酒店回复: Warmest greetings from M Village. Thank you for visiting M Village. What a pleasure it is to get such kind words from you. Your feedback truly brightens our day!. We hope to have an opportunity to welcome you back to our property soon. Have a great day! Best regards,Customer Service M Village.

酒店回复: Warmest greetings from M Village. Thank you for visiting M Village. What a pleasure it is to get such kind words from you. Your feedback truly brightens our day!. We hope to have an opportunity to welcome you back to our property soon. Have a great day! Best regards,Customer Service M Village.

酒店回复: Dear our valued guest, Thank you for taking the time to share your feedback. We’re glad to hear that you appreciated our new room facilities and the service from our front desk team.We sincerely apologize for the inconvenience you encountered during your stay, especially regarding the cleanliness and noise issue. This is certainly not the experience we aim to deliver, and we’ve shared your comments with our housekeeping and operations teams for immediate improvement.We also appreciate your note about the booking package, and we’ll review this to ensure better clarity for our future guests.Thank you once again for your valuable feedback. We hope to have another opportunity to welcome you back and provide you with a much more comfortable and enjoyable stay.Best regards,Customer Service M Village.

酒店回复: Dear our valued guest, Thank you so much for sharing such a thoughtful and detailed review. We’re delighted to know that you enjoyed our convenient location near Hoan Kiem Lake, as well as the comfort of our newly designed rooms with bathtubs and mini-refrigerators.It’s heartwarming to hear that our team made a positive impression on you and your family — from offering assistance with luggage and umbrellas to communicating warmly with your parents. Your kind words truly mean a lot to us.We also appreciate your constructive feedback regarding the air conditioning and pool ventilation. Please rest assured that we have shared your comments with our maintenance team for review and improvement.We’re grateful for your recommendation and hope to have the pleasure of welcoming you and your family back to M Village soon.Best regards,Customer Service M Village.

酒店回复: 尊敬的客人，感谢您近期选择入住M Village，并向我们分享了您的真诚反馈。我们非常感谢您的反馈，并将与您联系，认真研究您提出的问题。 我们期待您尽快再次光临。祝您拥有美好的一天！🧡 此致， M Village客服

酒店回复: Dear our valued guest, Thank you very much for sharing your kind feedback. We’re delighted to know that you enjoyed our convenient location in the heart of the old city and found it easy to explore nearby attractions.We’re also very pleased to hear that our team’s service — from assisting with your luggage to ensuring a warm welcome — made your stay more comfortable. It’s wonderful that the cleanliness of our space met your expectations as well.We truly appreciate your thoughtful words and hope to have the pleasure of welcoming you back to M Village soon.Best regards,Customer Service M Village.

酒店回复: Warmest greetings from M Village. Thank you for visiting M Village. What a pleasure it is to get such kind words from you. Your feedback truly brightens our day!. We hope to have an opportunity to welcome you back to our property soon. Have a great day! Best regards,Customer Service M Village.

酒店回复: 尊敬的客人： 非常感谢您抽出时间分享您的反馈🌿 我们很高兴得知您对我们便利的地理位置、美味的早餐和友好的员工表示赞赏。同时，我们很遗憾房间和景观未能达到您的期望。我们深知自然光对于舒适的住宿至关重要，我们将重新审视客房描述，确保其更加清晰易懂，方便未来的客人查看。 您的反馈非常宝贵，有助于我们改进。我们希望下次有机会再次欢迎您，享受更愉快的住宿体验💛 此致， M Village 客服

酒店回复: Warmest greetings from M Village. Thank you for visiting M Village. What a pleasure it is to get such kind words from you. Your feedback truly brightens our day!. We hope to have an opportunity to welcome you back to our property soon. Have a great day! Best regards,Customer Service M Village.

酒店回复: Dear our valued guest, Thank you very much for choosing our hotel for your recent stay in Hanoi and for taking the time to share such a thoughtful and detailed review.We are truly delighted to hear that you had a pleasant and memorable experience with us. Your kind words about our central yet peaceful location, the comfort of the room, and especially our team's service are greatly appreciated. It warms our hearts to know that our small gesture on your birthday brought you joy—we always aim to make every stay feel personal and meaningful.Although we regret that there was a language barrier, we are glad to know that our team’s patience and dedication made a positive impression. Your compliments will certainly encourage us to continue improving and delivering heartfelt hospitality.Once again, thank you for your kind recommendation. We look forward to welcoming you back to M Village Hanoi in the future.Best regards,Customer Service M Village.