酒店回复: Dear Valued Guest,Thank you for sharing your experience and for choosing to spend your holiday with us.We’re delighted to hear that our family-friendly facilities allowed you to relax and that your children stayed happily engaged throughout your stay. Knowing they enjoyed themselves so much that they fell asleep right away each night truly brings a smile to our faces 😊We also appreciate your honest feedback regarding seasonal pricing during the Christmas period. Holiday demand can influence rates, and your comments are truly valued.Thank you once again for staying with us. We look forward to welcoming you and your family back for another enjoyable and relaxing visit in the future.We wish you a happy and prosperous New Year.Warm regards,Maxi /Prathum Chophet Guest Service Manager
酒店回复: Dear Valued Guests,Thank you very much for taking the time to share such a comprehensive review of your stay with us.We’re delighted to hear that you enjoyed the overall hotel experience and found our pool layout and building connections convenient for both relaxation and family fun. It’s wonderful to know that the kids’ club and play areas were a hit with your children, providing them with plenty of enjoyment throughout your stay.We’re also pleased that you had positive dining experiences across our restaurants. Your kind words about our friendly and attentive service, the pizza at the Italian restaurant, and the ambiance at our beachfront restaurant are truly appreciated. Thank you as well for sharing helpful tips regarding restaurant reservations and our pool happy hour—insights like these are valuable to future guests.We sincerely appreciate your thoughtful feedback and look forward to welcoming you and your family back for another memorable stay.Wishing you a happy and prosperous New Year.Warm regards,Maxi / Prathum ChophetGuest Service Manager
4.5分
大型客房海景特大床
家庭亲子
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超级适合度假的酒店
私滩很适合浮潜，看到的鱼种类甚至比跳岛游还多。
餐式种类丰富，真的推荐一价全包，从11点开始吃吃喝喝。
儿童俱乐部还提供托管，不会英语工作人员也能很耐心的带娃。
各种孩子和大人的活动都超级丰富。
出酒店往右走2分钟有药局和小卖店，基本需要都能满足。还有帮忙洗衣服的，比酒店里的价格合适。
下次一定要来多住几天，是想仿佛下榻的酒店。
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酒店回复: Dear Valued Guests,Thank you so much for your amazing review. We’re truly delighted to hear that you felt our hotel was perfect for your vacation and that the private beach exceeded your expectations for snorkeling. It’s wonderful to know that you enjoyed the variety of fish and found it even more memorable than island hopping.We’re glad you made the most of our dining options and all-inclusive package, and that our kids’ club and childcare services helped your family relax and enjoy the stay. Your kind words about our patient and caring staff mean a great deal to us.Thank you as well for sharing helpful tips about the nearby pharmacy, convenience store, and laundry service—future guests will certainly appreciate this insight.We’re honored that you felt so at home with us. We truly look forward to welcoming you back for a longer stay and making your “second home” feeling even more special next time.Best Regards,Maxi Guest Service Manager
酒店回复: Dear Valued Customer,Thank you very much for taking the time to share your feedback with us.We’re delighted to hear that you found our team warm and attentive, and that you enjoyed the cleanliness of the rooms along with our restaurant and facilities. Your kind words are truly appreciated and will be shared with our staff.We also thank you for your understanding regarding our location. While we are set slightly away from the main beaches, many guests find this allows for a more relaxed and peaceful stay, and we’re pleased to know you were able to fully enjoy the hotel experience.We truly appreciate your thoughtful recommendation and hope to have the pleasure of welcoming you back for another enjoyable stay.Warm regards,Maxi Guest Service Manager
