酒店回复: Dear Value Guest,Thank you so much for your enthusiastic and thoughtful review. We are truly delighted to hear that you had such an unparalleled vacation experience with us.It’s especially rewarding to know that you found our hotel perfect for families and that you were able to fully unwind and enjoy a carefree, all-inclusive stay. Creating a relaxing “vacation paradise” where our guests don’t need to worry about anything is exactly what we strive for.Kind RegardFreya Hathaimat

酒店回复: Dear Valued Guest,Thank you very much for taking the time to share such a detailed and constructive review of your stay with us.We’re truly delighted to hear that you enjoyed our beachfront facilities, especially the snorkeling and kayaking experiences. It’s wonderful to know you found the environment beautiful and appreciated the nearby elephant feeding and bathing experience. Your kind words about our overall facilities and service mean a lot to us.At the same time, we sincerely appreciate your honest feedback regarding cleanliness and your arrival dining experience. Please accept our apologies for the inconvenience you encountered with guests smoking in public areas and for the buffet presentation not meeting your expectations. We take these matters seriously and will reinforce our supervision and hygiene standards with the relevant teams.We are especially sorry to hear about your first evening experience. After a long journey, being unable to dine immediately must have been frustrating. Your suggestion about informing guests in advance regarding restaurant reservations during peak season, as well as offering light refreshments for late arrivals, is extremely valuable. We will certainly review this internally to improve our arrival experience and ensure a smoother first impression for future guests.Thank you again for your thoughtful comments and recommendations. We truly hope to have the opportunity to welcome you back and provide you with an even better experience next time.Warm regards,Maxi / Guest Service Manager

酒店回复: Dear Valued Guests,Thank you very much for taking the time to share such a comprehensive review of your stay with us.We’re delighted to hear that you enjoyed the overall hotel experience and found our pool layout and building connections convenient for both relaxation and family fun. It’s wonderful to know that the kids’ club and play areas were a hit with your children, providing them with plenty of enjoyment throughout your stay.We’re also pleased that you had positive dining experiences across our restaurants. Your kind words about our friendly and attentive service, the pizza at the Italian restaurant, and the ambiance at our beachfront restaurant are truly appreciated. Thank you as well for sharing helpful tips regarding restaurant reservations and our pool happy hour—insights like these are valuable to future guests.We sincerely appreciate your thoughtful feedback and look forward to welcoming you and your family back for another memorable stay.Wishing you a happy and prosperous New Year.Warm regards,Maxi / Prathum ChophetGuest Service Manager

酒店回复: Dear Valued Guests,Thank you so much for your amazing review. We’re truly delighted to hear that you felt our hotel was perfect for your vacation and that the private beach exceeded your expectations for snorkeling. It’s wonderful to know that you enjoyed the variety of fish and found it even more memorable than island hopping.We’re glad you made the most of our dining options and all-inclusive package, and that our kids’ club and childcare services helped your family relax and enjoy the stay. Your kind words about our patient and caring staff mean a great deal to us.Thank you as well for sharing helpful tips about the nearby pharmacy, convenience store, and laundry service—future guests will certainly appreciate this insight.We’re honored that you felt so at home with us. We truly look forward to welcoming you back for a longer stay and making your “second home” feeling even more special next time.Best Regards,Maxi Guest Service Manager

酒店回复: Dear Valued Customer,Thank you very much for taking the time to share your feedback with us.We’re delighted to hear that you found our team warm and attentive, and that you enjoyed the cleanliness of the rooms along with our restaurant and facilities. Your kind words are truly appreciated and will be shared with our staff.We also thank you for your understanding regarding our location. While we are set slightly away from the main beaches, many guests find this allows for a more relaxed and peaceful stay, and we’re pleased to know you were able to fully enjoy the hotel experience.We truly appreciate your thoughtful recommendation and hope to have the pleasure of welcoming you back for another enjoyable stay.Warm regards,Maxi Guest Service Manager

酒店回复: Dear LiziyanRain,Thank you for taking the time to share your detailed feedback following your stay with us.I am truly sorry to learn that several aspects of your experience did not meet your expectations, particularly regarding room soundproofing, location convenience, breakfast variety, and the disturbance caused during your stay. Please accept our sincere apologies for the inconvenience this caused and for the frustration you experienced when your concerns were not resolved as expected at the time.We appreciate you also acknowledging our team’s gestures during your stay. Please be assured that your comments have been shared with our management and operational teams, as they are invaluable in helping us identify areas for improvement and enhance the overall guest experience.Thank you once again for your feedback. We do hope to have the opportunity to welcome you back in the future and provide you with a more seamless and enjoyable stay.Kind regards,Victoria YunHotel ManagerPhuket Marriott Resort and Spa, Merlin Beach

酒店回复: Dear Valued Guest,Thank you for sharing your experience and for choosing to spend your holiday with us.We’re delighted to hear that our family-friendly facilities allowed you to relax and that your children stayed happily engaged throughout your stay. Knowing they enjoyed themselves so much that they fell asleep right away each night truly brings a smile to our faces 😊We also appreciate your honest feedback regarding seasonal pricing during the Christmas period. Holiday demand can influence rates, and your comments are truly valued.Thank you once again for staying with us. We look forward to welcoming you and your family back for another enjoyable and relaxing visit in the future.We wish you a happy and prosperous New Year.Warm regards,Maxi /Prathum Chophet Guest Service Manager

酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback. We’re truly sorry to learn that your recent stay did not meet your expectations. Please accept our sincere apologies for the issues you encountered with your room condition, maintenance, and the construction disturbance — these experiences are certainly not reflective of the high standards we strive to maintain.Your comments regarding service at breakfast and the restaurant availability have also been noted, and we will share them with our team to ensure improvements are made. The safety and comfort of our guests are always our top priorities, and we regret that we fell short during your visit.We appreciate you bringing these matters to our attention and hope we might have the opportunity to welcome you back in the future, so we can provide you with a far more enjoyable and seamless experience.Kind regards,Maxi Guest Service Manager

酒店回复: Dear Valued Customers,Thank you for sharing your feedback. We’re pleased to hear that you enjoyed our facilities, especially the clean pool and convenient showers, as well as the warm and welcoming service from our team. We’re also glad that the availability of Chinese-speaking staff at the front desk added to your comfort.It’s great to know you enjoyed breakfast and found the variety at our lobby-side restaurant particularly appealing. We appreciate your comments and hope to welcome you back again soon.Best Regards,Maxi Guest Service Manager