we strive to improve our services and enhance the guest experience in the future.
2.0分
其他
展开
There wasn't a single thing on the exterior of the property that didn't need fixing or cleaning. Shabby, dirty and sad. It was one of the better deals I found in Winnemucca, but at that they still charged $150. Miraculously, the sheets weren't stained and it seemed the maids did the best they could with a completely abysmal motel.
展开
酒店回复: Hello Denise,Thank you for sharing your feedback regarding your recent stay. We appreciate your observations about the exterior and will take them into consideration as we continue to evaluate our property. It's great to know that you found the cleanliness of your room satisfactory. Your insights are important to us, and we hope you will consider staying with us again in the future.
2.0分
其他
展开
Never again
Room was outdated, smelled atrocious, and dirty. Sink had a bad smell when water was running. Bathtub was terrifying and was only used while wearing sandals.
展开
酒店回复: Hello Sydney,We appreciate your feedback regarding your recent stay. Your comments about the room's condition and cleanliness are important to us, and we take them seriously. We aim to provide a comfortable and pleasant experience for all our guests, and we regret that we fell short in this instance. Your insights will be shared with the appropriate team to help improve our offerings. Thank you for bringing this to our attention.
3.0分
其他
展开
Econo Lodge stay Winnemucca
Told the desk clerk I had trouble with stairs. It was a bottom floor, but had to either climb steps or park quite aways from the room in order to avoid the steps. Bathroom was clean, but looked dirty due to age of tub and caulking needing replaced. No maid service the full time of my stay.
展开
酒店回复: Hello Penny,Thank you for sharing your feedback. We appreciate your comments about the accessibility of your room and the condition of the bathroom, as maintaining a welcoming environment is important to us. Your experience with maid service will be noted for improvement in our operations. We hope you had enjoyable moments during your stay overall and that you will consider visiting us again in the future.
2.0分
家庭亲子
展开
Needed a quick place to stay. Econ Lodge is normally decent, but not this one. The shower looked like it hadn’t been cleaned in months. The floors were dirty. The trim in the bathroom was coming off. The property in general was poor. The sign saying the ice machine was out of order looked older than the broke down ice machine. There’s better options in the area.
展开
酒店回复: Hello Donovan,Thank you for sharing your feedback regarding your recent stay. We appreciate all guest insights as they help us prioritize improvements. Your concerns about cleanliness and maintenance will be noted for our review, and we're committed to enhancing our guest experience across the property. We hope you consider giving us another chance in the future, as we strive to provide a welcoming environment for all visitors.
2.0分
其他
展开
I booked a single bed room. When I got there, they only had a two bedroom available. Whatever. The bed was uncomfortable and springy.
I spent most of the night out in town and housekeeping banged on my door and then OPENED IT at 7:45 in the morning on Sunday morning.
Like, really! 7:45? come on. Checkout is not until 11.
I thought this was rude.
When I checked in the afternoon before I told them my motorcycle would be outside of my room so they knew I was in there or just did not communicate that to housekeeping. Whatever. I won’t stay here again.
展开
酒店回复: Hello Charlie,Thank you for sharing your experience. We appreciate your feedback and will ensure it is communicated to the relevant teams regarding the discomfort of the bed and the timing of housekeeping visits. We strive to provide all our guests with a restful experience and understand how these factors can impact your stay. Your insights are valuable, and we hope you find accommodations that better suit your needs in the future.
4.0分
其他
The lady who checked me in was very nice and accommodating. She had anticipated a need and made the necessary arrangements.
展开
酒店回复: Hello James,Thank you for your positive feedback about our check-in staff. We’re thrilled to hear that you received attentive service and that your needs were anticipated. Our team always strives to create a welcoming experience, and it's wonderful to know that this made a difference during your stay. We hope to welcome you back on your next visit.
性价比还可以。
We are in our 80’s. We called the day before and told them this and asked for the lower floor. Next to impossible to do stairs and carry luggage. They said “not to worry”. We got there and they about 3:00. They said they were sold out and upstairs is all they had for the night. My husband has back issues. Because we had already paid and there was no refund we had no choice but to stay. They put us in the far back corner where the steps were broken so had to use the stairs farther away from our room. My husband was exhausted and in pain by the time he got our big suitcase up the stairs. Luckily there was a man that saw us the next morning and took the large suitcase down for us. I didn’t sleep that night because I was worried if one or both of us would fall down the stairs along with suitcase when we left. Needless to say we were very unhappy but very grateful for the man that helped us
Really liked my stay here! The place was super clean and I felt safe the whole time. Staff was super nice too. Big shoutout to the girl at the front desk from Portland—she was awesome and made everything super easy. Seriously, give her a raise, she’s too good!
Room were not that clean . Big hand prints that you can see in The bathroom.no sign to put on door due not disturb so Then we were woke up at 6:30 - 7:0 am by the door being opened up with out a knock or anyone saying house keeping. Not cool !!
There wasn't a single thing on the exterior of the property that didn't need fixing or cleaning. Shabby, dirty and sad. It was one of the better deals I found in Winnemucca, but at that they still charged $150. Miraculously, the sheets weren't stained and it seemed the maids did the best they could with a completely abysmal motel.
Never again
Room was outdated, smelled atrocious, and dirty. Sink had a bad smell when water was running. Bathtub was terrifying and was only used while wearing sandals.
Econo Lodge stay Winnemucca
Told the desk clerk I had trouble with stairs. It was a bottom floor, but had to either climb steps or park quite aways from the room in order to avoid the steps. Bathroom was clean, but looked dirty due to age of tub and caulking needing replaced. No maid service the full time of my stay.
Needed a quick place to stay. Econ Lodge is normally decent, but not this one. The shower looked like it hadn’t been cleaned in months. The floors were dirty. The trim in the bathroom was coming off. The property in general was poor. The sign saying the ice machine was out of order looked older than the broke down ice machine. There’s better options in the area.
I booked a single bed room. When I got there, they only had a two bedroom available. Whatever. The bed was uncomfortable and springy.
I spent most of the night out in town and housekeeping banged on my door and then OPENED IT at 7:45 in the morning on Sunday morning.
Like, really! 7:45? come on. Checkout is not until 11.
I thought this was rude.
When I checked in the afternoon before I told them my motorcycle would be outside of my room so they knew I was in there or just did not communicate that to housekeeping. Whatever. I won’t stay here again.
The lady who checked me in was very nice and accommodating. She had anticipated a need and made the necessary arrangements.