酒店回复: Dear Valued Guest,Thank you for your lovely review! We’re glad you enjoyed the comfortable room, spacious bathroom, and great location near the beach and restaurants. We’re happy you liked our friendly kittens too! 🐱 We look forward to welcoming you back soon.Warm regards,Sugar Palm Grand Hillside Team
酒店回复: Dear Guest, Thank you so much for your fun and detailed review.We love that you found our name descriptive — our hillside location certainly makes it memorable! We understand that the layout can feel a bit confusing at first due to the unique slope design, but we’re glad you quickly found your way around and were able to enjoy the beautiful scenery and multiple swimming pools.It’s wonderful to hear that you enjoyed the shared pool room experience with friends and found it private and enjoyable. Thank you as well for mentioning the restaurant voucher — we’re happy it added extra value to your stay.We truly appreciate your recommendation and hope to welcome you and your friends back again soon.Warm regards,Sugar Palm Grand Hillside Team
酒店回复: Dear Guest, Thank you for sharing your feedback with us. We’re glad you enjoyed our convenient yet peaceful location at the top of the hill — it truly does offer a quieter atmosphere away from the busy streets.We also appreciate your understanding regarding communication and are happy to hear our reception team did their best to assist you. Your comments are valuable, and we will continue working to improve our service.We hope to welcome you again in the future.Warm regards,Sugar Palm Grand Hillside Team
酒店回复: Dear Cinderellaxiao,Thank you very much for your kind words about our service and location — it truly means a lot to us.We’re sincerely sorry to hear that noise from the nearby elevator and housekeeping area affected your sleep. Your comfort is very important to us, and we regret that we didn’t have the chance to assist with a room change during your stay.We truly appreciate your understanding and hope to welcome you back for a more peaceful and relaxing experience next time.Warm regards,Sugar Palm Grand Hillside Team
房间很不错,卫生间很大,入住办理很快。300米内也有711,离沙滩很近,周围的餐厅也都不错🤗小猫很可爱!
酒店名字真是太逗了,很形象,就在一个大坡上,差不多走三层楼那么高到大堂,还可以,酒店格局有点迷惑,刚入住时有点迷糊,过一天就明白了,因为在坡上,所以2号楼一层相当于要从1号楼4层出去再走到2号楼,朋友住3号楼,就要再从2号楼电梯上顶层出去。不过酒店风景真的很美,泳池很多,定了泳池房,三个房间共用一个泳池,如果有朋友一起来,共用一个泳池私密性比较好,小朋友肯定很开心,但泳池房要早定,因为感觉一共就十几间泳池房,总之还是很推荐这个酒店的,入住还送一个餐厅的优惠券,点主餐送饮料,餐厅和酒店应该是一个老板,因为每次必点饮料,所以这个券就省很多钱,真是不错,走路10分钟左右,正好逛逛那条主街
还不错,酒店位置很方便,虽然如其名要爬一个大山坡,但是上来非常安静,前台的英语水平很一般,但是很努力的帮忙解决问题。
工作人员非常友好,房间每天都打扫。早餐很棒(种类丰富,想吃什么都有)。走路到海边大约7-10分钟,附近有商店、咖啡馆、药店、换汇点和按摩店,非常方便。
服务态度很好,离海滩近,其实很值得推荐,但就是给我们入住的房间,离电梯近,离清扫间近,一晚上就是各种电梯声,清扫车声,行李箱声,人说话声,我们入住五天,基本没有一天睡好觉。这一点感觉很不好,本来想和经理说换房间,又寻思发不想麻烦,就算了,除此之外,其他都很好
第二次入住了,房间泳池都挺好的。 特别感谢7月25日的前台服务人员, 我们临时发现孩子玩的switch游戏机可能掉在之前入住的酒店, 一位前台服务人员帮忙用自己的手机联系多家之前的酒店, 游戏机最终找回来了,十分感谢。 惭愧的是,我们退房去机场后,才发现孩子又把ipad留在酒店大堂了, 工作人员接电话后帮我们收好了还协调了多种解决方案, ipad也已顺利收到。添麻烦了, 我们也要吸取教训养成收纳好习惯。 在异国他乡,能得到如此贴心的帮助,实在温暖, 希望有机会能再次入住,并当面致谢。
这是一次多么美妙的住宿体验!房间宽敞、干净,应有尽有。酒店位置绝佳,虽然在路的尽头,但离商店、餐馆和海滩都足够近。工作人员非常友好和乐于助人!我们一定会再次入住这里!性价比超高!
从泰国去了迪拜,结果大失所望。真后悔没有把这几天也留在泰国。
酒店位置我没太弄明白,但离卡塔海滩非常近。我们对一切都很满意。提前办理了入住,没有任何问题。早餐很好吃。
所有客人都提供毛巾和洗漱用品。
泳池很干净。孩子们很想念这里的泳池。
唯一可以改进的地方是泳池边可以多放些躺椅。另外,如果能提供午餐和晚餐就更好了。
走到酒店需要爬一个陡峭的斜坡,但对我们来说没问题。年纪大的人可能会觉得有点吃力。
谢谢酒店,我们一定会再回来的!😘
度假第一天,我妻子在泳池里被一块碎裂的瓷砖划伤了脚。我向前台反映了这个问题,但直到我们度假结束,问题也一直没能解决,完全石沉大海。假期就这样泡汤了。
房间很舒适很整洁,泳池也很不错,还有阳台特别舒服,可以自己洗衣服晒一下,很推荐这家酒店。离车站很近出行很方便,普吉双条车和机场巴士都特别近,没有拍房间,只拍了酒店外的风景