酒店回复: Dear LiziyanRain,Thank you for taking the time to share your detailed feedback following your stay with us.I am truly sorry to learn that several aspects of your experience did not meet your expectations, particularly regarding room soundproofing, location convenience, breakfast variety, and the disturbance caused during your stay. Please accept our sincere apologies for the inconvenience this caused and for the frustration you experienced when your concerns were not resolved as expected at the time.We appreciate you also acknowledging our team’s gestures during your stay. Please be assured that your comments have been shared with our management and operational teams, as they are invaluable in helping us identify areas for improvement and enhance the overall guest experience.Thank you once again for your feedback. We do hope to have the opportunity to welcome you back in the future and provide you with a more seamless and enjoyable stay.Kind regards,Victoria YunHotel ManagerPhuket Marriott Resort and Spa, Merlin Beach
酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback. We’re truly sorry to learn that your recent stay did not meet your expectations. Please accept our sincere apologies for the issues you encountered with your room condition, maintenance, and the construction disturbance — these experiences are certainly not reflective of the high standards we strive to maintain.Your comments regarding service at breakfast and the restaurant availability have also been noted, and we will share them with our team to ensure improvements are made. The safety and comfort of our guests are always our top priorities, and we regret that we fell short during your visit.We appreciate you bringing these matters to our attention and hope we might have the opportunity to welcome you back in the future, so we can provide you with a far more enjoyable and seamless experience.Kind regards,Maxi Guest Service Manager
5.0分
池景特大床客房
情侣出游
设施：挺好的，水池很干净，还有淋浴的地方
服务：非常热情，前台有会中文的员工
早餐：挺好的，有两个餐厅，靠近大堂那个东西多一点
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酒店回复: Dear Valued Customers,Thank you for sharing your feedback. We’re pleased to hear that you enjoyed our facilities, especially the clean pool and convenient showers, as well as the warm and welcoming service from our team. We’re also glad that the availability of Chinese-speaking staff at the front desk added to your comfort.It’s great to know you enjoyed breakfast and found the variety at our lobby-side restaurant particularly appealing. We appreciate your comments and hope to welcome you back again soon.Best Regards,Maxi Guest Service Manager
酒店回复: Dear Valued guest,Thank you very much for taking the time to share your feedback regarding your recent stay with us. I am truly sorry to learn that we were not able to meet your expectations, especially concerning our Kids’ Club facilities and dining experiences.Please accept my sincere apologies for the disappointment you experienced with the food quality and service. This is certainly not the level of experience we strive to deliver, and your comments have been shared with our culinary and service teams for immediate review and improvement.We truly appreciate your honest feedback, as it helps us identify areas that need attention and ensure we deliver a much better experience for all our guests in the future.Should your travels bring you back to Phuket, please reach out to me directly. It would be my great pleasure to personally assist you and ensure that your next stay with us is comfortable, enjoyable, and seamless in every way.With warm regards,Victoria YunHotel Manager Phuket Marriott Resort & Spa, Merlin Beach
