酒店回复: Thank you very much for staying at Hotel Sonia Otaru. We were delighted to hear that you enjoyed our cleanliness, proximity to the canal, spacious rooms, and breakfast buffet. Knowing that waking up surrounded by beautiful scenery became one of your wonderful travel memories is truly encouraging for our entire staff. We are also relieved to hear that the convenient access from the station allowed you to enjoy a comfortable stay. We will continue striving to improve our services so that we remain a “good choice” for our guests. We sincerely hope you will choose our hotel again for your next trip to Otaru. We look forward to welcoming you back. Hotel Sonia Otaru Reception

酒店回复: この度はホテルソニア小樽にご宿泊頂き誠にありがとうございます。 当館の立地や施設、お食事にご満足いただけたようで大変嬉しく拝読いたしました。 今後もお客様にご満足いただけるよう精進してまいります。 またのご利用をスタッフ一同お待ち申し上げております。 ホテルソニア小樽 フロント

酒店回复: この度は、ホテルソニア小樽にご宿泊いただき、誠にありがとうございます。 小樽運河を望むロケーションや、朝夕の景色、朝食の内容、客室や温泉などの館内設備にご満足いただけたとのこと、大変嬉しく存じます。 また、無料のマッサージチェアもお寛ぎのひとときにお役立ていただけたようで何よりでございます。 今後も快適なご滞在をご提供できるよう努めてまいります。 またのお越しを心よりお待ち申し上げております。 ホテルソニア小樽　フロント

酒店回复: 非常感谢您入住小樽索尼娅酒店并分享您的宝贵反馈。 我们很高兴得知您欣赏到小樽运河的日夜景色，以及宽敞舒适的客房。 另一方面，对于浴室和卫生间设施陈旧、浴室拥挤以及行李寄存时间造成的不便，我们深表歉意。我们将根据您的反馈改进服务。 我们很高兴您喜欢我们著名的温泉，并表示希望再次入住。 我们将努力让您下次的入住更加舒适。我们真诚地希望您在访问小樽时再次选择我们酒店。

酒店回复: Thank you very much for choosing Hotel Sonia Otaru and for sharing your valuable feedback. We were delighted to read that you were satisfied with our service and location. However, we sincerely apologize for any inconvenience caused regarding the room size, bedding specifications, provision of drinking water, and language support. We take your feedback seriously and will use it to make improvements going forward. We will specifically focus on enhancing bedding and in-room amenities to ensure a more comfortable rest. Additionally, we will strengthen our multilingual support system to ensure international guests can enjoy a worry-free stay. Once again, we extend our heartfelt gratitude for choosing to stay with us. We sincerely hope you will consider us again when you next visit Otaru. Our entire staff looks forward to welcoming you back. Hotel Sonia Otaru Reception

酒店回复: Thank you very much for staying at Hotel Sonia Otaru. We were delighted to read your feedback regarding the accessibility from JR Otaru Station, the location along the Otaru Canal, the views from the top-floor hot spring, and the retro atmosphere of the facility. We are honored to have received your overall evaluation of “not bad,” but we will continue to strive to improve our facilities and services to ensure your satisfaction in the future. We sincerely look forward to welcoming you back to our hotel when you visit Otaru again.

酒店回复: 非常感谢您这次入住本酒店。 我们很高兴得知您的家庭旅行成为“难忘的小樽之旅”的美好回忆。 此外，您评价说您入住舒适，“休息得很好”，这对我们来说是莫大的鼓励。 我们将继续努力，为宾客提供更满意的服务，欢迎您下次来小樽时再次光临。 我们真诚期待您全家再次光临本酒店。 Sonia 小樽酒店

酒店回复: 非常感谢您入住小樽索尼亚酒店。 我们很高兴得知您喜欢我们酒店运河边的优美环境以及夜晚悠扬的手风琴声。 我们也十分欣慰您对我们的温泉和客房状况感到满意。 我们将继续努力提供更优质的服务，让所有宾客都能享受舒适的住宿体验。 我们真诚地希望您下次来小樽时再次选择入住我们酒店。 期待您的再次光临。 小樽索尼亚酒店前台

酒店回复: Thank you very much for staying at Hotel Sonia Otaru. We would like to thank you again for your perfect rating. We are pleased to see that you were satisfied with various aspects of your stay, including the cleanliness of your room, our location, the large public bath on the higth floor, seventh floor, and the amenities available in the lobby. We are also very glad to hear that you found our facilities convenient during the fireworks display. All of our staff will continue to work hard to provide a comfortable hotel experience. We look forward to welcoming you again. Hotel Sonia Otaru Reception

酒店回复: Thank you very much for choosing our hotel on this occasion. As you mentioned, most of our rooms feature Western-style bathroom-in-the-bedroom designs, where the bathtub also serves as the shower area, meaning there is no separate washing area. We sincerely appreciate your feedback and will use it as a reference for future improvements. Additionally, for guests who prefer to avoid steps, such as our elderly patrons, we also offer “Accessible Rooms.” We would be delighted if you would request one of these rooms. We will continue to refine the hospitality you have praised while welcoming all our guests. Thank you very much for your valuable feedback. Hotel Sonia Otaru General Manager