酒店回复: Thank you very much for staying at Hotel Sonia Otaru.
We are delighted to receive your kind words regarding our breakfast and our location along the canal. We are especially pleased to hear you were able to relax in our hot springs.
On the other hand, we sincerely apologize for any inconvenience caused by the hotel facilities and the noise from the air conditioning. We will use your feedback as a reference for future improvements.
We would be honored if you would choose our hotel again on your next visit to Otaru.
Hotel Sonia Otaru Front Desk
酒店回复: Thank you very much for staying at Hotel Sonia Otaru.
We are truly honored to receive such a high rating from you.
Our hotel is located right in front of the Otaru Canal, and guests staying in canal-side rooms can enjoy the unique scenery that Otaru has to offer. We also have a natural hot spring, which is especially relaxing and warming during the colder seasons.
On the other hand, we sincerely apologize for any inconvenience caused by the size of the guest room. We appreciate your feedback and will continue to make every effort to ensure a more comfortable stay for our guests.
We hope you will choose to stay at Hotel Sonia Otaru again when you visit Otaru. We look forward to welcoming you back.
Hotel Sonia Otaru Reception
酒店回复: Thank you very much for choosing Hotel Sonia Otaru and for sharing your valuable feedback.
We were delighted to read that you were satisfied with our service and location.
However, we sincerely apologize for any inconvenience caused regarding the room size, bedding specifications, provision of drinking water, and language support. We take your feedback seriously and will use it to make improvements going forward. We will specifically focus on enhancing bedding and in-room amenities to ensure a more comfortable rest. Additionally, we will strengthen our multilingual support system to ensure international guests can enjoy a worry-free stay.
Once again, we extend our heartfelt gratitude for choosing to stay with us. We sincerely hope you will consider us again when you next visit Otaru. Our entire staff looks forward to welcoming you back.
Hotel Sonia Otaru Reception
酒店回复: Thank you very much for staying at Hotel Sonia Otaru.
We were delighted to read your feedback regarding the accessibility from JR Otaru Station, the location along the Otaru Canal, the views from the top-floor hot spring, and the retro atmosphere of the facility.
We are honored to have received your overall evaluation of “not bad,” but we will continue to strive to improve our facilities and services to ensure your satisfaction in the future.
We sincerely look forward to welcoming you back to our hotel when you visit Otaru again.
酒店回复: Thank you very much for staying at Hotel Sonia Otaru.
We would like to thank you again for your perfect rating.
We are pleased to see that you were satisfied with various aspects of your stay, including the cleanliness of your room, our location, the large public bath on the higth floor, seventh floor, and the amenities available in the lobby. We are also very glad to hear that you found our facilities convenient during the fireworks display.
All of our staff will continue to work hard to provide a comfortable hotel experience. We look forward to welcoming you again.
Hotel Sonia Otaru Reception
门前就是运河，位置绝佳，早晚运河尽收眼底，早餐丰富，酒店设施不错，房间也很大，顶层有大浴室，按摩椅是免费的
早饭非常不错，外观比较有特色，就在运河旁边，
设施旧了一些，空调声音比较大
温泉比较小，不过能有就不错了，泡一下挺舒服的
酒店就在小樽运河边，在房间就能看运河，酒店自带温泉，洗漱用品是pola的，早餐是日式的，基本都有，就是房间有点小
✅位置
酒店位于北海道小樽运河沿岸，离JR站步行约15分钟，被商业街包围，酒店房间望出去就是著名的小樽运河。
✅温泉
免费天然温泉大汤池♨️休息室有按摩椅
✅早餐
60道菜品自助，还有好吃的海鲜丼
✅周边
天狗山
三角市场（排队时间很长的海鲜市场）
小樽运河
如果是想找一家位置方便，品质上乘，经济舒适的酒店，这家就最适合不过了！
因为想住在能看到小樽运河的酒店，所以选择了这里。
白天和夜晚的景色都非常棒，我很满意！
房间条件方面，房间很宽敞所以住得很舒适，但卫生间和浴室设施比较老旧，而且层高很低，让人感觉有些压抑。
洗澡是在温泉解决的，但设施不大，非常拥挤，建议大家确认好使用时间再前往！
温泉水质很滑腻，还有露天浴池，非常棒！
退房后可以寄存行李，但只能到下午2点，这方面服务有点遗憾，不过总体来说服务人员很亲切，氛围也很好，所以我会考虑再次入住。
下次想在下雪的冬天再去！
房间不大，符合日本酒店的风格，但床上的被子不是用被套套上的，用一个不大的单子，睡觉时很难不和没套被罩的被子接触，房间内没有饮用水，自动贩卖机上的水也经常售空。没有会中文的前台，但服务很好，酒店位置也很好，离小樽JR站很近，出门就是小樽运河，再走2、3百米就能看到大海
从小樽JR站直走到运河右转后没多久就到了，走路大概20分钟，7楼可以泡汤，外面就是运河景，远一点可以看到海，虽然是老牌酒店，但给人一种复古又优雅的感觉，附近都是小樽可逛的景点，整体还不错
好好休息了一晚。这将成为美好的回忆。再见，小樽。和家人一起的旅行，小樽会成为一个难忘的地方。能在这么干净的酒店里享受，太开心了。
酒店就在运河边上，晚上还能听到运河上传来手风琴演奏的优美旋律。温泉设施也很好，房间条件非常棒。
很喜欢这家酒店，房间中规中矩，干净，楼上还有泡澡。位置离JR站大概七八分钟路程，酒店门口就是运河。走到码头看烟花也很近。酒店大堂里免费的茶包和雪肌精小样非常好！