酒店回复: Dear Value Guest,Thank you very much for taking the time to share your detailed feedback regarding your recent stay with us. Please accept our sincerest apologies for the many shortcomings you experienced during your visit.We are truly sorry that our service and cleanliness did not meet your expectations, especially given the standards you rightfully expect at this price point. Your comments about housekeeping, pool maintenance, room cleanliness, front desk interactions, and room requests have been taken very seriously. This is not the level of service we aim to provide, and we deeply regret any inconvenience and discomfort caused to you and your family.We appreciate you bringing these matters to our attention, as they highlight areas where we must improve immediately. I have personally shared your concerns with the relevant departments to ensure swift corrective actions are taken.We understand how frustrating your experience was, and we are genuinely sorry for the disappointment caused. It is our hope that you might consider giving us another chance to demonstrate the quality and service that we strive to deliver.Thank you once again for your honest feedback.kind Regard,Freya HathaimatGuest Service Manager
1人觉得有用
5.0分
池景双床客房
家庭亲子
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超出预期的亲子酒店
酒店很多小朋友的活动，可以找蝴蝶可以做手工
酒店的几个餐厅都很好吃
两个早餐厅也很棒，味道都不错
泳池有小朋友喜欢的滑梯，还有大人喜欢的泳池中央水吧
虽然酒店在半山腰，但是前面有片海滩十分美丽，看着海喝漂亮酒真是太惬意了
沙滩上好多小寄居蟹
往山上走可以走到大象营地
大象营地工作人员热情友好，投喂大象能喂到不想再喂
孩子回家说要住这里一百天
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酒店回复: Dear Value Guest,Thank you for such gracious ratings! We're happy to learn that we have succeeded in providing a great guest experience at our hotel. But the plan is to keep getting better and better, and we hope to cherish clients like you by earning your business again and again!Kind RegardFreya HathaimatGuest Service Manager
标准亲子酒店，虽然圣诞价格实在离谱，但基本能满足老母亲躺平带娃的需求，两天不出酒店完全不无聊，娃每天玩到晚上然后秒睡。
酒店总体体验是好的。123号楼的泳池是联通的，儿童泳池在1-2号楼之间，成人泳池带池中酒吧在2-3号楼，（4号楼适合安静的人）123可以走路绕过去也可以中间桥洞游过去，所以住哪装楼不用太纠结，kids club还算好玩，小朋友挺喜欢的，以外还有不少小朋友可以玩的器械项目。
吃了几个餐厅服务都挺好的，走过微笑打招呼很热情。泰餐厅app订不到可以打电话试试，意大利餐厅pizza好吃，海边餐厅环境和服务是最好的。
泳池下午4-6happy hour值得来一杯。
超级适合度假的酒店
私滩很适合浮潜，看到的鱼种类甚至比跳岛游还多。
餐式种类丰富，真的推荐一价全包，从11点开始吃吃喝喝。
儿童俱乐部还提供托管，不会英语工作人员也能很耐心的带娃。
各种孩子和大人的活动都超级丰富。
出酒店往右走2分钟有药局和小卖店，基本需要都能满足。还有帮忙洗衣服的，比酒店里的价格合适。
下次一定要来多住几天，是想仿佛下榻的酒店。
工作人员热情周到，房间干净卫生，酒店餐厅设施等一应俱全
唯一不足是酒店位置普通，虽然有穿梭巴士但无论是去芭东海滩需要20分钟以上，卡伦海滩则更远。选择这家酒店可以暂时不用考虑其他行程好好享受吧。
酒店入住体验整体评分6/10。
很一般的入住体验，房间隔音很差，旁边房间的吵架，小孩的打闹清清楚楚。
地理位置太偏僻，距离核心商业区需要堵车30分钟以上，附近没有便利店（最近的711需要1.3KM）。
海滩在中午退潮后，遍布礁石，很影响景观，体验不佳。
早餐千篇一律毫无新意，味道平庸，泰餐厅价格不菲，但是和早餐餐厅共用一个餐区，用餐环境不匹配价格，但是味道尚可。
在入住期间，其中一个晚上23:00-0:00海滩上草地还有工人在施工，而我的房间是直通海景房。极其干扰我休息，打了五次投诉电话依然无果。最后酒店给予餐饮免费和延迟退房礼遇还算是很好的态度。
整体体验一般，入住四晚直通海滨房，房间小且拥挤，房间内蚂蚁很多，房间电话不能使用，联络了酒店入住第二天才能正常使用，早餐种类丰富，服务一般。房间门口白天正常施工，没有围挡，路过时突然有施工材料从二楼扔下来被吓到，酒店小朋友多比较危险！日料口味一般，泰餐很难预定。个人不推荐！
设施：挺好的，水池很干净，还有淋浴的地方
服务：非常热情，前台有会中文的员工
早餐：挺好的，有两个餐厅，靠近大堂那个东西多一点
家庭出游，亲子儿童俱乐部超级小，几十平吧 挤了一堆小孩
吃了度假村里的两家餐厅 一家泰国菜
一家西餐
两家都踩雷 真的不要吃
泰国菜极其不正宗，冬阴功汤是甜的，泰餐点了个波龙，不新鲜！肉是绵绵的！其他菜品很一般，就连炒通心菜都很难吃
海边那个西餐更惨
谁能想到在五星级酒店点个几百块的虾居然是不新鲜的，软绵绵的，还有异味，跟服务员反应也无果，没想到在一个靠海的五星级度假村吃海鲜，居然如此不新鲜，
买单也没有问我们万豪卡积分，第二天我们就去了另一家也是万豪旗下的酒店入住，吃饭发现消费也可以积分才知道
反正就是踩雷 这种酒店 去一次就够了，这个预算 在普吉岛有很多餐厅和设施比这家好的度假村酒店
这个酒店如果一晚800是值的，但是1500+的话，服务和卫生细节都很不过关，完完全全不值。酒店整体一副你爱住不住的傲慢态度。不说跟我们住的普吉岛其他酒店（迈考JW万豪）比，就是跟三亚千元左右的酒店比也排不到前50%。举几个例子：
1.客房打扫人员把我们放在床上的衣服卷成一坨扔在了椅子上。送来的婴儿床围栏有很多明显污渍。
2.“请打扫房间”的提示灯我们开了一下午3小时，也没人来打扫。傍晚回房间后我们打电话给前台，前台说现在很忙再过半小时再说。
3.家庭泳池底很多沙子，室内早餐厅很多苍蝇。
4.因为是晚上7点的飞机，我们申请延迟退房到2点，前台生硬的答曰不行（我的万豪会员本身有延迟到2点的权益）。又申请到1点，强硬地说只能一间房，另一间绝对不行。结果我们早早把另一间房退房了，等到1点我们走的时候，也没有人打扫另一间。可以理解你们要提前收拾给后面的客人，但是你不收拾，就那么放着，为什么一定要我们12点退房呢！
5.提前要求了联通房，到店后前台说住满了无法提供，打了几个电话去了前台几次，勉强说第二天可以换，但第二天不会通知我们，需要我们自己再跑去前台问，因为“酒店太忙了”。
这些问题放到普通酒店都可以忍受，但这个价格真的不值，住的时候不想影响心情也就没纠结了，回来一总结，真的挺差的。
超出预期的亲子酒店
酒店很多小朋友的活动，可以找蝴蝶可以做手工
酒店的几个餐厅都很好吃
两个早餐厅也很棒，味道都不错
泳池有小朋友喜欢的滑梯，还有大人喜欢的泳池中央水吧
虽然酒店在半山腰，但是前面有片海滩十分美丽，看着海喝漂亮酒真是太惬意了
沙滩上好多小寄居蟹
往山上走可以走到大象营地
大象营地工作人员热情友好，投喂大象能喂到不想再喂
孩子回家说要住这里一百天