酒店回复: Thank you very much for staying at Hotel Sonia Otaru. We would also like to express our sincere gratitude for your perfect rating. We are delighted to hear that you were satisfied with the retro interior, spacious room, comfortable beds, and cleanliness. We are also pleased that you enjoyed the view of the Otaru Canal from your window. Thank you as well for your detailed comments regarding our location. We truly appreciate you sharing helpful information about access from JR Otaru Station and recommending taxi use during snowy weather, which will surely benefit future guests considering a stay with us. Furthermore, we are honored to know that you enjoyed our breakfast. Your kind words about the fresh sashimi, fried dishes, and Hokkaido milk are a great encouragement to our team. We will continue striving to provide comfortable and memorable stays for all our guests. When you visit Otaru again, we would be delighted to welcome you back. Hotel Sonia Otaru Reception

酒店回复: Thank you very much for staying at Hotel Sonia Otaru. We would also like to sincerely thank you for awarding us a perfect rating. We are delighted to learn that you were satisfied with the quietness of your room and our convenient location near the Otaru Canal. It is a great pleasure for us to know that you had a comfortable stay. We are also truly pleased that you enjoyed our hot spring bath. We hope it provided a relaxing and refreshing moment during your trip. Furthermore, we are grateful for your kind words about our café. We are very happy to hear that you found it to be a pleasant space for reading, working, and writing in a calm atmosphere. Thank you as well for your positive feedback regarding our buffet-style breakfast. We take pride in offering fresh ingredients, and we are glad you enjoyed creating your own seafood bowl. It is one of the highlights appreciated by many of our guests. We will continue striving to provide a hotel experience that satisfies our guests not only in terms of location and atmosphere, but also in dining and service. We sincerely look forward to welcoming you again. Hotel Sonia Otaru Reception

酒店回复: Thank you very much for staying at Hotel Sonia Otaru. We are delighted to receive your kind words regarding our breakfast and our location along the canal. We are especially pleased to hear you were able to relax in our hot springs. On the other hand, we sincerely apologize for any inconvenience caused by the hotel facilities and the noise from the air conditioning. We will use your feedback as a reference for future improvements. We would be honored if you would choose our hotel again on your next visit to Otaru. Hotel Sonia Otaru Front Desk

酒店回复: Thank you very much for staying at Hotel Sonia Otaru. We are truly honored to receive such a high rating from you. Our hotel is located right in front of the Otaru Canal, and guests staying in canal-side rooms can enjoy the unique scenery that Otaru has to offer. We also have a natural hot spring, which is especially relaxing and warming during the colder seasons. On the other hand, we sincerely apologize for any inconvenience caused by the size of the guest room. We appreciate your feedback and will continue to make every effort to ensure a more comfortable stay for our guests. We hope you will choose to stay at Hotel Sonia Otaru again when you visit Otaru. We look forward to welcoming you back. Hotel Sonia Otaru Reception

酒店回复: Thank you very much for staying at Hotel Sonia Otaru. We would also like to sincerely thank you for giving us a perfect rating. We are truly delighted to hear that you were satisfied with our location right next to the Otaru Canal. We are also very pleased that you found your room to be clean and comfortable. Your kind words will certainly be shared with our housekeeping staff, as they are a great encouragement to our team. We will continue striving to provide a comfortable and pleasant stay for all our guests. We sincerely look forward to welcoming you again. Hotel Sonia Otaru Reception

酒店回复: この度はホテルソニア小樽にご宿泊頂き誠にありがとうございます。 当館の立地や施設、お食事にご満足いただけたようで大変嬉しく拝読いたしました。 今後もお客様にご満足いただけるよう精進してまいります。 またのご利用をスタッフ一同お待ち申し上げております。 ホテルソニア小樽 フロント

酒店回复: この度は、ホテルソニア小樽にご宿泊いただき、誠にありがとうございます。 小樽運河を望むロケーションや、朝夕の景色、朝食の内容、客室や温泉などの館内設備にご満足いただけたとのこと、大変嬉しく存じます。 また、無料のマッサージチェアもお寛ぎのひとときにお役立ていただけたようで何よりでございます。 今後も快適なご滞在をご提供できるよう努めてまいります。 またのお越しを心よりお待ち申し上げております。 ホテルソニア小樽　フロント

酒店回复: 非常感谢您入住小樽索尼娅酒店并分享您的宝贵反馈。 我们很高兴得知您欣赏到小樽运河的日夜景色，以及宽敞舒适的客房。 另一方面，对于浴室和卫生间设施陈旧、浴室拥挤以及行李寄存时间造成的不便，我们深表歉意。我们将根据您的反馈改进服务。 我们很高兴您喜欢我们著名的温泉，并表示希望再次入住。 我们将努力让您下次的入住更加舒适。我们真诚地希望您在访问小樽时再次选择我们酒店。

酒店回复: Thank you very much for choosing Hotel Sonia Otaru and for sharing your valuable feedback. We were delighted to read that you were satisfied with our service and location. However, we sincerely apologize for any inconvenience caused regarding the room size, bedding specifications, provision of drinking water, and language support. We take your feedback seriously and will use it to make improvements going forward. We will specifically focus on enhancing bedding and in-room amenities to ensure a more comfortable rest. Additionally, we will strengthen our multilingual support system to ensure international guests can enjoy a worry-free stay. Once again, we extend our heartfelt gratitude for choosing to stay with us. We sincerely hope you will consider us again when you next visit Otaru. Our entire staff looks forward to welcoming you back. Hotel Sonia Otaru Reception

酒店回复: Thank you very much for staying at Hotel Sonia Otaru. We were delighted to read your feedback regarding the accessibility from JR Otaru Station, the location along the Otaru Canal, the views from the top-floor hot spring, and the retro atmosphere of the facility. We are honored to have received your overall evaluation of “not bad,” but we will continue to strive to improve our facilities and services to ensure your satisfaction in the future. We sincerely look forward to welcoming you back to our hotel when you visit Otaru again.